I inadvertently ordered the wrong shampoo when shopping for my monthly products with Melaleuca and even though it was my mistake - I still figured I'd 'give-it-a-try' and call the toll free customer service line to see what they'd say. I was just blown away by the way they treated me - so kind and respectful - no issues whatsoever--!!
At the end of the conversation I commented to the woman how consumer friendly Melaleuca was and she said "We appreciate you so much for shopping with us".
I think some of the other companies out there could take a lesson from Melaleuca. No wonder they've been around so long.