I can't get rid of this company and have grown to hate them, their name, their boxes, their logo, and DEFINITELY their automatic monthly bills.
I am now going to find a fraud dept or someone in the Better Business Bureau who will help me stop them.
I have searched their site and have tried 5 Internet search engines trying to find their official "cancel me" form. There doesn't appear to be one.
I have tried to stop the automatic monthly order (for my convenience, of course) that will keep me in good standing as a "preferred customer. " No go.
They don't seem to give a rip about their company staying in good standing with me. I haven't been able to stop the @#!%*# monthly back-up order no matter what I have tried. I never suspected it would be such a trap.
Their products are not bad, though their business practices now have me suspicious about all their other claims. While not bad, all the products are quite overpriced at the "preferred customer discount" much less at their regular prices which are absolutely outrageous.
I tried to just stop the auto order/bill but they won't let me.
I tried just canceling the items from the order, but the form won't accept changes that total less than the 35 pt/ $70 minimum.
I tried to stop being a preferred customer, but that obviously doesn't stop the auto orders that keep me one.
Phone support for orders is much more available than customer service which only works business hours on week days. Huh. Customer lack of service so far...
Most frustrating of all has been the searching for how to escape from the company's clutches. I have to mail in their non-existent form before the 25th of the month, but here I am sitting here on the 14th, with this month's accursed box sitting next to me with RETURN TO SENDER written in huge red magic marker on it.
Wish me luck. I am off to do battle once again.
I SURE wish I had seen this site before I signed up!!!
Product or Service Mentioned: Melaleuca Customer Care.