NEVER sign anything regarding Melaleuca Security systems. They require a 5 year contract and do not install alarms nor have HVAC certification.
Their cameras are not made for the outdoors or the evening. They are overpriced and talk the talk, but do not walk the walk. I have spent months and hundreds of dollars trying to get my system to work and it still does not. The techs are not trained to help with a hardwired system.
If you want a system with wires plugged into the wall, then that is thier "wireless" version.
They are a scam and I can only cancel if I pay 60% of my contract. I am no longer a member because they also require you must purchase a certain $ amount of products each month to continue. Their shipping is I believe $9.95 or $12.95 and there is never a break in that. Their cleaning products are great, but their security system contract and service is so bad I could not clean my thoughts of how poorly this company is run.
I have complained and repeatedly asked for help and service to no success outcome and it has been 9 months!!!
They are not open on the weekend and do not have late appointments for working folks for their Security Dept. But if you stay home all day and sell Melalueca from your home, you are set as long as you can get the alarm to work...
Product or Service Mentioned: Melaleuca Security System.
Reason of review: Bad quality.
Monetary Loss: $3500.
Preferred solution: Break the contract with no penalties. I have had to purchase additional security cameras and have no faith in your company or products anymore, not even Michael the manager. You can track all my calls and verify.....
I didn't like: Unreliable customer service and monitoring, Higher monitoring cost and less coverage than other companies, Defective products, Misleading sales pitch, 5 year contract with no home security, Monthly commitment, Backup order charge, Cancellation process.