I never thought that I would write a complaint/review about a fiber product. I have struggled with irregularity for many years and have found no product (I have tried many) that was even close to the "silver bullet". By chance, I tried the Melaleuca FiberWise (Orange) fiber product and noticed almost immediate and consistent results. I have never been happier with a product. Unfortunately, someone decided that it was time for a change, and without notice, a significant change in the formulation was implemented in January, 2012.
At first, I did not realize that there was such a change, until we received new shipments of the product in late May, 2012, which included this new lot of reformulated product. What I did notice, almost immediately, that the product was completely ineffective, though somewhat smoother in texture. I looked at the ingredients and noticed that the first ingredient was no longer "psyllium seed husk powder", but rather "maltodextrin fiber" in addition to other changes.
Obviously, this baffled me? Why would Melaleuca make such a major change to a health product without informing customers? Why would Melaleuca substitute maltodextrin fiber (a convenience, but ineffective, fiber source that does not produce gas) for a completely effective source, pysllium? Were there some complaints from customers regarding excess gas and bloating? I asked these questions of Melaleuca customer service, who tried to be helpful, but there were no answers forthcoming, except that their "scientists" decided to make such a change. This really didn't help and there has been no additional follow-up from customer service.
In any case, are Melaleuca scientists aware of concepts other than "soluble" and "insoluble" fiber, such as "total" and "effective" fiber? While maltodextrin is a soluble (technically fiber) bulking source (also a caking, filling and binding material for other industrial products), it is not an "effective" fiber. What are the justifications for substituting psyllium seed husk powder for maltodextrin fiber? Is maltodextrin fiber more abundant or convenient? I certainly hope this reformulation, using maltodextrin fiber, isn't a matter of cost-cutting to increase Melaleuca's bottom-line?
In fine, the reformulated iteration of this product "does not work" and I am recommending that customers look for a suitable replacement and to call Melaleuca and "voice" their opinions and ask that the previous formulation be sold again, perhaps, under a different name (original formulation) or altogether replace the current (ineffective) formulation.