I have been a happy customer for Melaleuca for 1 year and became a business builder in Jan. 2010.
Customer Service doesn't get better. As for our cancellation policy, it's called read your manual that was provided to you at enrollment, it gives you the fax number to cancel. Also, at enrollment you were told about the backup order - that it protects your bonuses/commissions. Why would you deserve making money when you are not loyal to Melaleuca.
Would I believe negative people or the fact that we are in many Hall of Fames, our CEO is on the Board of US Chamber of Commerce. We recently received the Torch Award from the Better Business Bureau for Melaleuca's ethics, integrity and loyality to their customers.
Stop embarrassing yourself. I wouldn't want someone like you in my organization, I would be happy to show you how to cancel to get rid of you.