My hope is that other Melaleuca execs will see this and speak up for a change in the company…or if Melaleuca continues not to listen to their marketing executives, they watch others leave or join a competitor company that does, in a way that forces them to actually...
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5 comments
Anonymous
#1680783

I agree! I have 2 friends trying to get me on a call.

I said can you just send me a link to start shopping? I was hoping for an Amazon type shopping experience. Just give me the link to your website.

I will check out the products, and start shopping. I don't have time for an hour phobe call.

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Review
#1250653 Review #1250653 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service
I have shopped from Melaleuca since 1995. When I signed up the "Back Order" was explained and made sense, I selected the items I need each month and if I don't place an order the minimum is sent, about $75 and excellent deal considering the inferior store bought...
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8 comments
Anonymous
#845049

The best product !! Amen !! Amen!!

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Review
#483126 Review #483126 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Tags
  • Nancy Pelosi
1.8
Details
Horrific. What kind of company treats their customers this way? Anyone interested in joining this company, i strongly suggest you think twice. It's a huge commitment, it's expensive (shipping is insane) and their customer service sucks. Bye-bye Melaleuca, see you...
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10 comments
Anonymous
#1239629

This is a load of bull I have never ever been treated this way with melaleuca. It was no problem at all to cancel your account how hard is it to write on a piece of paper I want to cancel my account phone numer and sign it. You are out of your mind.

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Review
#842097 Review #842097 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Product
Cons
  • Customer service reps
  • Would not allow me to closing account
  • Canceling membership
Reason of review
Poor customer service
Tags
  • Melaleucas policies
  • Melaleuca Wellness Complaint
1.0
Details
I became a member of this out fit thru a cousin who had great things to say about it.She had signed me up, I said I would try it out. Not knowing what she had signed me up for... I used the services for a few months, however my work schedule had gotten hectic and I was...
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6 comments
Anonymous
#1456608

"Shady business whit"...what lol?I am always skeptical of "these type" of companies because so many companies like this have burnt so many people.However, my wife signed up and I said "sure, whatever, I don't care, give it a try." Here is why I didn't mind...it's month to month...I can suspend or cancel at ANYTIME! I have 120 days to get a full refund on my annual membership which is ONLY $19 a year.

I have 60 days to get a full money back refund on any products we don't like even if the bottle is empty. We've been in 6 months and NEVER had an issue with ANY product. If I haven't asked for my money back within that 60 days on the product I have another 30 days to exchange it for a different product...I get the money I spent on the product I didn't like to use on other products. They have over 450 products that we are buying somewhere else already.

They didn't just sell something to us...they educated us when we listened to the presentation. We have a young child...NO SAFETY CAPS required because they are non-toxic AND they happen to actually work! Seriously...signed up without knowing what you signed up for...BS...what did you not like about it? Firewalls...What lol...you can call, they answer quickly...I know because we have referred people and called them in.

They are ALWAYS friendly and knowledgeable. I'm sure you'll do well in your pursuit of justice in the legal system vs them since they've obviously done you wrong and caused you so much distress.I would say, I guess next time don't sign up for something if you don't know what you're getting, but your story is BS.

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Review
#1217020 Review #1217020 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I just got off the phone with Melaleuca. I've been a loyal and even promotional customer for 3 years at at least. I got to the point where I wasn't using enough of their products to meet my minimum required purchase so I decided to cancel. Well, you can't just cancel...
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2 comments
Anonymous
#1510805

For me they very clearly stated in the initial sign-up call that you must cancel in writing. Of course canceling in writing will take longer than just a call in, but in my experience it isn’t a factor they hide from you.

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Review
#1261639 Review #1261639 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I will never understand why a company would turn down a yearly order of $500 just because a customer doesn't want to sign up for a monthly auto-order contract. Like Has it ever occurred to Melaleuca that maybe the thrill of shopping and seeing new products surface...
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4 comments
Anonymous
#1683841

Was just approached by an acquaintance about melaleuca. I felt like I was being reeled in and my friendship cultivated for business purposes.

Tried to help her by just buying products. No go. Given links and videos to watch. Sales pitch similar to lots of MLM schemes.

Agree too many red flags for me. Friends like that I don’t need!

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Review
#1446817 Review #1446817 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service

Misleading company | Melaleuca in Sacramento, California

1.0
Details
I made a one time purchase and company kept my bank account information on file and took out of my checking a total 1300.00 dollars which I have tried to get my money back and they just keep making excuses , and now they want to charge me 10 for each time they remind me that I have a credit with them . this company is a scandal . do not trust them.
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1 comment
Anonymous
#1760024

This is sad to hear. The person who enrolled you in the program should have thoroughly explained the backup order and monthly ordering agreement when you signed up.

Review
#1546666 Review #1546666 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • I hatted it
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
  • dishonest business dealings
Called two times today to cancel!! Nope, have to take pictures, email, etc!! Can't really say your customer service. YOU ARE NOT
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1 comment
Anonymous
#1735573

Maybe your attitude a something to do with it, I love the company and it’s treating me well, you also probably didn’t understand how it works! You should call back and be nice!

Review
#1618224 Review #1618224 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Are definitely a pyramid scheme
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Melaleuca has taken 66 out of my account without any warning even AFTER my account was cancelled! When I called their customer service, they were very rude and did not try to remedy the situation. I have written the company and I am still waiting for a reply! If the...
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7 comments
Addi
#1681930

I find it hard to believe that customer service was rude. I have been a customer for three years and they have been nothing but respectful, helpful, and pleasant.

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Review
#1225301 Review #1225301 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service, not as described, wrongful take of payment... the list goes on
Loss
$66
Preferred solution
Full refund

Contact Melaleuca Customer Service

Website:
www.melaleuca.com
Mailing Address:
4609 West 65th South
Idaho Falls, Idaho 83402
United States
Phone:
(800) 522-3172
All Melaleuca Contacts

Melaleuca Reviews

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  5. 99 reviews
Melaleuca reviews
5.0
Details
I started ordering from Melaleuca about a month ago. I've signed up several people based on my own personal experiences with the products that I have tried. I've not gone out and contacted anyone with the intention of selling them anything, they are coming to me to...
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1 comment
Anonymous
#1507541

It's impossible to do research before they have you sign up at the meeting right then and there. If I knew they tested on animals I would have never signed up.

Also after reading the labels of various products I found it odd they don't list them out. If its all natural why are they not listed? The gum I received as a free gift has a form of aspartame which I can not take. I find it odd that a company makes you commit to an order every month.

If the products are so great shouldn't they be confident that their satisfied customers would return?

Also while signing up I was told by my rep the company really wouldn't charge my account. It was high pressure sales and I was weak.

Review
#1049450 Review #1049450 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Good customer service