Product: Melaleuca Customer Care Clear all filters (55 of 55 reviews match)
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My hope is that other Melaleuca execs will see this and speak up for a change in the company…or if Melaleuca continues not to listen to their marketing executives, they watch others leave or join a competitor company that does, in a way that forces them to actually...
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5 comments
Anonymous
#1680783

I agree! I have 2 friends trying to get me on a call.

I said can you just send me a link to start shopping? I was hoping for an Amazon type shopping experience. Just give me the link to your website.

I will check out the products, and start shopping. I don't have time for an hour phobe call.

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Review
#1250653 Review #1250653 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service
Called two times today to cancel!! Nope, have to take pictures, email, etc!! Can't really say your customer service. YOU ARE NOT
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1 comment
Anonymous
#1735573

Maybe your attitude a something to do with it, I love the company and it’s treating me well, you also probably didn’t understand how it works! You should call back and be nice!

Review
#1618224 Review #1618224 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Are definitely a pyramid scheme
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy

Melaleuca in Sacramento, California - Misleading company

1.0
Details
I made a one time purchase and company kept my bank account information on file and took out of my checking a total 1300.00 dollars which I have tried to get my money back and they just keep making excuses , and now they want to charge me 10 for each time they remind me that I have a credit with them . this company is a scandal . do not trust them.
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1 comment
Anonymous
#1760024

This is sad to hear. The person who enrolled you in the program should have thoroughly explained the backup order and monthly ordering agreement when you signed up.

Review
#1546666 Review #1546666 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • I hatted it
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
  • dishonest business dealings
I will never understand why a company would turn down a yearly order of $500 just because a customer doesn't want to sign up for a monthly auto-order contract. Like Has it ever occurred to Melaleuca that maybe the thrill of shopping and seeing new products surface...
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4 comments
Anonymous
#1683841

Was just approached by an acquaintance about melaleuca. I felt like I was being reeled in and my friendship cultivated for business purposes.

Tried to help her by just buying products. No go. Given links and videos to watch. Sales pitch similar to lots of MLM schemes.

Agree too many red flags for me. Friends like that I don’t need!

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Review
#1446817 Review #1446817 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service
I just got off the phone with Melaleuca. I've been a loyal and even promotional customer for 3 years at at least. I got to the point where I wasn't using enough of their products to meet my minimum required purchase so I decided to cancel. Well, you can't just cancel...
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2 comments
Anonymous
#1510805

For me they very clearly stated in the initial sign-up call that you must cancel in writing. Of course canceling in writing will take longer than just a call in, but in my experience it isn’t a factor they hide from you.

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Review
#1261639 Review #1261639 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I became a member of this out fit thru a cousin who had great things to say about it.She had signed me up, I said I would try it out. Not knowing what she had signed me up for... I used the services for a few months, however my work schedule had gotten hectic and I was...
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6 comments
Anonymous
#1456608

"Shady business whit"...what lol?I am always skeptical of "these type" of companies because so many companies like this have burnt so many people.However, my wife signed up and I said "sure, whatever, I don't care, give it a try." Here is why I didn't mind...it's month to month...I can suspend or cancel at ANYTIME! I have 120 days to get a full refund on my annual membership which is ONLY $19 a year.

I have 60 days to get a full money back refund on any products we don't like even if the bottle is empty. We've been in 6 months and NEVER had an issue with ANY product. If I haven't asked for my money back within that 60 days on the product I have another 30 days to exchange it for a different product...I get the money I spent on the product I didn't like to use on other products. They have over 450 products that we are buying somewhere else already.

They didn't just sell something to us...they educated us when we listened to the presentation. We have a young child...NO SAFETY CAPS required because they are non-toxic AND they happen to actually work! Seriously...signed up without knowing what you signed up for...BS...what did you not like about it? Firewalls...What lol...you can call, they answer quickly...I know because we have referred people and called them in.

They are ALWAYS friendly and knowledgeable. I'm sure you'll do well in your pursuit of justice in the legal system vs them since they've obviously done you wrong and caused you so much distress.I would say, I guess next time don't sign up for something if you don't know what you're getting, but your story is BS.

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Review
#1217020 Review #1217020 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Return, Exchange or Cancellation Policy
5.0
Details
I have been with Melaleuca for 3 months now, actually came back to this company for the second time. I left because I thought I could find the same quality out in the marketplace but I did not. The ordering is fast, delivery to my door. Canceled the first time with NO...
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1 comment
Anonymous
#1530210

a little dubious when a review says the same quality couldn't be found in the 'marketplace' ... these are really good products but I have not seen them constantly or consistently placed above or within other products in the same categories

Review
#1317727 Review #1317727 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Good quality
1.0
Details
Melaleuca has taken 66 out of my account without any warning even AFTER my account was cancelled! When I called their customer service, they were very rude and did not try to remedy the situation. I have written the company and I am still waiting for a reply! If the...
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7 comments
Addi
#1681930

I find it hard to believe that customer service was rude. I have been a customer for three years and they have been nothing but respectful, helpful, and pleasant.

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Review
#1225301 Review #1225301 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Reason of review
Poor customer service, not as described, wrongful take of payment... the list goes on
Loss
$66
Preferred solution
Full refund
2.4
Details
Melaleuca - A company that treat customer like thief
Melaleuca - A company that treat customer like thief
I was treated by the Melaleuca like I'm the thief. Not only me but also to my members. When I go to buy products, they want to look at my Identity Card, Even when we bring our Employment pass which is verify by Government also they do not accept (IC had been...
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Review
#1240907 Review #1240907 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • Did not allow to purchase online
  • Unfair and double standard but being treat badly
  • Others can help 20people to buy the other hand we not allowed
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Melaleuca Customer Service

Website:
www.melaleuca.com
Mailing Address:
4609 West 65th South
Idaho Falls, Idaho 83402
United States
Phone:
(800) 522-3172
All Melaleuca Contacts

Melaleuca Reviews

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  4. 21 reviews
  5. 97 reviews
Melaleuca reviews
1.2
Details
Unauthorised transactions and poor quality in products, don't join! Tried resolving this issue with customer rep and could not come to any resolution, I won't be recommending this company to anyone every again! Products are very standard, could probably get better from...
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1 comment
Anonymous
#1481633

This company is a bad operator. Poor quality products and I tried to cancel my membership.

It took more than two months to get them to cancel. In the meantime they kept sending me products that I did not order.

They claim they sell safe products. Review the ingredients and you will see the products are not as safe as they claim.

Review
#1252882 Review #1252882 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Pros
  • Delivery timeframe
Cons
  • No knowledge of own products
  • Misleading sales pitch
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Full refund
Tags
  • worst company
  • hard time
  • Bad Products