So I was a member for 2 years. Product was kinda spendy but I was doing it to help a friend.
I thought getting a person to talk with you was hard but nothing prepared me for trying to cancel my account. I had to sent my cancellation fax 5 times before they finally accepted it, still sending me my monthly shipments and dinging my checking account. I finally get them to accept my cancellation. According to them I will get a refund minus the return shipping and restock fee.
I am so disgusted I just want it all to go away. But then yesterday I get a letter from them. Finally I think my refund is here. But no it is a letter congratulating me that I have a credit on my account.
Then the line that almost made me throw-up. They are going to charge me 10.00 every time they try to get in touch with me. No offer of a refund. What lousy customer service.
I am allowed to pay them to contact me. Since when did it cost 10.00 to send a letter to someone?
Product or Service Mentioned: Melaleuca Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $125.
Preferred solution: Full refund.
Melaleuca Pros: Vitamins.
Melaleuca Cons: How i felt i, Complete experiance.