My elderly mother signed up to be a member of Melaleuca, which required she pay a monthly fee whether she gets any products or not. The "points" she receives for the monthly payment can be redeemed but only after she places a paid order of $50 or more. In April 2016, we called the company to cancel the membership (it cannot be done online unlike signing up for the membership). We were told to fill out a document, take a picture of it, and email it to their accounts email. Did that. Never received a response. Followed up three days later asking for confirmation. No response. Called again. They claimed it was never received. Did the process again in May, then in June, then in July. I finally cancelled my mother's credit card from Melaeuca (which had a 24% interest rate!) to stop the automatic payments. That got their attention. Now they are harassing me and my elderly mother for payment even though we sent the cancellation form to them again in August AND finally received an email confirmation that said the membership was cancelled. But now they claim it is not and want payment.
How is it possible that this company has been in business for this long and not run out of "town?" It is a complete scam and they prey on vulnerable populations.
Never, never get involved with them.
Product or Service Mentioned: Melaleuca Membership.
Reason of review: Poor customer service.
Monetary Loss: $107.
Preferred solution: I want a refund of the May and June 2016 automatic payments AND I want the membership to be closed AND I want the company to stop harassing my elderly mother and me..
Melaleuca Cons: Customer service.