Just read someone's complaint which is similar to mine. I also became a member through a friend and love the products, although they are quite overpriced and with shipping and taxes, it really adds up!
You'll spend at least $80/mo. in order to keep your "preferred" member status. I tried to suspend my membership just for a few months as I'm hitting a tough couple of months, so I went online to suspend, but it required me to print out a form to fax it in. Well, the print button was grayed out so I could not print.
This was yesterday, April 25, 2013. Their deadline for these submissions is the 25th of the month. So I called first thing in the morning and said I cannot have my credit card, which is my bank card, charged this month as I have no budget for an $80+ expense. Customer service could care less and neither did the supervisor.
They deflected me to the terms that I agreed to when I signed up!!! Who the *** remembers the fine print??? I'm so pissed, I'm canceling my membership and contacting my bank about any unauthorized charges to my account. Melaleuca's policies stink.
Any other online company would take cancellations online and none of this fax BS. Who faxes anymore??? I have no printer and no fax machine! What a hassle!
DO NOT SIGN UP WITH THIS COMPANY. I ordered a mechanical lip liner and they sent me a pencil, which they're phasing out, and when I called to get what I ordered, they said they could not guarantee I'll get what I wanted!!! What BS is that? They gave me $5 for my troubles, but I can't even submit the $5 in "Loyalty Shopping Dollars" as the computer system wouldn't take it!!!
I still have a $5 credit that I can't use! This company SUCKS!!!
Product or Service Mentioned: Melaleuca Shipping Service.
Monetary Loss: $80.