I have read critism after critism of Melaleuca, but I myself am a very satisfied customer and business builder. There are only a few things I can account to the problems people have had.
First, it seems quite a few people simply didn't have a seasoned marketing executive presenting the opportunity to them, and sadly it ends up reflecting on Melaleuca. The company itself tries to control this by setting policies for the executives to work within. But you still get some people who just don't present the information well and either don't fully inform you or try to hustle you in. It's unfortunate but should not be a reflection of Melaleuca. But bottom line, if you enroll, you should know what you're signing up for if you sign the agreement, so you should be reading it and/or asking questions to make sure you know what you're agreeing to. If you don't, then it's your own fault.
Second, as far as canceling goes, I have read stories of people who have had trouble canceling, but I did not have a problem helping one of my customers cancel. I spoke with customer service myself, and they simply stressed to me that a lot of people send faxes in and assume it's taken care of, but if the fax is illegible, it may not be taken care of. I myself sent in a fax to them (not a cancellation), and received a confirmation back from them (they're faxes automatically call back with a return confirmation that shows an image of the fax they received), and I saw right away that my fax was illegible and I had to resend it. It's best to type it and send it because handwriting is more likely to be illegible. Or if you send a letter, send it certified mail or in some way that you can confirm it arrives. Then call and confirm your cancellation. You should know the terms of your membership in the first place and then confirm cancellation, not just assume because technology is not always our friend, or things get lost in the mail. I've had bill payments get lost in the mail.
Lastly, someone else astutely pointed out that the way to file complaints against businesses is with the Better Business Bureau, then they will investigate it and see if it's legitimate. All these stories on here and the internet are one-sided stories that haven't been investigated trying to make a company look bad. I'd like to know the other side of the story. Because the fact is, Melaleuca has over 500,000 customers, and you find maybe a hundred or so complaints online. So take that to mean that the VAST majority of their customers are satisfied customers. I'm sorry that anyone had a bad experience or is unhappy with the company, but that is not the norm. Plus, the Better Business Bureau awarded Melaleuca the Torch Award, which is given to companies with a superior example of ethics and integrity when dealing with customers, employees and the community. I'm sure they don't just hand that out to anyone.
So take what you read anywhere with a grain of salt and consider the other points of view. If you are interested in Melaleuca, I suggest fully acquainting yourself with the terms of membership first. Then embrace the products because there's a reason you're choosing them over other brands. If you don't like them, return them used or unused for a refund and cancel (and make sure you do it in the timeframe stated - 60 days for returns, 90 days if you take the vitality challenge, and 120 days for new members to get their membership refunded) It's that simple. I guarantee the majority will love the products and the company.
Product or Service Mentioned: Melaleuca Membership.