Melaleuca
Melaleuca Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Melaleuca has 2.9 star rating from 138 reviews and 69% would likely recommend, with consumers mostly neutral; see Melaleuca reviews for details.
Positive Feedback
Customers praise the high quality cleaning products and diverse product range, with many noting long‑lasting concentrated formulas and helpful representatives on some occasions.
Negative Feedback / Risk Areas
- Recurring Melaleuca customer complaints about difficult membership cancellation and unwanted auto-ship orders.
- Billing errors, charge disputes, and delays in refunds frustrate customers.
- Poor or inconsistent customer service and fulfillment issues, including damaged or missing items.
Key Takeaways for Future Customers
- Expect quality products but review the membership and subscription terms before joining.
- Monitor billing closely and be prepared to follow up on refunds and order errors.
- Contact customer service promptly for order or account issues; responses may vary.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Melaleuca has 2.9 star rating from 138 reviews and 69% would likely recommend, with consumers mostly neutral; see Melaleuca reviews for details.
Positive Feedback
Customers praise the high quality cleaning products and diverse product range, with many noting long‑lasting concentrated formulas and helpful representatives on some occasions.
Negative Feedback / Risk Areas
- Recurring Melaleuca customer complaints about difficult membership cancellation and unwanted auto-ship orders.
- Billing errors, charge disputes, and delays in refunds frustrate customers.
- Poor or inconsistent customer service and fulfillment issues, including damaged or missing items.
Key Takeaways for Future Customers
- Expect quality products but review the membership and subscription terms before joining.
- Monitor billing closely and be prepared to follow up on refunds and order errors.
- Contact customer service promptly for order or account issues; responses may vary.
Media from reviews
Needing a pump for 20ounce bottle of Renew lotion
The phone number would not connect. So I didnt get to talk to anyone. I would love to order a pump for my 20 oz bottle of Renew lotion.
User's recommendation: Love Renew lotion - would love a pump to avoid waste!!
Philadelphia, Pennsylvania
Why we didn't sign up for Melaleuca - the "red flags"
I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in the 2 cents of a couple who did not sign up and the reasons why not via our experience after being invited to a evening to discuss these products by a friend of ours.
1. First of all, the company was not identified in the invitation, just a description of the general types of products and how "life-changing" they were. If these products are so amazing, why not ID the company in the invitation?
2. My husband and I were absolutely not interested in starting a business, we were just potentially interested in a couple of the products. However,there appears to be no way to just buy the products themselves without membership. Website marketplace access does not really appear to be available to nonmembers.
3. The absolute requirement for purchase of 35 points worth of product EVERY MONTH, no exceptions, was not appropriate for us. We do not have any use for this much product, it would be a waste of money for us, and again, we couldn't find a way to just buy a product or two except on Ebay or Amazon.
4. AT NO POINT did the representative who was presenting bring up the "backup order" that was an integral part of membership. We didn't find out that we would be sent product regardless of whether we needed it or ordered it every month. This was the biggest red flags for us. If this is an absolute requirement, why was it not emphasized in the presentation?
5. From my research online, cancelling the membership seems to be somewhat difficult process and the company seems to take their time processing your cancellation while continuing to send you product and taking your money. We basically agreed we would not trust this company with out bank account or credit card information.
Overall, the big "red flags" to us were the repetitive emphasis on the "wonderfulness" of the products or the membership without being crystal clear on the requirements. Yes, anyone signing up for something needs to read the contract, but my observation was that little time was being given to do that, nor that one could take the contract home to read it before signing up. It was a typical high pressure pitch. I realize Melaleuca may work well for some people, but the product purchase requirements, the emphasis on signing up new people and the "upline/downline" format still suggest a typical MLM scheme where you are only going to succeed if you put in hours and hours working to bring in new people or have a heck of a lot of product need in your home. And that doesn't work for a lot of people, including us.
Thankful
so glad to have my complaint be reviewed and realize it was me who didn't undersand - they fixed it even though it was my misstep. wow thankful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been cancel my subscription but this company still send the package
I'm upset. Like I said, I sent an email and called to not send any more of the products. I didn't even use my first orders.
Preferred solution: Full refund
Cypress, California
I like the Melaleuca products overall!
The products are good, there are a few I like most like the Renew lotion and the laundry detergent. It's concentrated so it lasts forever!
I also buy my supplements through them. More options for products would be great, I've seen they have been adding more things like the beef jerky and baking mixes!
User's recommendation: Try a variety of their products!
Great company and great products.
They quickly answered my question.They asked if I needed any more help and I said no . They said I hope you have a great day.
Order was a mess/shaving cream cover was off
shaving cream was all over the products I ordered. The air filled squares were all empty so there wasnt any protection.
The cap was off the shaving cream. The inside of the box was also full of shave cream.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot pissed
I just needed some assistance and was given it by friendly, knowledgeable people. I talked to two different people about different questions. Both were great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy customer
I have tried to email and call my representative in regards to my last order placed on September 28 through the 30th, not exactly what day it was. I received my order a couple days later, and my laundry soap never showed up and the rest of my order smells like my laundry detergent, all items were gooey and needed to be washed off and my hairspray was a dented can with no lid and hairspray.
You could tell head run down the side of the can. I have tried to resolve this issue to let Melaleuca know that I need my order resent.
Unfortunately its time to order again and I have an even resolved last months order. Please do not ship me out any products until one representative gets back to me in regards to this issue and that it is resolved .
Preferred solution: My end of sept timber order to be re-shipped for missing product damaged products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd item to existent order
I just ordered products and would like to add one more item to existent order# 23103****.
I would like to add 1x PreSpot 4x laundry Stain Remover item: 3008* (***ml) at $14.00 cad.
My name is Carole D' Astous and I am no longer a member.
Address: 62 St. Catharine Street
St Thomas, ON
N5P 2W2
Preferred solution: Nothing
Palm Coast, Florida
I need to speak to a person
Need to change my credit card number
Was hecked
New credit card so I can order
I should not be charged when I change it
Order error
Sent the standing order and not the order that I thought I placed, I liked to place the order as I did on 26 January, and would like some assistance in doing so hoping you can help me because I did authorize this morning and then realized after the fact that that was the standing order and not the order that I had placed
- Good products allegedly chemical free
- None until now
Preferred solution: I’d like to get the order placed and not the standing order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequested
I dont have a complaint other than I live alone. No kids in the house too much product for my household.
I only use certain things and I cant afford to buy things. I dont need just to keep a membership. Therefore, I am canceling it after two months of a trial.
I never intended to pursue being any type of executive distributor/person that was going to make it a business. I am an RN I have a couple jobs I am not cut out for sales.
- Good products allegedly chemical free
Preferred solution: Cancel membership
User's recommendation: If its not fir you; cancel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEasy to sign on, extremely difficult to cancel
1-As many stated, it's really easy to sign up but they make it extremely difficult to cancel
2-Like with any MLM marketing company, the products are overpriced to pay commissions
3-Free shipping is not free shipping, it's a credit on the next order and worse, it's not a credit on the shipping but on the order, which means that if you want free shipping you have to buy even more product. I ended up giving up on their so-called free shipping
4-The products are ok I guess, I liked GC Control and the no flavor Fiberwise but their overpriced vitamin packs did not help at all.
- Overpriced product and cancellation policy
Preferred solution: Close my account
User's recommendation: Keep in mind that if you are not satisfied it will be very difficult to cancel
I didn't ask for a back up order
I didnt ask for a back up order but your company keeps sending me one. I am on SSI so my check all way comes in on the second of the month.
Toronto, Ontario
I need to place an order.
Trying to use my earned credits before they expire and not pay shipping charges. All is good. There is nothing more to say so why do I need 100 symbols???
About
Melaleuca is a private company. The company was founded in 1985. It is headquartered in Idaho Falls, Idaho. Melaleuca is a wellness company that provides different nutritional, cosmetic and skin care products. The company was founded as Melaleuca Oil and started to sell a product formulated from extract of the melaleuca tree. The original company provided the products the effects of which were not verifiably proved and documented. Later on the company was acquired by Frank Valdersloot who reorganized the company and created a new marketing model. At the present time Melaleuca sells its products in many countries all over the world.
Melaleuca is ranked 54 out of 1056 in Health and Beauty category
USA
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It's a mlm/pyramid company. That is reason enough to say NO!
It's not an MLM/Pyramid company at all. It's just a wholesale shopping club.
People order and purchase directly from the manufacturer for products that cost less than local stores. Who doesn't want THAT?
Wholesale ??? WTF ????
The prices that they charge I was hoping for gold being shipped to my house...never again.
Nothing extradoinary about this company except for the high prices...I can get products just as good as this stuff shipped from Amazon to my house...probably less than half the cost or more with free shipping and a lot of times delivered the next day through Amazon Prime. I can not afford to buy at these high prices for my day to day necessaties
You are delusional. This is a mlm scheme.
$135 a month EVERY MONTH later and a BOUNCED refund check! We left Melaleuca.
They are very deceptive in the monthly minimum and though I lived some of the products - just imagine the MILLIONS of us suckered paying $19.95 a year for the PRIVELEGE of spending over $130 EVERY month. Nope.
$135 per month? Although the minimum is NOT that high, let's assume it is.
You can't tell me that you don't already spend more than that for your day to day consumables at other stores AND for lesser quality products. I've been shopping at Melaleuca since 2013 and I don't do the Melaleuca business. I would NEVER shop anywhere else. Why?
Because I SAVE money, get BETTER products and CARE about my health. FYI. I spend around $250 per month at Melaleuca.
Not because I have to, but because I'd be spending more if I shopped at other retail stores. I'd rather buy wholesale and save my money, thank you very much.
My wife snd have been happy Melaleuca customers for 27 years (May 5 1995) have never ordered less than 75 points for most of that time and the health benefits have been amazing. We've enhanced many, many lives along the way.
We have been blessed financially as well. Paul & Linda 59 years together
The review was thorough and am very glad to have such details n order to make an informed decision. I recently became acquainted with a melaleuca member of whom I am not impressed. She is a group discussion leader for a spiritual formation group and she spends the discussion time trying to push the products.
It is a shame that you where not given a proper overview and yes you can buy less than 35 points per month it just cost you more and as far as cancelation if it is done properly it is processed in 24 hours. Get your facts straight.
Disagree, they automatically send you a backup order meeting 35 points, and forget the customer service- horrible
As was stated, get your facts straight. A backup order is only sent if you want it to be that way.
The customer is in complete control.
They shop when they want and don't shop when they want. Melaleuca does NOT force anybody to shop.
It is a racket , reminds me of Amway.
Every presentation is done through either a slide presentation or one of our many videos created by the company. They all talk about the back up order.
Each customer can CHOOSE what products they set up for the back up order. The back up order is only for preferred members just in case they forget to order, the back up order assures they will get only the products they use and need. Yes, you can order less than 35 points. There is a survey that a potential customer can take to see if it's a good fit or not, that addresses the 35 point requirement.
I'm a single woman and widowed on a fixed income and order at least 60 points worth of products every month and have for the past 4 years without any problem. The money I've saved is rediculous!! I could go on and on. It is too bad you oviously did not have a proper presentation.
There is always a bad apple in every batch. I suggest you find another representative, get a proper presentation and THEN deside if it's right for you.
I'm definately will be a Melaleuca customer for life! Stavrula L Crafa Seminole, Florida
People can't afford to shop any other way! Too bad there is misinformation out there.
red flags are very real. will forcibly send you large, unwanted monthly orders until you cancel.
Melaleuca does NOT FORCE anybody to shop. You can shop as often as you want or not at all.
If you don't want to shop, simply put the account on hold. Super simple.
But why would anybody want to put the account on hold for the type of products everybody buys regularly anyways. In other words, if a person switches to the Melaleuca brand for day to day necessities, they'd never have to put Melaleuca on hold.
!!!
Not one comment has stated the environmental aspect of Melaleuca! The products are safe and made of natural ingredients!
Also, in the long run they are actually cheaper Than stores when you consider the concentration of the cleaning products! Take Sol-U-Gard....FDA approved germ fighting product, including COVID-19! One 16 ounce bottle makes 32 ounces of disinfectant. You reuse a spray bottle so less to toss in the recycle bin!
Saves on land fill! This bottle costs a member $9.99 or $14.50 non member. No need to rinse, no need to be concerned of ruining clothes with bleach! No need for childproof caps!
If you truly look into the products you find this company is trying to be an Earth friendly, responsible company. Melaleuca is a member based company. As is Sams and Costco, but less yearly. There are ways toget around becoming a ‘member’ and still getting the products.
I encourage all to go to the website and just surf! There is a lot of information out there! Yes, you will meet pushy people but most of us are here for ourselves and to help others! Melaleuca.com Go, search for yourselves, read all the tabs, don’t take someones word as gospel truth that had a bad experience!
Most of us have had great experiences with a great company with great products! And for the record, yes, I have not liked everything I have tried but I don’t know anyone who hasn’t had that experience anywhere they shop...not just Melaleuca!
Totally agree!
So why is it so hard to become a member