I am not sure why you are having issues. I have cancelled 2 accounts on behalf of my grandmother and mother who moved into assisted living and didn't have the means to continue ordering product, Melaleuca cancelled right away.
The products are amazing, the laundry soap has saved my kids skin from eczema and the gold bar is one of the only products to clear my skin and keep it healthy. The cleaning products are also amazing! Sol-u-mel is a life saver, removes nasty smells from furniture (stomach flu) and ink form carpet (toddler with a sharpie). Other household cleaners are wonderful and don't make my worried about my kids being exposed to harmful chemicals and fumes.
Great stuff all around.
My only complaint is that sometimes they discontinue certain products and I don't like the replacement. Pretty rare though.
Reason of review: Good quality.
Melaleuca Pros: Products.
Melaleuca Cons: Minimum monthly payments.