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Called two times today to cancel!! Nope, have to take pictures, email, etc!! Can't really say your customer service. YOU ARE NOT
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1 comment
Anonymous
#1735573

Maybe your attitude a something to do with it, I love the company and it’s treating me well, you also probably didn’t understand how it works! You should call back and be nice!

Review
#1618224 Review #1618224 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Are definitely a pyramid scheme
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy

Canelling | Melaleuca review from Ottawa, Ontario

cancel policy should be very simple.
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Review
#1567150 Review #1567150 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Ask questions | Melaleuca review

I understand the only time you get sent products automatically is if you signed up as preferred customer and didn’t order by certain date. Otherwise you can order what you want when you want
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Review
#1555820 Review #1555820 is a subjective opinion of poster.

Did not receive package for May. | Melaleuca review

Should receive May package By Monday or so ,next week?
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Review
#1551374 Review #1551374 is a subjective opinion of poster.
Service
Melaleuca Shipping Service
Reason of review
Order processing issue

Misleading company | Melaleuca review from Sacramento, California

1.0
Details
I made a one time purchase and company kept my bank account information on file and took out of my checking a total 1300.00 dollars which I have tried to get my money back and they just keep making excuses , and now they want to charge me 10 for each time they remind me that I have a credit with them . this company is a scandal . do not trust them.
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1 comment
Anonymous
#1760024

This is sad to hear. The person who enrolled you in the program should have thoroughly explained the backup order and monthly ordering agreement when you signed up.

Review
#1546666 Review #1546666 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • I hatted it
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
  • dishonest business dealings
1.0
Details
A guy name craige from a foreign land called me and we talked with each other at 3 a.m. in the morning he asked me if I could be on a call with this at the time nice guy from mrlaleuca but the day I went on the call was a mess this guy does not listen and had bad...
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1 comment
Anonymous
#1722757

I’m sorry for your experience. My mom works for Melaleuca and she is very kind and tries her best to always help. Maybe they were having a bad day

Review
#1546579 Review #1546579 is a subjective opinion of poster.
Service
Melaleuca Sales Representative
Reason of review
Poor customer service
I have to agree with you about cancelling. I’m in the process of doing that right now. I’m a bit annoyed with their process which I find as a bad business practice. Most reputable online businesses will provide you with a very easy avenue to cancel. Not these people....
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Review
#1546443 Review #1546443 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
3.8
Details
I like some of the products but hate the 35 point minimum. My husband and I don’t use as much product as a family with kids at home. I wish there was a way to tailor the purchase to the consumers need vs the company’s 35 point quota. That sucks.
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1 comment
Mary D
#1696016

I absolutely agree. I really like some of Melaleuca's products--enough to grit my teeth and spend $80 every month on products I don't really need, whether or not I have it to spend, to fulfill my "commitment" to the company.

(I, the consumer, am required to fulfill a "commitment" to a retailer???? Something is wrong with that sentence.) It would not be so unsettling if the price of this "commitment" was $40 or even $50 a month, that I could probably live with. But with shipping, yes, it's about $80 a month. (I'm a postmaster with USPS and I know what the cost of shipping from Idaho to Utah is, and yes, Melaleuca sticks it to you with the cost of shipping.) It's just too darned expensive--and yet the company doesn't care.

They really don't care about making the commitment within the reaches of working class people. This is blatant greed on the part of the company.

This is what burns my butt about them, really. And I've been a customer on and off, under a couple of different people, for 25 years now--I am not just blindly discovering this.

Review
#1543468 Review #1543468 is a subjective opinion of poster.
Service
Melaleuca Loyalty Shopping Dollars Rewards Program

Online order | Melaleuca review from Tacoma, Washington

Online order change of address
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Review
#1538329 Review #1538329 is a subjective opinion of poster.
Reason of review
Order processing issue
2.8
Details
I have been to four presentations. They really push the value packs to try and if you don't like something you can return it within 90 days. For a full refund. It is not a refund it is a credit those two words mean two different things. Secondly when you have the value...
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Review
#1534649 Review #1534649 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy