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I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in the 2 cents of a couple who did not sign up and the reasons why not via our experience after being invited to a evening to discuss these products by a friend of ours.

1. First of all, the company was not identified in the invitation, just a description of the general types of products and how "life-changing" they were. If these products are so amazing, why not ID the company in the invitation?

2. My husband and I were absolutely not interested in starting a business, we were just potentially interested in a couple of the products. However,there appears to be no way to just buy the products themselves without membership. Website marketplace access does not really appear to be available to nonmembers.

3. The absolute requirement for purchase of 35 points worth of product EVERY MONTH, no exceptions, was not appropriate for us. We do not have any use for this much product, it would be a waste of money for us, and again, we couldn't find a way to just buy a product or two except on Ebay or Amazon.

4. AT NO POINT did the representative who was presenting bring up the "backup order" that was an integral part of membership. We didn't find out that we would be sent product regardless of whether we needed it or ordered it every month. This was the biggest red flags for us. If this is an absolute requirement, why was it not emphasized in the presentation?

5. From my research online, cancelling the membership seems to be somewhat difficult process and the company seems to take their time processing your cancellation while continuing to send you product and taking your money. We basically agreed we would not trust this company with out bank account or credit card information.

Overall, the big "red flags" to us were the repetitive emphasis on the "wonderfulness" of the products or the membership without being crystal clear on the requirements. Yes, anyone signing up for something needs to read the contract, but my observation was that little time was being given to do that, nor that one could take the contract home to read it before signing up. It was a typical high pressure pitch. I realize Melaleuca may work well for some people, but the product purchase requirements, the emphasis on signing up new people and the "upline/downline" format still suggest a typical MLM scheme where you are only going to succeed if you put in hours and hours working to bring in new people or have a heck of a lot of product need in your home. And that doesn't work for a lot of people, including us.

Location: Philadelphia, Pennsylvania

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#2041211

It is a shame that you where not given a proper overview and yes you can buy less than 35 points per month it just cost you more and as far as cancelation if it is done properly it is processed in 24 hours. Get your facts straight.

#2049222
@PissedConsumer2041211

Disagree, they automatically send you a backup order meeting 35 points, and forget the customer service- horrible

#2057036
@PissedConsumer2049222

As was stated, get your facts straight. A backup order is only sent if you want it to be that way.

The customer is in complete control.

They shop when they want and don't shop when they want. Melaleuca does NOT force anybody to shop.

#2019378

red flags are very real. will forcibly send you large, unwanted monthly orders until you cancel.

#2026596
@PissedConsumer2019378

Melaleuca does NOT FORCE anybody to shop. You can shop as often as you want or not at all.

If you don't want to shop, simply put the account on hold. Super simple.

But why would anybody want to put the account on hold for the type of products everybody buys regularly anyways. In other words, if a person switches to the Melaleuca brand for day to day necessities, they'd never have to put Melaleuca on hold.

#1981378

Not one comment has stated the environmental aspect of Melaleuca! The products are safe and made of natural ingredients!

Also, in the long run they are actually cheaper Than stores when you consider the concentration of the cleaning products! Take Sol-U-Gard....FDA approved germ fighting product, including COVID-19! One 16 ounce bottle makes 32 ounces of disinfectant. You reuse a spray bottle so less to toss in the recycle bin!

Saves on land fill! This bottle costs a member $9.99 or $14.50 non member. No need to rinse, no need to be concerned of ruining clothes with bleach! No need for childproof caps!

If you truly look into the products you find this company is trying to be an Earth friendly, responsible company. Melaleuca is a member based company. As is Sams and Costco, but less yearly. There are ways toget around becoming a ‘member’ and still getting the products.

I encourage all to go to the website and just surf! There is a lot of information out there! Yes, you will meet pushy people but most of us are here for ourselves and to help others! Melaleuca.com Go, search for yourselves, read all the tabs, don’t take someones word as gospel truth that had a bad experience!

Most of us have had great experiences with a great company with great products! And for the record, yes, I have not liked everything I have tried but I don’t know anyone who hasn’t had that experience anywhere they shop...not just Melaleuca!

#1981391
@PissedConsumer1981378

Totally agree!

#1988149
@PissedConsumer1981378

So why is it so hard to become a member

#2026592
@Cythia

What do you mean, "hard to become a member"? I can send you a link if you want.

#2026588
@PissedConsumer1981378

The "natural ingredients" pick is false. I just got my box in... The doderant contains aluminum, and other products list toxic chemicals as their ingredients.

#2026595
@PissedConsumer2026588

Many of the ingredients are "natural". Others, and this is even more important, is that they are SAFE.

You mention, "aluminum".

Did you know that the Cancer Society does not indicate aluminum as unsafe? There are many credible sources that say aluminum is indeed safe.

#2057029
@PissedConsumer1981378

Im a new customer of Melaleuca. I just started using a lot of their products and I’m falling in love with everything.

The products are amazing and not made with toxic ingredients. My house has never smelled so good before.

I can’t say enough good about this awesome company and their products. And you will end up saving so much money by buying products from melaleuca than buying store brand products.

#1975912

good

#1981387
@PissedConsumer1975912

Totally agree!!!

#1975848

Thanks for the information. Very helpful!

#1975907
@PissedConsumer1975848

I've been shopping at Melaleuca of 8 years and can say from experience that all 5 points raised by the original post is not acurate. 1) the information is not "hidden".

2) a person can choose to be part of the referral business or not. In other words, they can be a shopper only, which 80% are, do the business only, or both. 3) the 35 point order requirement is NOT a monthly requirement. A person can shop as few as 2 times per year if they so choose to do that.

They just have to indicate that to Melaleuca. 4) the "backup order" is clearly part of the application process and only applies for those who request. 5) cancelling a membership takes minutes and is usually processed within minutes of the request as well. It is very sad when misinformed people post inacurate information.

People can't afford to shop anywhere but at Melaleuca. When people discover and learn how the shopping club works, they stay, whether or not they are part of the business.

#1979723
@Eulala

Your information is only partly accurate as well. You do have to meet a certain minimum point requirement monthly.

If that is not met, they do automatically ship your back up order. That’s not something in my experience that has been requested, but mandatory. You do get to pick what is in the back of order however. People saying that you only need to inform Melaleuca that you’re not going purchase for the month and they’re cool with it , well that’s is kind of a hassle.

Because if you inform them of that, they actually do a kind of suspension To your account for whatever month etc. That means the next time you want to purchase, you have to deal with them again. When and if you decide that you can no longer afford their products or wish to no longer be a member for whatever reason, it’s not very difficult to get out.

After speaking to a representative, you will then have to requests in writing to be removed. Kind of a chore, but Usually happens very quickly.

#1979743
@PissedConsumer1979723

Informing Melaleuca that one does NOT wish to shop in a given month is not really a hassle. The reason why this is done is because the shopper has to agree to the fact that they are forfeiting their Preferred Customer status, which includes any monies that may be sitting in the account, monies coming back from shopping at any of the 2,000 online partner stores, etc.

The process avoids the customer being able to go back and say they want that money. I always suggest spending any money sitting in the account first before putting the account on hold.

As for reinstating the account, all that is required is login in and saying "YES" to wanting to shop again as a preferred customer. Takes 1 second to do.

#1975840

Wow, they are good at selling the membership without telling you about the fact that every month you will have to spend over 100$ each month. NOT COOL

#1975906
@PissedConsumer1975840

People do NOT have to purchase $100 of product each month. Just because over 96% do so, doesn't mean it is a requirement.

The over 96% do so because they would have spent the money elsewhere anyways and they come to realise that they can save money and get better and safer products at Melaleuca. Melaleuca does NOT force people to shop monthly. A person can shop as few or as many times per year as they wish. If for some extremely odd reason they don't need to shop in a given month, they only need to advise Melaleuca that they don't plan to shop.

Not shopping means not shopping. It means NOTHING is shipped. There is no autoship.

People get this so messed up and there are so much misinformation about this. I've been shopping at Melaleuca of 8 years now and would NEVER shop anywhere else if Melaleuca has a version of the product I need.

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