I signed up with this company as a courtesy to a friend of mine and because I was not aware of the intentions of how this company worked. They may have great products, but their policies are UNBELIEVABLY TERRIBLE.
They send out "back-up orders" and charge your credit cards without making you aware. It took me 3 months to cancel this account and I had to call and speak with 4 different people and explain my whole situation AGAIN AND AGAIN because they didn't properly take notes or carry out service. You have to send in a written confirmation of cancellation through fax. I did not have a fax machine, would not cancel OVER PHONE?????
Said I had to cancel by a certain day for it work. THIS CONTRACT WAS STUCK TO ME.
Finally was able to cancel only to see that they had sent ANOTHER ORDER out AFTER cancellation thus making me have to return this order and STILL PAY FOR SHIPPING?!?!?!? Avoid at all costs unless you are committed to making a steady costly monthly payment.