Not resolved

I got an email from melaleuca stating that your card was declined. Then it stated in the email that no worries we went ahead and processed your order and it has shipped.

Now I have $200 in product being shipped to my house. I called customer service. I stated i am refusing postal delivery. The lady told me I cant do this and i must pay the return shipping fee to a place in Tennessee.

However she did send me a link to cancel my membership. After i filled out the form I was informed I cant cancel my membership till i pay the remaining balance and to top it off I have to print out a cancellation form and i must have it sent to a processing center witch will take 30 days 2 process meaning another order will process and ship there for it makes it impossible to cancel membership.

Product or Service Mentioned: Melaleuca Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $200.

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my name is Linda Schacht I am still getting money taken out of my checking account even after all the years I have not been with your company. I did have my bank put a block to keep you from withdrawing from my account.

each time I do this it cost me $50. I would like it to stop. I have not received your products nor do I want it. Please stop this or I will contact better business.

my e-mail is lynnschacht@yahoo.com. please let me know what can be done to stop this.


If you aren't with the company, and haven't been with the company and aren't getting products from the company then you shouldn't be getting charged monthly either. I doubt very much if melaleuca is taking money out of your account for nothing.



That's a pretty rude response.. Often people continue to get charged from automatic companies.

Her best bet would be to change her account number with the bank. Then gather all statements and bring them to the states attorney general.

PS.. Don't be a ***, no-one likes that


The only reason people get charged is because they do no send a request in writing to close the account. That comment wasn't rude, they were just wanting proof.

Here is what is listed when you sign up for a membership with the company. Why didn't you read it?

1. The Preferred Membership Pack Agreement: If I am enrolling as a Preferred

Member, I agree to purchase products totaling at least 35 Product Points each

month (plus tax, shipping and handling). I authorize Melaleuca to ship the

designated Preferred Membership Pack for any calendar month in which my

product orders are less than 35 Product Points.

Melaleuca is under no obligation to ship any products not paid for. 2. Preferred Membership Pack Substitutions and Changes: I authorize Melaleuca to substitute other products to ensure that I meet my Product Point commitment and to charge my account for the substituted product(s). 3.

Payment Authorization: I authorize Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Preferred Membership Pack. If Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to 90 days. I agree to pay a $10.00 service fee if a check or charge is dishonored for any reason. I will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account.

4. Convenience Certificate Redemption: After I have been a Preferred Member for six months, I may select Convenience Certificates as my Preferred Membership Pack and may receive Convenience Certificates as otherwise provided in this Agreement. If I do not redeem a Convenience Certificate within 12 months, the unredeemed balance will be converted to a credit on my account, subject to the terms in the Satisfaction Guarantee paragraph below. Convenience Certificates may be redeemed for product or credit on account, but may not be returned for cash except in certain states.

5. Resale of Products: I understand Melaleuca’s commitment to product freshness, product safety, and product quality; therefore, I agree that I will not offer Melaleuca products for sale or resale. This obligation will continue even after this Agreement is canceled. Melaleuca shall have the right to prevent any such offers by legal action and, to the extent permitted by law, I will be obligated to pay Melaleuca’s legal fees and costs in connection with any such legal action based upon my violation of this obligation.

6. Term: The term of this Agreement is one year. This Agreement automatically renews annually on each anniversary date and will remain in effect until: (1) I submit a new signed Customer Membership Agreement, (2) I cancel this Agreement pursuant to the cancellation rights notice herein, or (3) Melaleuca cancels this Agreement upon written notice to me at my address set forth herein, which I agree Melaleuca may do at any time in its sole discretion. 7.

Satisfaction Guarantee: If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law. 8.

Refused orders: If I refuse to accept any products delivered to me in accordance with Melaleuca’s Customer Membership Agreement Terms and Conditions, any future Preferred Membership Pack Melaleuca sends to me will be a Convenience Certificate of equal value that I can redeem within 12 months at my convenience. 9. Dispute Resolution: To the extent permitted by applicable law, and unless otherwise expressly agreed to in writing, all claims or disputes of any nature between one or more current or former Customers and Melaleuca (or its officers, shareholders, or employees), if not resolved by mutual agreement, shall be resolved by binding arbitration. Judgment on an award rendered by the arbitrator may be entered in any court having jurisdiction.

All issues are for the arbitrator to decide consistent with this Agreement, including issues relating to the scope and enforceability of the arbitration provision, and the arbitrator shall have the power to award damages and injunctive relief. If the costs of arbitration will be prohibitive as compared to the costs of litigation, I agree that Melaleuca will be allowed to pay as much of the filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. MELALEUCA AND I AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN ANY PROCEEDING THAT CONSOLIDATES MORE THAN ONE PERSON’S CLAIMS. MELALEUCA AND I ALSO AGREE THAT, BY ENTERING INTO THIS AGREEMENT, EACH PARTY IS WAIVING THE RIGHT TO A TRIAL BY JURY FOR ALL CLAIMS SUBJECT TO BINDING ARBITRATION.

All arbitration hearings shall take place in the State of Idaho. This Agreement shall be governed by the laws of the State of Idaho and the Federal Arbitration Act (“FAA”). If any conflict exists between Idaho law and the FAA, the FAA will govern. This arbitration provision, in whole or in part, shall survive termination, cancellation, or suspension of this Agreement or any provision of this paragraph.

In reaching its decision, the arbitrator or the court (a) shall not interpret the meaning of this Agreement or the intent of the parties with respect thereto by reference to any written or oral communications, course of dealing, or extraneous documents or information other than the express terms of this Agreement, as expressly and specifically amended or waived by Melaleuca in accordance with this Agreement; and (b) shall consider Melaleuca’s interpretations of the Melaleuca Agreements (including interpretations of any ambiguous provisions) as final and binding unless such interpretation is shown to be unreasonable by clear and convincing evidence. 10. Personal Information: I consent to the lawful use by Melaleuca of the personal information contained on this form and information regarding my purchases from Melaleuca, including the disclosure of such content and information to my enroller and his or her Support Team. 11.

Amendments: Upon 30 days notice to Customers, Melaleuca may, at its sole discretion, amend this Customer Membership Agreement. By signing this Agreement, I agree to abide by any and all such amendments and that my only remedy for not accepting any such amendments is to cancel this Agreement prior to the conclusion of the 30-day notification period. My placing of an order or accepting a Preferred Membership Pack 30 days after Melaleuca sends written notice of any amendment will constitute my acceptance of the amendment. I agree that Melaleuca’s interpretation of the Melaleuca Agreements will be final and binding.

Rev. 07/17 U


What a rude reply!!! I know this is possible because the same thing has been done to me AND I have proof.

Rude comments like yours responding to situations that you have no inside information about only pushes me to file with the BBB also. You should work for the company, you would fit right in.


Linda this isn't Melaleuca themselves. you need to contact the company .

1.800.282.300.. Also for any of you wondering, you should go take a look at the customer membership agreement form because you were warned before you joined.


You said a mouthful when you said that you were "warned" before you joined. Thank you, you helped me make my decision. Warning heeded.

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