State: Pennsylvania Product: Melaleuca Membership Clear all filters (7 of 136 reviews match)
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Melaleuca in Philadelphia, Pennsylvania - Would not cancel my agreement, sent paper work in.

4.5
Details
They sent me a double package and I retuned both of them. Next I called and talked to the rep about cancelling she told me that I have to get this form from their site side and mail it in cause they need something in writing I sent the paper work they still did not get it so the say. They started assessing me fees and my bank starting monthly being overdrawn my checking account I had check bouncing due to them taking out there monthly fees. This happen over a period of months until I got a new account. they never was gong to cancel my membership.
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4 comments
Zavion
#1009281

I keep reading how easy it is to cancel and return items for a refund and everything works so well. I was unable to use the cancellation feature on the site as I was always have issues with accessing my online account and getting things to work properly.

I was told I could not send a written request. Weeks went by and I persisted in asking why I could not just send a written request to cancel. I emailed a screenshot and did not hear anything back when I was told I would have confirmation in 24 hours. Company kept charging my card and I couldn't do anything about it.

I called and cancellation was confirmed. CS also confirms receiving my returns items and did not know why I had not received any credit to my card. I have tracking numbers confirming delivery and the company is now reporting they never received anything. They really are a great company and they are really on top of things.

You never know from one call to the next what to expect. I really am disappointed and I want ALL of my money back. I am getting more and more frustrated with this whole experience and all of the company's supporters who don't seem to have a clue why anyone would be dissatisfied or have any issues unless they are complete *** and did something wrong. I have read more hateful and demeaning feedback from Melaleuca reps here than I can tolerate at this point.

The company is doing some bad things and sometimes mistakes happen. Sometimes business has an opportunity to make ethical decisions or screw people over. People don't like being lied to or taken advantage of. People don't like being ROBBED or called idiots--especially by representatives of a company that has lied and kept their money by dishonest means.

I have confirmed the company has received the merchandise. Still they changed their story to keep my money for products I could not use and did not want to pay for. I paid the shipping and insurance. This company is dishonest and the various products I used failed.

They are nothing like they were I the past when we used them in our household daily. I am just thankful they finally got my cancellation after a good 2 months...

Anonymous
#994834

I just had a customer cancel their membership last month because of life circumstances. They had absolutely no problem.

I, as the enroller, even called the company to make sure everything went through ok. The customer service rep I spoke with let me know it had processed and all was good. Over the years, I have never had any of my customers have a problem with cancelling a membership.

If they follow the guidelines everything works out great. The only person that gets a little "bummed" is me.

Anonymous
#993589

Two questions:

1. Did you actually sign the form?

2.

Things get lost in the mail all the time.

Are you aware of the other ways you can submit paperwork to Melaleuca? You can fax it, you can email it, you can upload it through the "Document Upload" tool on Melaleuca.com, you can send them a photo of the form using their smartphone app "Melaleuca Quick-Send".

Anonymous
#999485
@Anonymous

The new Melaleuca quick- send is an awesome added tool to be used. The products are exactly what I have been looking for.

What I like is not shopping at store and standing in line for chemicals that do damage to my body. Melaleuca does not sell chemicals. Shopping online is so easy and calling in an order is so easy. Shipped right to my door no matter how many times I order a month.

If I forget to order a product I can call if it is within the time allowed to add to my order.

I have been shopping with melaleuca for about 4 years now and I am so pleased. Thanks Melalueca And Frank.

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Review
#648212 Review #648212 is a subjective opinion of poster.
Service
Melaleuca Membership
Pros
  • Products
Cons
  • Canceling membership
  • Monthly commitment
Reason of review
Problems with payment
Loss
$118
I join and was told that the membership fee would be returned if I changed my mind and as long as it was under 120 days and before the 25th of the month. Also had to return the box with all the membership info. This was all done in under 30 days and still I am...
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7 comments
Anonymous
#581330

I joined Melaleuca 3 years ago but when I had a drastic decrease in income, I canceled my membership. No problems.

It had cost me about $80 a month. I still had to buy toothpaste, soaps, laundry and cleaning products etc. but I was now forced to buy generic. I could not afford the name brand or safer products.

It is not that their products are expensive. If you compare apples to apples, they are priced comparatively with the popular store brand products only much safer and healthier. As soon as I got back on my feet, I went back to Melaleuca. How much is your health worth!

I had a couple of medical scares and I now take vitamins and products for blood pressure, cholesterol, and pre-diabetes. There is NO comparison between Melaleuca and other vitamins and supplements. Other stores and clubs have 2 for 1 or huge bottles at small prices, but to use the apples to apples again, you are not comparing like products. The solubility makes the big difference.

Are you really saving money if the pills don't dissolve fast enough and you pass through your system and down toilet. That now makes those cheaper supplements, literally, ***!

I love Melaleuca products. I can truly see a big difference in my laundry, dishes, skin, teeth and my overall health.

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Review
#353447 Review #353447 is a subjective opinion of poster.
Service
Melaleuca Membership
Loss
$15
In 2007 I tried to cancel my Melaleuca membership, after being a faithful member for many years. I sent an e mail cancellation letter like they asked and they still sent more product. I called them and they said to send another cancellation letter, which I did. The...
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9 comments
Anonymous
#544525

me parece increible que tanta gente tenga problemas *** este tema de cancelar su contrato de cliente preferencial tengo tres meses *** la compania y despues de aver escrito casi 15 personas haciendolo a un ritmo lento en mis ratos libres de ellos 4 an cancelado y ninguno a tenido algun cobro a su targeta el mismo dia que melaleuca recibio el fax firmado y explicando la razon de cancelamiento ese mismo dia se les cancelo su menbrecia y me parece increible que venga gente a decir que no pueden cancelar.mi nombre es eudoro avila y si nececitas instruciones como cancelar este es mi correo eudoroavila@att.net

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Review
#337584 Review #337584 is a subjective opinion of poster.
Service
Melaleuca Membership

Update by user Apr 25, 2012

Location is southern California, not Pennsylvania.

Original review posted by user Apr 25, 2012

My husband is usually smarter than this, but he got suckered into signing up as a Preferred Customer and as an Independent Marketing Executive for Melaleuca last night. When he got home, I researched the company, read...
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26 comments
Anonymous
#505559

For the original poster - regardless of the 3 days to rescind, the company has a policy where you can cancel within a certain amount of time from initial enrollment and get your full enrollment fee refunded and you can also return the products for a full refund. You just need to download the form and fax it to the corporate offices.

If you want, I can look up the information for you about the enrollment fee refund. livedebtfree1@gmail.com

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Review
#314626 Review #314626 is a subjective opinion of poster.
Service
Melaleuca Membership
Being a desperate college student, I thought I would try Melalueca, but over spring break I forgot my membership kit, so I tried to contact someone to cancel my membership (since I couldn't afford to pay the monthly backup order, which cost me at least $60!) Nobody...
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12 comments
Anonymous
#511925

Good Grief, glad you are in college.

1) you can place your account on hold for up to 6 months -- I have done this myself several times

2) to cancel your membership, simply fax a letter to them, ask for confirmation and you are done.

Only stipulation (which I do find annoying) is that they must be received by a certain date in the month (I think the 25th)

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Review
#309928 Review #309928 is a subjective opinion of poster.
Service
Melaleuca Membership
This is in response to what kiwi had to say on 2/9/2012, of melaleuca and cancelling and fine print, etc. It doesn't always go the way you say in your piece. My friend 10 states away from me wants me to join- listen to webinar, i guess. She has told me some info....
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6 comments
mzpaige83
#476619

im glad u all said this! im so tired of seeing ignorant reviews on here!!!

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Review
#305672 Review #305672 is a subjective opinion of poster.
Service
Melaleuca Membership
Loss
$70
Hey There Everyone so I fell into the melaleuca trap.... They tell you it won't be hard and you only have to get 8 good customers that will shop and save and buy our exclusive products. They say for you to start with friends and family, and they will love what they...
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12 comments
Anonymous
#1401299

Problem is you gave up on the people and you’re inexperienced looking for a get rich quick Overnight

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Review
#232772 Review #232772 is a subjective opinion of poster.
Service
Melaleuca Membership

Contact Melaleuca Customer Service

Website:
www.melaleuca.com
Mailing Address:
4609 West 65th South
Idaho Falls, Idaho 83402
United States
Phone:
(800) 522-3172
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