Several months back took in my In-laws after my father in-law was diagnosed with terminal cancer. Having to contend with arranging for hospice care dealing with the emotional strains for both my in-laws and the rest of the family, On top that I was working a full time job, I also care for my 1 yr old granddaughter 3 days a week and my youngest daughter got married at the same time.
This as anyone can imagine, will turn a house upside down. I had not open what I considered non-urgent mail for several months. I didn’t realize that on the Melaleuca check there is an expiration date. I contacted one of their “friendly associates?” who advised me that for every check they have to reissue there is a $25.00 fee.
Now I take offence to this as I have four checks all of which are for less than $25.00, in total we are talking about $72.00, this money was earned and should be paid, I wouldn’t care if they were to take a flat fee of $25.00 and issue the rest in one check, but NO. They want to give me half the funds in Loyalty dollars, really I don't want the loyalty dollars you still have to spend more in order to use them. How is that to your benefit. It's NOT.
Under the circumstances you would think that the so called Friendly Company who cares about your Health and Wellness, would include a bit of compassion. I’m not that tight for the $72.00 it’s on general principles that they should honor and pay the checks, not everyone goes through this sort of situation. So, I advised that I would cancel my membership, I don’t need to be associated with a company that doesn’t care. I have been ordering their stuff for years my family size has reduced by half yet I still bought when there wasn’t really a need.
Where is their loyalty to their clients!
The so called friendly rep tried to argue the point, really are you kidding me. NO THANKS!
Product or Service Mentioned: Melaleuca Membership.
Monetary Loss: $72.