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I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in the 2 cents of a couple who did not sign up and the reasons why not via our experience after being invited to a evening to discuss these products by a friend of ours....
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172 comments
Anonymous
#1763391

I agree I had a difficult time Canceling my account and wasn’t informed about the backup order

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Review
#513361 Review #513361 is a subjective opinion of poster.

Melaleuca review in Philadelphia, Pennsylvania: Would not cancel my agreement, sent paper work in.

4.5
Details
They sent me a double package and I retuned both of them. Next I called and talked to the rep about cancelling she told me that I have to get this form from their site side and mail it in cause they need something in writing I sent the paper work they still did not get it so the say. They started assessing me fees and my bank starting monthly being overdrawn my checking account I had check bouncing due to them taking out there monthly fees. This happen over a period of months until I got a new account. they never was gong to cancel my membership.
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4 comments
Zavion
#1009281

I keep reading how easy it is to cancel and return items for a refund and everything works so well. I was unable to use the cancellation feature on the site as I was always have issues with accessing my online account and getting things to work properly.

I was told I could not send a written request. Weeks went by and I persisted in asking why I could not just send a written request to cancel. I emailed a screenshot and did not hear anything back when I was told I would have confirmation in 24 hours. Company kept charging my card and I couldn't do anything about it.

I called and cancellation was confirmed. CS also confirms receiving my returns items and did not know why I had not received any credit to my card. I have tracking numbers confirming delivery and the company is now reporting they never received anything. They really are a great company and they are really on top of things.

You never know from one call to the next what to expect. I really am disappointed and I want ALL of my money back. I am getting more and more frustrated with this whole experience and all of the company's supporters who don't seem to have a clue why anyone would be dissatisfied or have any issues unless they are complete *** and did something wrong. I have read more hateful and demeaning feedback from Melaleuca reps here than I can tolerate at this point.

The company is doing some bad things and sometimes mistakes happen. Sometimes business has an opportunity to make ethical decisions or screw people over. People don't like being lied to or taken advantage of. People don't like being ROBBED or called idiots--especially by representatives of a company that has lied and kept their money by dishonest means.

I have confirmed the company has received the merchandise. Still they changed their story to keep my money for products I could not use and did not want to pay for. I paid the shipping and insurance. This company is dishonest and the various products I used failed.

They are nothing like they were I the past when we used them in our household daily. I am just thankful they finally got my cancellation after a good 2 months...

Anonymous
#994834

I just had a customer cancel their membership last month because of life circumstances. They had absolutely no problem.

I, as the enroller, even called the company to make sure everything went through ok. The customer service rep I spoke with let me know it had processed and all was good. Over the years, I have never had any of my customers have a problem with cancelling a membership.

If they follow the guidelines everything works out great. The only person that gets a little "bummed" is me.

Anonymous
#993589

Two questions:

1. Did you actually sign the form?

2.

Things get lost in the mail all the time.

Are you aware of the other ways you can submit paperwork to Melaleuca? You can fax it, you can email it, you can upload it through the "Document Upload" tool on Melaleuca.com, you can send them a photo of the form using their smartphone app "Melaleuca Quick-Send".

Anonymous
#999485
@Anonymous

The new Melaleuca quick- send is an awesome added tool to be used. The products are exactly what I have been looking for.

What I like is not shopping at store and standing in line for chemicals that do damage to my body. Melaleuca does not sell chemicals. Shopping online is so easy and calling in an order is so easy. Shipped right to my door no matter how many times I order a month.

If I forget to order a product I can call if it is within the time allowed to add to my order.

I have been shopping with melaleuca for about 4 years now and I am so pleased. Thanks Melalueca And Frank.

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Review
#648212 Review #648212 is a subjective opinion of poster.
Service
Melaleuca Membership
Pros
  • Products
Cons
  • Canceling membership
  • Monthly commitment
Reason of review
Problems with payment
Loss
$118
There are companies and competition from Melaleuca that would like to see Melaleuca go away-every month 20,000 to 50,000 or more people are switching stores from the grocery to Melaleuca. Melaleuca is consumer direct marketing -it is not a pyramid-which is...
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5 comments
Anonymous
#952081

Great company! No MLM.....after years of MLM experiences I switched to Melaleuca.....and I am so happy! :) Best ever!

Just referals.....just customers who share the revenues of the awesome products...

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Review
#315513 Review #315513 is a subjective opinion of poster.
Service
Melaleuca Customer Care
They are the worst company ever. Melaleuca makes it impossible to cancel order and keep chaging credit card for every month. We sent cancelation documents in and they say they have not recieved. They also say that things get lost in the mail and it is not thier...
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2 comments
Anonymous
#476380

Melalauca is just useless!!

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Review
#241770 Review #241770 is a subjective opinion of poster.
I join and was told that the membership fee would be returned if I changed my mind and as long as it was under 120 days and before the 25th of the month. Also had to return the box with all the membership info. This was all done in under 30 days and still I am...
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7 comments
Anonymous
#581330

I joined Melaleuca 3 years ago but when I had a drastic decrease in income, I canceled my membership. No problems.

It had cost me about $80 a month. I still had to buy toothpaste, soaps, laundry and cleaning products etc. but I was now forced to buy generic. I could not afford the name brand or safer products.

It is not that their products are expensive. If you compare apples to apples, they are priced comparatively with the popular store brand products only much safer and healthier. As soon as I got back on my feet, I went back to Melaleuca. How much is your health worth!

I had a couple of medical scares and I now take vitamins and products for blood pressure, cholesterol, and pre-diabetes. There is NO comparison between Melaleuca and other vitamins and supplements. Other stores and clubs have 2 for 1 or huge bottles at small prices, but to use the apples to apples again, you are not comparing like products. The solubility makes the big difference.

Are you really saving money if the pills don't dissolve fast enough and you pass through your system and down toilet. That now makes those cheaper supplements, literally, ***!

I love Melaleuca products. I can truly see a big difference in my laundry, dishes, skin, teeth and my overall health.

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Review
#353447 Review #353447 is a subjective opinion of poster.
Service
Melaleuca Membership
Loss
$15
At 3pm on 10/23, I went to hear a talk about this company.I was told that there was "no pressure" and I could cancel "anytime", but sign up now for $1 until the end of the month (see Facebook page on Co.). I decided it wasn't for me, called and cancelled on 10/31....
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16 comments
Anonymous
#708810

I have been enrolled with Melaleuca as a customer for 14 years. Over that time I have had customers cancel.

Never a problem. Fax in a letter cancelling your membership and thus no autos hip anymore. Must be done before the 15th of te month in order to cancel for current month otherwise it happens the next month.

Sadly by enrol long you lose the advantage of getting and using superior safer and environmentally safe products. R

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Review
#210900 Review #210900 is a subjective opinion of poster.
A relative talked my family into joining and signed us up for $300 worth of goods. My husband and I are unhappy with at least 80% of the products. Most smell horrible and don't work nearly as well comparable store-bought products. The cleaning products are a joke....
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28 comments
Anonymous
#1025319

Not everyone will agree and that's okay that's what makes America great! free enterprise so we can choose what's better for our family and for ourselves, For me personally I like to know the company behind the products I purchase for my kids because in the long run we all find out in the end..

If we made the right choice.

Someone told me a long time ago "Never go cheap on yourself and your family" Melaleuca gives Value and peace of mind for me and my family and that's all we need to know at the end of the day... just saying .

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Review
#185977 Review #185977 is a subjective opinion of poster.
Loss
$350
Melaleuca charges you $50 a month to shop on their website and to ONLY purchase their products that they claim are cheaper and safer for you. Huge Lie! All of their products may seem cheaper, but they're not. The portion sizes are small, and they cover that up with...
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23 comments
Anonymous
#367329

I want to cancel my account

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Review
#231324 Review #231324 is a subjective opinion of poster.
One of the best products of this Company was Nicole Millers Skin Hydrating Facial Wash. They changed the wording into "Hydrating Facial Wash" ... put it into a pump bottle which I liked, but when I pumped, what came out looked, felt, and smelled like shampoo. I...
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7 comments
kittykrane
#198992

Can anyone tell me if the hydrating facial wash foams up or is it more of a milky, non-foaming cleanser? I have the one for oilier skin and it doesn't foam as much as I'd like it to when I use it with my Clarisonic. I'm actually going to see how well the Body Satin cleanser& toner works with it.

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Review
#184041 Review #184041 is a subjective opinion of poster.

Contact Melaleuca Customer Service

Website:
Mailing Address:
4609 West 65th South
Idaho Falls, Idaho 83402
United States
Phone:
(800) 522-3172
All Melaleuca Contacts

Melaleuca Products and Services Reviews

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Latest Question

Melaleuca Questions
I got a call from a neighbor who got me over to her house on a false pretense (to help with a block party) and then sat there and pressured me for OVER an hour to buy Melaleuca products AND to work for her since then she'd get a percentage of my sales. She was the...
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5 comments
Anonymous
#146582

Go to the CDC's website, then tell me the products you are putting on your babies aren't cancerous. They will tell you ingredient by ingredient what the affects are.

Educate yourself please, those are your children. Look into the company via melaleuca.com- screw your neighbor!

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#129684 Review #129684 is a subjective opinion of poster.