You know, it doesn't matter WHAT you're talking about, there will be SOME people who complain. I don't mean to be rude, but unfortunately there are just some people who are complainers!
So let's look at the facts. The Better Business Bureau has received 337 complaints about Melaleuca over the lasts 3 years. ... all of which were resolved to the customers satisfaction.
There are over 850,000 families that shop with Melaleuca on a monthly basis. Last year Melaleuca's gross sales was over a billion dollars. Considering that Melaleuca has served over 850,000 people well, 337 complaints in 3 years is a miniscule amount! And yes -I AM a Melaleuca customer and occasionally I refer someone else to The company and for that I am compensated.
Is this a "scripted" reply?
Absolutely not! Once again, I don't mean to be rude, but it sounds to me like the positive reviewers are simply more intelligent people than the complainers.