Carole D Uzs

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Verified Reviewer

Add item to existent order

I just ordered products and would like to add one more item to existent order# 23103****. I would like to add 1x PreSpot 4x laundry Stain Remover item: 3008* (***ml) at $14.00 cad. My name is Carole D' Astous and I am no longer a member. Address: 62 St. Catharine Street St Thomas, ON N5P 2W2
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Preferred solution: Nothing

Anonymous
map-marker Philadelphia, Pennsylvania

Why we didn't sign up for Melaleuca - the "red flags"

I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in the 2 cents of a couple who did not sign up and the reasons why not via our experience after being invited to a evening to discuss these products by a friend of ours.

1. First of all, the company was not identified in the invitation, just a description of the general types of products and how "life-changing" they were. If these products are so amazing, why not ID the company in the invitation?

2. My husband and I were absolutely not interested in starting a business, we were just potentially interested in a couple of the products. However,there appears to be no way to just buy the products themselves without membership. Website marketplace access does not really appear to be available to nonmembers.

3. The absolute requirement for purchase of 35 points worth of product EVERY MONTH, no exceptions, was not appropriate for us. We do not have any use for this much product, it would be a waste of money for us, and again, we couldn't find a way to just buy a product or two except on Ebay or Amazon.

4. AT NO POINT did the representative who was presenting bring up the "backup order" that was an integral part of membership. We didn't find out that we would be sent product regardless of whether we needed it or ordered it every month. This was the biggest red flags for us. If this is an absolute requirement, why was it not emphasized in the presentation?

5. From my research online, cancelling the membership seems to be somewhat difficult process and the company seems to take their time processing your cancellation while continuing to send you product and taking your money. We basically agreed we would not trust this company with out bank account or credit card information.

Overall, the big "red flags" to us were the repetitive emphasis on the "wonderfulness" of the products or the membership without being crystal clear on the requirements. Yes, anyone signing up for something needs to read the contract, but my observation was that little time was being given to do that, nor that one could take the contract home to read it before signing up. It was a typical high pressure pitch. I realize Melaleuca may work well for some people, but the product purchase requirements, the emphasis on signing up new people and the "upline/downline" format still suggest a typical MLM scheme where you are only going to succeed if you put in hours and hours working to bring in new people or have a heck of a lot of product need in your home. And that doesn't work for a lot of people, including us.

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261 comments
Guest

It's a mlm/pyramid company. That is reason enough to say NO!

Guest
reply icon Replying to comment of Guest-2228985

It's not an MLM/Pyramid company at all. It's just a wholesale shopping club.

People order and purchase directly from the manufacturer for products that cost less than local stores. Who doesn't want THAT?

Guest
reply icon Replying to comment of Guest-2238176

Wholesale ??? WTF ????

The prices that they charge I was hoping for gold being shipped to my house...never again.

Nothing extradoinary about this company except for the high prices...I can get products just as good as this stuff shipped from Amazon to my house...probably less than half the cost or more with free shipping and a lot of times delivered the next day through Amazon Prime. I can not afford to buy at these high prices for my day to day necessaties

Guest
reply icon Replying to comment of Guest-2238176

You are delusional. This is a mlm scheme.

Cherise Fvh

My wife snd have been happy Melaleuca customers for 27 years (May 5 1995) have never ordered less than 75 points for most of that time and the health benefits have been amazing. We've enhanced many, many lives along the way.

We have been blessed financially as well. Paul & Linda 59 years together

Guest

The review was thorough and am very glad to have such details n order to make an informed decision. I recently became acquainted with a melaleuca member of whom I am not impressed. She is a group discussion leader for a spiritual formation group and she spends the discussion time trying to push the products.

Guest

It is a shame that you where not given a proper overview and yes you can buy less than 35 points per month it just cost you more and as far as cancelation if it is done properly it is processed in 24 hours. Get your facts straight.

Guest
reply icon Replying to comment of Guest-2041211

Disagree, they automatically send you a backup order meeting 35 points, and forget the customer service- horrible

Guest
reply icon Replying to comment of Guest-2049222

As was stated, get your facts straight. A backup order is only sent if you want it to be that way.

The customer is in complete control.

They shop when they want and don't shop when they want. Melaleuca does NOT force anybody to shop.

Guest
reply icon Replying to comment of Guest-2049222

It is a racket , reminds me of Amway.

View more comments (260)
Anonymous
map-marker Palm Coast, Florida

I need to speak to a person

Need to change my credit card number Was hecked New credit card so I can order I should not be charged when I change it
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Linda B Hby

Order error

Sent the standing order and not the order that I thought I placed, I liked to place the order as I did on 26 January, and would like some assistance in doing so hoping you can help me because I did authorize this morning and then realized after the fact that that was the standing order and not the order that I had placed
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Loss:
$95
Pros:
  • Good products allegedly chemical free
Cons:
  • None until now

Preferred solution: I’d like to get the order placed and not the standing order

Debra L Jup

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Verified Reviewer

Requested

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I dont have a complaint other than I live alone. No kids in the house too much product for my household. I only use certain things and I cant afford to buy things. I dont need just to keep a membership. Therefore, I am canceling it after two months of a trial. I never intended to pursue being any type of executive distributor/person that was going to make it a business. I am an RN I have a couple jobs I am not cut out for sales.
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Pros:
  • Good products allegedly chemical free

Preferred solution: Cancel membership

User's recommendation: If its not fir you; cancel.

Oneida Vmp
map-marker Essex, Maryland

I didn't ask for a back up order

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I didnt ask for a back up order but your company keeps sending me one. I am on SSI so my check all way comes in on the second of the month.
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Anonymous
map-marker Toronto, Ontario

I need to place an order.

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Trying to use my earned credits before they expire and not pay shipping charges. All is good. There is nothing more to say so why do I need 100 symbols???
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Philippe G Jnl

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Verified Reviewer

Easy to sign on, extremely difficult to cancel

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1-As many stated, it's really easy to sign up but they make it extremely difficult to cancel 2-Like with any MLM marketing company, the products are overpriced to pay commissions 3-Free shipping is not free shipping, it's a credit on the next order and worse, it's not a credit on the shipping but on the order, which means that if you want free shipping you have to buy even more product. I ended up giving up on their so-called free shipping 4-The products are ok I guess, I liked GC Control and the no flavor Fiberwise but their overpriced vitamin packs did not help at all.
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Cons:
  • Overpriced product and cancellation policy

Preferred solution: Close my account

User's recommendation: Keep in mind that if you are not satisfied it will be very difficult to cancel

merry r Sxs

Membership

Melaleuca - Membership
My iPhone isnt sending picture of letter. Pleas cancel my membership. This was supposed to be a simple phone call. Now it had taken days, So much for good customer service, I dont think this is the right method either
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Preferred solution: The right procedure

User's recommendation: I don’t know

Gloria H Hae

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Verified Reviewer

Had to return a product

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The representative was very knowledgeable and kind she understood my issues with the product. I know that the shake is a good product it but it wasnt good for me. It tastes very good.
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User's recommendation: Try it

Daniel H Gao

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Verified Reviewer

Discontinue service

Not the product line that I need. Not enough marked stuff toward men. I would no longer like to be with melaleuca
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Pros:
  • N a
Cons:
  • N a

Preferred solution: Stop charging me every month

Demaya Xge
map-marker Wallingford, Connecticut

Unethical Crooks

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Reactivated my account from years ago. Put a few things in my cart and let it sit a few days as I got busy at work. Within days they charged my card over 80 dollars without my permission. Called and they said, oops, will not mail the order (that I never placed) and would refund. Ordered was never stopped and they sent a few worthless items id never buy. No refund either. Messed with the wrong person guys, watch and learn!
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User's recommendation: Just dont. They’re dishonest, SNEAKY crooks/liars

Antonio M Hcj

Cancel service

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Just want to cancel my account,can't afford the service for now,maybe latter on in the future,thank you
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Preferred solution: Nothing

Samantha B Mbb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Track order

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Melaleuca - Track order
Melaleuca - Track order - Image 2
Melaleuca - Track order - Image 3

Placed my order on April 1. And then another order on April 2nd.

It is now April 8 and they still have not created a label to have my order shipped. I have been a loyal Melaleuca customer with a membership for the past several years and this is the way I get treated. Every single phone number they have a listed does not work. When you call you get a recording, saying the number is no longer in service.

My order cost $250 to be exact and I still have not received anything to track my order. I might also add that I paid for shipping as well. For being a company thats all about being green.

You would think that they would give their loyal customers a break on shipping however, they do not they make you pay for shipping each and every time you order something. I am not a happy customer.

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Loss:
$300
Pros:
  • Products work amazingly
  • Eco friendly
  • Great products
Cons:
  • Pay for shipping
  • Cost very high
  • Awful customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Join another membership

1 comment
Guest

Good grief! Is this mlm still around? So many products as good and cheaper.

Mccartney Tot
map-marker San Diego, California

Question in age defying timeless

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I was happy with age defying TIMELESS but it was discontinued. Now I got so much spots on my face. So Im going to try your marine defying over night by Saibella. Ill see whats the result .
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User's recommendation: I always mentioned to all my friends that I’m using Melaleuca products.

Savoy Vfs

Great products

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Placed an order. Very easy. Service representative, very nice. Products are very good. Prices are reasonable
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Preferred solution: Deliver product or service ordered

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