1.8
Details
We have been Melaleuca customers for years and we love the products: We are never without melagel or original shampoo - but we do not sell it or sign people up under us, we are(were) loyal customers. We like the products and made the financial commitment to purchase a...
View full review
10 comments
Anonymous
#1046600

You are to suspend your account before the 25th of every month to prevent the auto backup order. You forget then the company will activate the auto backup pack to protect your benefits. Your enroller should have inform you.

View more comments
Resolved
Review
#563079 Review #563079 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Products
Cons
  • Unauthorized back up order shipped
  • Lack of customer service
  • Refusing to admit their error
Reason of review
Unauthorized Withdrawal of Funds from Bank Account
Loss
$120
Preferred solution
Full refund
Tags
  • returns and refunds
  • No Problem Resolution
  • Not Returning Overcharge Funds
  • Backup Order Shipped By Mistake
2.4
Details
A company that treat customer like thief - Melaleuca
A company that treat customer like thief - Melaleuca
I was treated by the Melaleuca like I'm the thief. Not only me but also to my members. When I go to buy products, they want to look at my Identity Card, Even when we bring our Employment pass which is verify by Government also they do not accept (IC had been...
View full review
Review
#1240907 Review #1240907 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • Must personally show up in the counter with own identity card
  • Others can help 20people to buy the other hand we not allowed
  • Being treated like a thief
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
5.0
Details
I have been with Melaleuca for 3 months now, actually came back to this company for the second time. I left because I thought I could find the same quality out in the marketplace but I did not. The ordering is fast, delivery to my door. Canceled the first time with NO...
View full review
1 comment
Anonymous
#1530210

a little dubious when a review says the same quality couldn't be found in the 'marketplace' ... these are really good products but I have not seen them constantly or consistently placed above or within other products in the same categories

Review
#1317727 Review #1317727 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Good quality
3.1
Details
I asked if I could pay the $50, order merchandise, and then send it back for a full refund and was told that I could because of the company's 100 percent customer satisfaction guarantee. What a monumental waste of time! They actually claim that no one has the authority to stop the collection process. Melaleuca...
View full review
1 comment
Anonymous
#1379704

Obviously you called the wrong number to find out what was in the nail polish or anything else for that matter. If you're calling customer service they don't know what's in the products.

You have to call Product development and talk to the people in the lab. Never heard of a "gift certificate" for a back up order and I've been with them since 2008. AND they don't hound you for money weekly. Nice touch there, but you are LYING.

Cancel your membership and don't pay them. They won't bother you again. They'll just put you the UNDESIRABLE file and that will be the end of it. Don't blame the company for your misunderstandings.

They were honest and straight forward with you,. It was you that wasn't honest and straight forward with them.

Review
#980746 Review #980746 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$54
Preferred solution
Cancel the gift certificate and leave me alone
1.2
Details
Unauthorised transactions and poor quality in products, don't join! Tried resolving this issue with customer rep and could not come to any resolution, I won't be recommending this company to anyone every again! Products are very standard, could probably get better from...
View full review
1 comment
Anonymous
#1481633

This company is a bad operator. Poor quality products and I tried to cancel my membership.

It took more than two months to get them to cancel. In the meantime they kept sending me products that I did not order.

They claim they sell safe products. Review the ingredients and you will see the products are not as safe as they claim.

Review
#1252882 Review #1252882 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Delivery timeframe
Cons
  • Canceling membership
  • Quality of products
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Full refund
Tags
  • worst company
  • hard time
  • Bad Products
Had a consultant, at least I'm guessing that's what she is, approach me over a Facebook group.Asked if I was interested in her natural product store. I figured it would be an etsy page or a website and I love buying natural products from crafters. Yeah, she tried to...
View full review
1 comment
Amy S
#1443176

Just as an FYI....their products aren't natural and are probably just the same as those from big name companies. I too was caught up in the hype until I decide to do some research myself.

I wasn't impressed with any of their products and in fact always felt as though I was searching for something to buy every month. I'm glad I canceled!https://www.ewg.org/guides/brand/2749-Melaleuca#.WqHtbmY-Low

Review
#1186608 Review #1186608 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service
1.0
Details
They keep screwing up auto-shipments and sending them when they shouldn't.They offer to return items, but then will not refund their shipping charges which are higher than normal as well. This happened two monthes in a row and I am fed up. You also cannot just call and...
View full review
9 comments
Anonymous
#1401318

Well, nice that you noticed that you have a problem with the auto ship....which goes out on the last day of the month because you didn't order in the other 29 days. SO when you get your back up order , that is NOT the order for the next month.

YOU have to shop and buy for the month even though you received a back up and then you won't get another back up. IT 's SIMPLE really, its just simple minded people can't figure it out. Cancellation is easy. You are making a big deal out of it because , like the back up order, YOU REFUSE TO FOLLOW THE RULES.

AND Melaleuca isn't an MLM SCHEME....if you bothered to listen to the presentation, the first four pages of it is all about MLM and Melaleuca and the difference.

OBVIOUSLY you don't know a pyramid scheme from a PINEAPPLE. Glad you're gone!!

View more comments
Review
#1043465 Review #1043465 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
5.0
Details
I've known about Melaleuca for years and never gave them a chance. I'm a BIG bargain shopper and I'm a conscious consumer (I read ALL labels), so Melaleuca has been a match made in Heaven for me. Their stuff is naturally based, safe, environmentally friendly,...
View full review
Review
#1144357 Review #1144357 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • No toxic chemicals and save money
Reason of review
Good customer service
Tags
  • Melaleuca Warning
  • Melaleuca Membership Scam
1.8
Details
These consumers had very real experiences and the response of those who represent Melaleuca is just awful. I mean why are you so bothered by their experience!? It's not even your business!! Much can be said of a company with a business model that incites rage toward...
View full review
2 comments
Anonymous
#1402038

Well said!

View more comments
Review
#1143890 Review #1143890 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service
I just received my first Melaleuca order, the Home Conversion pak. I was excited to get it, however upon opening the smaller of the two boxes which contained three liquids, one of the bottles top was not secure and leaked. I also learned that the soaps and lotions...
View full review
1 comment
Anonymous
#1381514

I would think that someone who was so allergic to fragrances and other scents would be on the lookout before signing on and purchasing a home conversion pack. ALSO when one does that you can purchase scentless products.

They do offer them. If you are unhappy with service so far, call them again, and explain your circumstances and get your return authorization form.

They aren't hard up for your money. They will make it right and you can go about your business.

Review
#1095779 Review #1095779 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$382
Preferred solution
Full refund