DO NOT JOIN THIS COMPANY - SERVICE IS A NIGHTMARE
MELALEUCA Is like joining a bad nightmare that you can't wake up from. I joined Melaleuca and was a customer of theirs for 6 months. During this time, I only bought vitamins from them. At one point, I was a week late in ordering the vitamins and they sent me a box of stuff I did not order. I called and asked why they sent me this stuff and charge my credit card for it and they said because I forgot to order my vitamins they sent me a "back up" order to fulfill my monthly membership obligation! I supposedly filled something out that picked these items to be sent to me if I did not order something in a month! NOT SO MUCH! I think I would remember filling out a form picking out a buch of items, especially when they are items like shampoo, conditioner, lotion, soap, etc. that I would never purchase from a co like this....My question to them was "WHY THE F WOULDN'T YOU SEND ME THE SAME ITEM I HAVE BEEN PURCHASING FOR THE LAST 6 MONTHS INSTEAD OF A BUNCH OF *** I DON'T WANT". They of course in their friendly superficial tone said that is not the way it works and said I could ship the items back to them for a full refund. HAHAHAHA - FULL REFUND, MINUS THE $15 IT COSTS FOR SHIPPING. STRIKE 1 - paying for shipping for items I didn't order and didn't want.
Okay, then I was told I had to terminate if I didn't want the following months shipment. So.....I faxed over a termination notice terminating membership immediately and told them they better not send me the September shipment. Guess what? They did anyway and I didn't accept it when the UPS man came knocking at my door. When I called to get them to refund my card - they said "sorry, you had to send in notice by the 25th, not the 27th even though the shipment didn't go out until the 31st so they clearly got my letter before sending me the box of *** again. They again told me they would credit my card LESS the $15 shipping charge! $30 FOR SHIPPING ON ITEMS I NEVER USED! THEY WOULD NOT BUDGE - NO DISUSSION / TERRIBLE SERVICE!
business review of Melaleuca : 1 star
Product or Service Mentioned: Melaleuca Vitamins.