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I signed up as a preferred customer because I thought I was getting environmentally friendly non-toxic products.Did I?

Related: Melaleuca - DONE with this Company

I don't know. I couldn't get a straight answer out of the company regarding the ingredients in the nail polish, so I decided to cancel. I was told that my order had been cancelled, but was later told it was not cancelled. No order processed because the credit card had been canceled.

The company sent me a gift certificate for a back up order. Of course, the gift certificate cannot be used because I was not charged for it making it USELESS. Still, the company refused to cancel the USELESS gift certificate until it receives payment. I am now being emailed, called, and texted weekly about the $50 for the USELESS gift certificate that I do not want.

I asked if I could pay the $50, order merchandise, and then send it back for a full refund and was told that I could because of the company's 100 percent customer satisfaction guarantee. What a monumental waste of time!

They actually claim that no one has the authority to stop the collection process.Melaleuca has turned a mildly irritated and somewhat concerned consumer to a person who HATES this company.

Review #980746 is a subjective opinion of a user.

3.1
Discounts and Special Offers
Location
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Advertised vs Delivered
Value for money
Price Affordability
Staff
Diversity of Products or Services
Reliability
PRODUCT OR SERVICE Melaleuca Customer Care
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $54
Preferred solution Cancel the gift certificate and leave me alone

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