Melaleuca
Melaleuca Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Melaleuca has 3.0 star rating based on 338 customer reviews. Consumers are mostly neutral.
60% of users would likely recommend Melaleuca to a friend or colleague.
- Rating Distribution
Pros: Products, Cleaning products, High quality product.
Cons: Customer service, Commitment to a monthly order, Cancellation process.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Melaleuca has 3.0 star rating based on 338 customer reviews. Consumers are mostly neutral.
60% of users would likely recommend Melaleuca to a friend or colleague.
- Rating Distribution
Pros: Products, Cleaning products, High quality product.
Cons: Customer service, Commitment to a monthly order, Cancellation process.Recent recommendations regarding this business are as follows: "If its not fir you; cancel.", "Try it", "Keep in mind that if you are not satisfied it will be very difficult to cancel", "I don’t know", "Just dont. They’re dishonest, SNEAKY crooks/liars".
Most users ask Melaleuca for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy customer
I have tried to email and call my representative in regards to my last order placed on September 28 through the 30th, not exactly what day it was. I received my order a couple days later, and my laundry soap never showed up and the rest of my order smells like my laundry detergent, all items were gooey and needed to be washed off and my hairspray was a dented can with no lid and hairspray.
You could tell head run down the side of the can. I have tried to resolve this issue to let Melaleuca know that I need my order resent.
Unfortunately its time to order again and I have an even resolved last months order. Please do not ship me out any products until one representative gets back to me in regards to this issue and that it is resolved .
Preferred solution: My end of sept timber order to be re-shipped for missing product damaged products
Why we didn't sign up for Melaleuca - the "red flags"
I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in the 2 cents of a couple who did not sign up and the reasons why not via our experience after being invited to a evening to discuss these products by a friend of ours.
1. First of all, the company was not identified in the invitation, just a description of the general types of products and how "life-changing" they were. If these products are so amazing, why not ID the company in the invitation?
2. My husband and I were absolutely not interested in starting a business, we were just potentially interested in a couple of the products. However,there appears to be no way to just buy the products themselves without membership. Website marketplace access does not really appear to be available to nonmembers.
3. The absolute requirement for purchase of 35 points worth of product EVERY MONTH, no exceptions, was not appropriate for us. We do not have any use for this much product, it would be a waste of money for us, and again, we couldn't find a way to just buy a product or two except on Ebay or Amazon.
4. AT NO POINT did the representative who was presenting bring up the "backup order" that was an integral part of membership. We didn't find out that we would be sent product regardless of whether we needed it or ordered it every month. This was the biggest red flags for us. If this is an absolute requirement, why was it not emphasized in the presentation?
5. From my research online, cancelling the membership seems to be somewhat difficult process and the company seems to take their time processing your cancellation while continuing to send you product and taking your money. We basically agreed we would not trust this company with out bank account or credit card information.
Overall, the big "red flags" to us were the repetitive emphasis on the "wonderfulness" of the products or the membership without being crystal clear on the requirements. Yes, anyone signing up for something needs to read the contract, but my observation was that little time was being given to do that, nor that one could take the contract home to read it before signing up. It was a typical high pressure pitch. I realize Melaleuca may work well for some people, but the product purchase requirements, the emphasis on signing up new people and the "upline/downline" format still suggest a typical MLM scheme where you are only going to succeed if you put in hours and hours working to bring in new people or have a heck of a lot of product need in your home. And that doesn't work for a lot of people, including us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd item to existent order
I just ordered products and would like to add one more item to existent order# 23103****.
I would like to add 1x PreSpot 4x laundry Stain Remover item: 3008* (***ml) at $14.00 cad.
My name is Carole D' Astous and I am no longer a member.
Address: 62 St. Catharine Street
St Thomas, ON
N5P 2W2
Preferred solution: Nothing
I need to speak to a person
Need to change my credit card number
Was hecked
New credit card so I can order
I should not be charged when I change it
Order error
Sent the standing order and not the order that I thought I placed, I liked to place the order as I did on 26 January, and would like some assistance in doing so hoping you can help me because I did authorize this morning and then realized after the fact that that was the standing order and not the order that I had placed
- Good products allegedly chemical free
- None until now
Preferred solution: I’d like to get the order placed and not the standing order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequested
I dont have a complaint other than I live alone. No kids in the house too much product for my household.
I only use certain things and I cant afford to buy things. I dont need just to keep a membership. Therefore, I am canceling it after two months of a trial.
I never intended to pursue being any type of executive distributor/person that was going to make it a business. I am an RN I have a couple jobs I am not cut out for sales.
- Good products allegedly chemical free
Preferred solution: Cancel membership
User's recommendation: If its not fir you; cancel.
I didn't ask for a back up order
I didnt ask for a back up order but your company keeps sending me one. I am on SSI so my check all way comes in on the second of the month.
I need to place an order.
Trying to use my earned credits before they expire and not pay shipping charges. All is good. There is nothing more to say so why do I need 100 symbols???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEasy to sign on, extremely difficult to cancel
1-As many stated, it's really easy to sign up but they make it extremely difficult to cancel
2-Like with any MLM marketing company, the products are overpriced to pay commissions
3-Free shipping is not free shipping, it's a credit on the next order and worse, it's not a credit on the shipping but on the order, which means that if you want free shipping you have to buy even more product. I ended up giving up on their so-called free shipping
4-The products are ok I guess, I liked GC Control and the no flavor Fiberwise but their overpriced vitamin packs did not help at all.
- Overpriced product and cancellation policy
Preferred solution: Close my account
User's recommendation: Keep in mind that if you are not satisfied it will be very difficult to cancel
Membership
My iPhone isnt sending picture of letter. Pleas cancel my membership.
This was supposed to be a simple phone call. Now it had taken days, So much for good customer service, I dont think this is the right method either
Preferred solution: The right procedure
User's recommendation: I don’t know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad to return a product
The representative was very knowledgeable and kind she understood my issues with the product. I know that the shake is a good product it but it wasnt good for me. It tastes very good.
User's recommendation: Try it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscontinue service
Not the product line that I need. Not enough marked stuff toward men. I would no longer like to be with melaleuca
- N a
- N a
Preferred solution: Stop charging me every month
Unethical Crooks
Reactivated my account from years ago. Put a few things in my cart and let it sit a few days as I got busy at work.
Within days they charged my card over 80 dollars without my permission. Called and they said, oops, will not mail the order (that I never placed) and would refund. Ordered was never stopped and they sent a few worthless items id never buy.
No refund either. Messed with the wrong person guys, watch and learn!
User's recommendation: Just dont. They’re dishonest, SNEAKY crooks/liars
Cancel service
Just want to cancel my account,can't afford the service for now,maybe latter on in the future,thank you
Preferred solution: Nothing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrack order
Placed my order on April 1. And then another order on April 2nd.
It is now April 8 and they still have not created a label to have my order shipped. I have been a loyal Melaleuca customer with a membership for the past several years and this is the way I get treated. Every single phone number they have a listed does not work. When you call you get a recording, saying the number is no longer in service.
My order cost $250 to be exact and I still have not received anything to track my order. I might also add that I paid for shipping as well. For being a company thats all about being green.
You would think that they would give their loyal customers a break on shipping however, they do not they make you pay for shipping each and every time you order something. I am not a happy customer.
- Products work amazingly
- Eco friendly
- Great products
- Pay for shipping
- Cost very high
- Awful customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Join another membership
Question in age defying timeless
I was happy with age defying TIMELESS but it was discontinued. Now I got so much spots on my face.
So Im going to try your marine defying over night by Saibella. Ill see whats the result .
User's recommendation: I always mentioned to all my friends that I’m using Melaleuca products.
About
Melaleuca is a private company. The company was founded in 1985. It is headquartered in Idaho Falls, Idaho. Melaleuca is a wellness company that provides different nutritional, cosmetic and skin care products. The company was founded as Melaleuca Oil and started to sell a product formulated from extract of the melaleuca tree. The original company provided the products the effects of which were not verifiably proved and documented. Later on the company was acquired by Frank Valdersloot who reorganized the company and created a new marketing model. At the present time Melaleuca sells its products in many countries all over the world.
Melaleuca is ranked 61 out of 807 in Health and Beauty category
USA
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It's a mlm/pyramid company. That is reason enough to say NO!
It's not an MLM/Pyramid company at all. It's just a wholesale shopping club.
People order and purchase directly from the manufacturer for products that cost less than local stores. Who doesn't want THAT?
Wholesale ??? WTF ????
The prices that they charge I was hoping for gold being shipped to my house...never again.
Nothing extradoinary about this company except for the high prices...I can get products just as good as this stuff shipped from Amazon to my house...probably less than half the cost or more with free shipping and a lot of times delivered the next day through Amazon Prime. I can not afford to buy at these high prices for my day to day necessaties
You are delusional. This is a mlm scheme.
My wife snd have been happy Melaleuca customers for 27 years (May 5 1995) have never ordered less than 75 points for most of that time and the health benefits have been amazing. We've enhanced many, many lives along the way.
We have been blessed financially as well. Paul & Linda 59 years together
The review was thorough and am very glad to have such details n order to make an informed decision. I recently became acquainted with a melaleuca member of whom I am not impressed. She is a group discussion leader for a spiritual formation group and she spends the discussion time trying to push the products.
It is a shame that you where not given a proper overview and yes you can buy less than 35 points per month it just cost you more and as far as cancelation if it is done properly it is processed in 24 hours. Get your facts straight.
Disagree, they automatically send you a backup order meeting 35 points, and forget the customer service- horrible
As was stated, get your facts straight. A backup order is only sent if you want it to be that way.
The customer is in complete control.
They shop when they want and don't shop when they want. Melaleuca does NOT force anybody to shop.
It is a racket , reminds me of Amway.