Most helpful review

Why we didn't sign up for Melaleuca - the "red flags"

I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in the 2 cents of a couple who did not sign up and the reasons why not via our experience after being invited to a evening to discuss these products by a friend of ours. 1. First of all, the company was not identified in the invitation, just a description of the general types of products and how "life-changing" they were. If these products are so amazing, why not ID the company in the invitation? 2. My husband and I were absolutely not interested in starting a business, we were just potentially interested in a couple of the products. However,there appears to be no way to just buy the products themselves without membership. Website marketplace access does not really appear to be available to nonmembers. 3. The absolute requirement for purchase of 35 points worth of product EVERY MONTH, no exceptions, was not appropriate for us. We do not have any use for this much product, it would be a waste of money for us, and again, we couldn't find a way to just buy a product or two except on Ebay or Amazon. 4. AT NO POINT did the representative who was presenting bring up the "backup order" that was an integral part of membership. We didn't find out that we would be sent product regardless of whether we needed it or ordered it every month. This was the biggest red flags for us. If this is an absolute requirement, why was it not emphasized in the presentation? 5. From my research online, cancelling the membership seems to be somewhat difficult process and the company seems to take their time processing your cancellation while continuing to send you product and taking your money. We basically agreed we would not trust this company with out bank account or credit card information. Overall, the big "red flags" to us were the repetitive emphasis on the "wonderfulness" of the products or the membership without being crystal clear on the requirements. Yes, anyone signing up for something needs to read the contract, but my observation was that little time was being given to do that, nor that one could take the contract home to read it before signing up. It was a typical high pressure pitch. I realize Melaleuca may work well for some people, but the product purchase requirements, the emphasis on signing up new people and the "upline/downline" format still suggest a typical MLM scheme where you are only going to succeed if you put in hours and hours working to bring in new people or have a heck of a lot of product need in your home. And that doesn't work for a lot of people, including us.
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258 comments
#2228985

It's a mlm/pyramid company. That is reason enough to say NO!

#2238176
@PissedConsumer2228985

It's not an MLM/Pyramid company at all. It's just a wholesale shopping club.

People order and purchase directly from the manufacturer for products that cost less than local stores. Who doesn't want THAT?

#2164473

My wife snd have been happy Melaleuca customers for 27 years (May 5 1995) have never ordered less than 75 points for most of that time and the health benefits have been amazing. We've enhanced many, many lives along the way.

We have been blessed financially as well. Paul & Linda 59 years together

#2084904

The review was thorough and am very glad to have such details n order to make an informed decision. I recently became acquainted with a melaleuca member of whom I am not impressed. She is a group discussion leader for a spiritual formation group and she spends the discussion time trying to push the products.

#2041211

It is a shame that you where not given a proper overview and yes you can buy less than 35 points per month it just cost you more and as far as cancelation if it is done properly it is processed in 24 hours. Get your facts straight.

#2049222
@PissedConsumer2041211

Disagree, they automatically send you a backup order meeting 35 points, and forget the customer service- horrible

#2057036
@PissedConsumer2049222

As was stated, get your facts straight. A backup order is only sent if you want it to be that way.

The customer is in complete control.

They shop when they want and don't shop when they want. Melaleuca does NOT force anybody to shop.

#2124847
@PissedConsumer2041211

Every presentation is done through either a slide presentation or one of our many videos created by the company. They all talk about the back up order.

Each customer can CHOOSE what products they set up for the back up order. The back up order is only for preferred members just in case they forget to order, the back up order assures they will get only the products they use and need. Yes, you can order less than 35 points. There is a survey that a potential customer can take to see if it's a good fit or not, that addresses the 35 point requirement.

I'm a single woman and widowed on a fixed income and order at least 60 points worth of products every month and have for the past 4 years without any problem. The money I've saved is rediculous!! I could go on and on. It is too bad you oviously did not have a proper presentation.

There is always a bad apple in every batch. I suggest you find another representative, get a proper presentation and THEN deside if it's right for you.

I'm definately will be a Melaleuca customer for life! Stavrula L Crafa Seminole, Florida

#2124877
@PissedConsumer2124847

People can't afford to shop any other way! Too bad there is misinformation out there.

#2019378

red flags are very real. will forcibly send you large, unwanted monthly orders until you cancel.

View more comments (257)
ID
#513361 Review #513361 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Canceling our subscription

Please cancel my orders or subscription. I will not be paying for them anymore and please do not send us any. Tried calling your office but you are closed so Im leaving this message and considering it done do not send any more further orders. Thank you.
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ID
#4649774 Review #4649774 is a subjective opinion of poster.
Preferred solution
We are canceling our subscription do not send any further orders
New Reviewer

To cancel our orders

We would like to cancel our order or subscription or whatever it is that keeps you sending as your products we do not want to receive any more products and will not pay for them. Cant reach you by your telephone number. It doesnt work.
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ID
#4649766 Review #4649766 is a subjective opinion of poster.
Preferred solution
Just want to cancel our subscription or any future orders
New Reviewer

Place order

I was not able to reach the company by phone 800 522 **** does not work, I cannot connect by internet so I could not connect with anybody to help me with what I needed to do

User's recommendation: Have a working phone number.

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ID
#4634776 Review #4634776 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Connected to a number that wasn't correctPlace order

I was unable to place my monthly order now I'm going to have to have the default order which I don't want have proper working number
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ID
#4634771 Review #4634771 is a subjective opinion of poster.
Location
Lithonia, Georgia
New Reviewer

Haven't gotten my money back

They sent me stuff I didnt order and I sent it back and they wont give me my money back! This company is a rip off company!

User's recommendation: Don’t use this company.

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ID
#4579153 Review #4579153 is a subjective opinion of poster.
Cons
  • Horrible customer service
Loss
$70
Preferred solution
Full refund

Client sign up

Wanted to make sure Leslie Poole was signed up under me, DeeAnn Smith. She contacted the company and tried to get help in this regard. Trying to make sure.
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ID
#4574584 Review #4574584 is a subjective opinion of poster.
Location
Gilbert, Arizona

Signed up customer?

Just wanted to make sure Leslie Poole was signed up under me. She contacted the company to make sure as well. I havent gotten an email saying she is.
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ID
#4574575 Review #4574575 is a subjective opinion of poster.
Location
Gilbert, Arizona
New Reviewer

Product location

Never answers phone when I need to find a particular product that probably changed its name. I only rejoined for this product and now will quit again because of no customer service.
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ID
#4521664 Review #4521664 is a subjective opinion of poster.
Preferred solution
Answer about product
New Reviewer

Ck on point certificates

No complaints, I just want to talk to a person in reference to the point certificates I have & stop the automatic shipment of vitamins I receive if I dont order during the month. The number I have wont go thur with Verizon service which is all I have. No land line available. PLEASE STOP SENDING VITAMINS & ANY OTHER BACK-UP PRODUCT IF I DO NOT ORDER DURING THE MONTH.

User's recommendation: I’m not rating the company. I want to talk to a person.

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ID
#4506831 Review #4506831 is a subjective opinion of poster.
Location
Ville Platte, Louisiana

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