Product: Melaleuca Customer Care Rating: 2 Stars Clear all filters (5 of 55 reviews match)
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2.4
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Melaleuca - A company that treat customer like thief
Melaleuca - A company that treat customer like thief
I was treated by the Melaleuca like I'm the thief. Not only me but also to my members. When I go to buy products, they want to look at my Identity Card, Even when we bring our Employment pass which is verify by Government also they do not accept (IC had been...
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Review
#1240907 Review #1240907 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • Must personally show up in the counter with own identity card
  • Unfair and double standard but being treat badly
  • Being treated like a thief
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
These consumers had very real experiences and the response of those who represent Melaleuca is just awful. I mean why are you so bothered by their experience!? It's not even your business!! Much can be said of a company with a business model that incites rage toward...
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2 comments
Anonymous
#1402038

Well said!

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Review
#1143890 Review #1143890 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service
1.8
Details
Horrific. What kind of company treats their customers this way? Anyone interested in joining this company, i strongly suggest you think twice. It's a huge commitment, it's expensive (shipping is insane) and their customer service sucks. Bye-bye Melaleuca, see you...
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10 comments
Anonymous
#1239629

This is a load of bull I have never ever been treated this way with melaleuca. It was no problem at all to cancel your account how hard is it to write on a piece of paper I want to cancel my account phone numer and sign it. You are out of your mind.

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Review
#842097 Review #842097 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Product
Cons
  • Customer service reps
  • Pyramid scheme
  • Would not allow me to closing account
Reason of review
Poor customer service
Tags
  • Melaleucas policies
  • Melaleuca Wellness Complaint

Melaleuca in Goose Creek, South Carolina - Good luck getting them to follow through on cancelling account

1.5
Details
I spoke with the rep, customer service and online support. All said that I just need to send email to cancel. Customer support said they would send an email form to cancel. I requested form 4 times. Two weeks later i called the guy who signed me up. He said he wasn't responsible for cancelling orders and to call customer service. We never were emailed or contacted regarding our request to cancel. I had to submit a fraud alert to my credit card company to get them to stop billing. We did a 3 month trial with these products. we bought about 7-12 different items. The same stuff cost about half as much at a local holistic products store and some we could only get at Trader Joes. Save your money and just buy same stuff at local store if available. Better to keep your money local.
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2 comments
Anonymous
#928125

I sent my cancellation on a piece of paper and faxed to them, it was cancelled right away.

Jeniffer
#916761

Hello,

Did you contact your enrollee? Cancelling is easy.

The form is on the website.

Sign it and send it in.

Melaleuca products are made in America, unlike many Trader Joe's products. Buying Melaleuca products keeps money in the USA.

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Review
#570157 Review #570157 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • How it sounded at first
Cons
  • Cancelation process
Reason of review
Poor customer service
Loss
$150
Preferred solution
Customer service would not cancel my account.
1.8
Details
We have been Melaleuca customers for years and we love the products: We are never without melagel or original shampoo - but we do not sell it or sign people up under us, we are(were) loyal customers. We like the products and made the financial commitment to purchase a...
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10 comments
Anonymous
#1046600

You are to suspend your account before the 25th of every month to prevent the auto backup order. You forget then the company will activate the auto backup pack to protect your benefits. Your enroller should have inform you.

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Resolved
Review
#563079 Review #563079 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Products
Cons
  • Unauthorized back up order shipped
  • Minimum monthly payments
  • Difficulty getting refund
Reason of review
Unauthorized Withdrawal of Funds from Bank Account
Loss
$120
Preferred solution
Full refund
Tags
  • returns and refunds
  • No Problem Resolution
  • Not Returning Overcharge Funds
  • Backup Order Shipped By Mistake

Contact Melaleuca Customer Service

Website:
www.melaleuca.com
Mailing Address:
4609 West 65th South
Idaho Falls, Idaho 83402
United States
Phone:
(800) 522-3172
All Melaleuca Contacts

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