Melaleuca
Reviews and Complaints
Melaleuca - Membership Review from Saint Petersburg, Florida
Review from Kuala Lumpur, Kuala Lumpur
DEAR MANAGEMENT
OF MELALUECA
I have a complain regarding your staff, Cassandra and Lydia station in Melaleuca Penang. I find that they are not helpful to customers and indeed not suitable to be placed at the front line as they failed to explain company's policy clearly and politely.
My sister went to your Melalueca Penang just to buy shampoo and was told that she needs to have the authorised letter from me as an account holder. I stay in JB and has never received any letter informing me to sign the Authorise letter so i called up KL office and Mr Gary gave me a helping hand and allowed my sister to buy in Penang, and i was given an assurance that my sister in Penang would be able to buy this time round before I sign the authorise letter.Mr Gary also gave my sister a call to inform her that she can buy, so she went there the second round but your staff, Cassandra and Lydia insisted that my sister needs to buy 35points to activate without explaination to my sister .I think your staff need to attend a course on how to talk to customers. Customer who comes all the way a few times just to get one thing and being turn away in a rude way is a lost to the company as words would be spreaded around regarding the staff and this will cause the people to shun the company for other choice. I hope approapriate action would be taken and thank you.
FROM
TAN OON MENG
Malaysia
Review in Health and Beauty category from Lawrence, Massachusetts
Expensive products- not that special
Surprise charges, very difficult to get a refund!
The exact same thing is happening to me! I am returning their products because I got billed by surprise, way more than I expected.
I thought it cost $1 the first month. Wrong! It costs a dollar to open the account, then they charge you over $60 in products that I dont' even want! And now to get my money back I have to ship the products back at my expense and provide all kinds of information to them in a letter stating I want to close my account.
I will never open an account with them again. Nor will I refer them.
- Monthly commitment
- Deceptive misleading miserable
- Canceling membership
Preferred solution: Full refund
Melaleuca Products Review
Review in Health and Beauty category from Glendale, Arizona
Cleaning Products Review
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Verified ReviewerMelaleuca - Bug Spray Review
I was recently at an event where Malaleuca had reps for their company. They had samples of lotions and other items, including bug spray.
They also claimed these items were all natural, when indeed they were not. The lotions were made with ingredients derived from petroleum, mineral oil (horrible for the skin), and other harmful additives, some of which I could not pronounce, obviously a far cry from all natural. Malaleuca should be more active in training their representatives, especially for their skin care products, thence they be liable for misrepresentation and potential skin conditions that may occur from use of their products.
All natural means raw materials derived from the Earth's eco-life, not three beneficial ingredients which are then overcast with a number of questionable ingredients. ------ Pissed consumer tired of being misled by big business.
Work Experience Review
I want to cancel my account
I was advised I had to write a letter. Sign a letter.
Fax a letter. All to cancel an account. This is horrible. And to return an order, I basically had to do the same.
This is too complicated. Number one I signed on to this without knowing all of these limitations. I don't believe their products warrant all this bureaucracy. Plus they made sure that you can't make any complaints on their site because of course they want to be viewed as this elite institution.
Not!
I feel like I can't escape they hold you hostage on purpose. What such poor customer service organization
- How i felt i
- How i felt entraped
Preferred solution: To be done with the company
Melaleuca - Account Cancellation Review from Cincinnati, Ohio
The products aren't as great as claimed. And they are not affordable for somebody living on their own, with a child on the way, making minimum wage.
I got charged for my back up order and didn't have the money in my bank account to pay for it, causing it to bounce and screw me over.
I've been trying to cancel my account for the past month. i don't have access to a computer or printer and ive told them that time and time again, yet they keep telling me they need it in writing which i think is complete ***. I'm calling to cancel my account, I'm the account holder, I'm giving you verbal permission to close my account.
I don't understand why i can't just cancel the *** thing over the phone. Finally they had me download the quick send app, which i should have been told about in the first place... I thought they said canceling would be quick and easy... I'm very disappointed in this company.
I liked what they claimed to do for people, but it's not worth my money, time or the hassle. I will not be a returning member.
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Verified Reviewer | Anaheim, CaliforniaMelaleuca - Vitamins Review from Anaheim, California
this has not been resolved
Never again
A friend of mine signed me up and I thought great I can work towards selling the products like I do so for Avon and maybe make some extra money. Well I was partly right...the one thing they don't tell you is every month regardless you have to order a certain amount.
Mine was $100.00. If you don't have anyone to order from you, they still charge you the monthly amount and send you a repeat of your last shipment.
I didn't find much of a difference and the vitamins made me so ill I would throw up for days. I can't say this is a good or bad company but one thing is for sure, they are a pyramid scheme!
- Customer service
- Pressure to sell
- Pyramid scheme
- Minimum monthly payments
The distributors are fraud!!!!
Let a representative in my home to do a presentation was very impressed with the products. After the representative left my home my husband, his business partner and I had all signed up and was on board to start living cleaner.
This representative start pressuring me everyday to buy items. Then I suppose I was taking to long for her because she placed an order for 86.00 on my behalf which the company said is allowed.
The part that made me so upset is that I had only been a customer for less than two whole days. Melaleuca stood behind the "she is not an employee" so basically she can do what she wants and we will continue to allow her to go into people home take down their credit card information and use it as they please as long as we get our cut.
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What comments were made about the president?
I do not chose to become a "cash cow" to augment a company's revenue dollars or to help others to enrich themselves at my expense.
That statement only makes sense if you make every product you use and grow everything to make those products. If not then you are in fact helping others enrich their lives!
Walmart, target, any grocery store each and every time you buy something you are enriching the owners life. Please tell me you understand that.
There's no comments about Obama. And cancelling is very easy.