With all the research I have done regarding Melaleuca, it all boils down to one thing... when someone is unhappy with a product or service, they want a refund.
That is all. Everyone is entitled to their opinions about the products whether they like them or not. It's not for everybody thats for sure... In my situation, it was miscommunication and I regret not asking more questions regarding my membership with Melaleuca.
My whole issue was not being aware of the "backup order" deal. I was not financially prepared to have $70 taken out of my account. With me being newly unemployed and only being a one income household, we do not have $70 just laying around. So when I called Melaleuca to inform them of the miscommunication and requesting a refund, thats when the fun began.
I am not here to bash the company's products nor am I hear to stand on a soap box, I am here to make sure that I get treated with the respect that I deserve and to get every dime that had been drafted from my account back. I do not care for Melaleuca reps trying to sell me on the products nor try and tell me how close I am to financial freedom... not everyone has the personalities to try and convince other people to try products they do not care (me being one of them). I will not push or promote a product I do not like.
My issue is the fact that I just want my money back for 3 charges worth $200.52. To me and my household, thats 2 weeks worth of groceries and diapers for my son. That's gas money, a light bill or a car insurance payment. I WANT MY MONEY BACK.
I ordered once just to try and did not plan for 3 xtra charges to my CC. The customer service rep treated me like it was my fault for not reading the fine print and since I did not read it before I signed, my punishment would me having to pay for shipping, so instead of getting my FULL REFUND, I will have shipping deducted from that, so instead of getting back $200.52, I will only get back $133.86... so they are keeping about $70 devoted to shipping? Customer service was not understand nor did they do anything to smooth this over.
I feel like they did not care if I was happy or not. Isn't customer service about providing a service to the customer and not a disservice? I felt like it was all about pointing fingers to the one who did not read her contract. I am upset and all I want is my money back?
How hard is that? I have made sure that someone will hear my voice in this matter.
I have contacted the BBB, Ripoff Report and other various consumer complaint websites. I will make sure everyone knows how unethical their return policy and how they treat upset customers.
Product or Service Mentioned: Melaleuca Customer Care.
Monetary Loss: $200.