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Exchange, Refund and Cancellation Policy
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2 comments

Update by user Aug 27, 2016

I send a written notarized note by register mail, the company did not considered enough to cancel the contract and charge me again for the next month. It seems I will need to hire a lawyer.  

Update by user Jul 12, 2016

Despues de pedir la nota de cancelacion y explicar que es imposible hacerlo en su web site yo recibi esta nota.

Sus beneficios de Cliente Preferencial

Estimado(a) Maria:

Gracias por ser Cliente Preferencial de Melaleuca desde 10/15/2015.Me dio mucho gusto hablar por teléfono *** usted.

Gracias a clientes como usted, yo y más de 2,000 empleados de Melaleuca gozamos de buenos empleos.

Lamento mucho saber que está pensando en cancelar sus beneficios de Cliente Preferencial. Melaleuca tiene más de 800,000 Clientes Preferenciales a nivel mundial y más de 500,000 Clientes Preferenciales en Norteamérica. Es raro que un cliente decida cancelar sus beneficios de Cliente Preferencial.

Sé que de alguna manera lo hemos defraudado al no satisfacer sus expectativas.

Nos sentimos muy orgullosos de proveer productos para el bienestar de la más alta calidad y brindar un servicio de primera a nuestros clientes. Mientras completa el proceso de cancelación, quisiera pedirle un minuto de su tiempo para que nos diga por qué ha tomado la decisión de cancelar, ya que eso nos ayudará a mejorar el servicio a otros clientes. Es muy fácil cancelar sus beneficios de Cliente Preferencial.

Solo tiene que hacer clic en este enlace: Melaleuca.com/UpdateAccount y recibirá las instrucciones para continuar el sencillo proceso. Si no tiene un nombre de usuario y una contraseña para ingresar a Melaleuca.com, se le pedirá que ingrese su nú mero de membresía para tener acceso a su cuenta.

Su nú mero de membresía es 81846428.Gracias por formar parte de la familia Melaleuca.

Update by user Jul 12, 2016

Recibi un cupon en vez de una pagina de cancelacion. Yo no deseo ningun product de Malaleuca.

Update by user Jul 12, 2016

I receive a coupon instead of a cancellation sheet that I requested. No, I don’t want a coupon. I don’t want any of Malaleuca products.

Original review posted by user Jul 10, 2016

El problema es que no trabaja como las demás companias.No se puede cancelar y siguen cobrando aunque se les hace saber que uno desea cancelar.

Nunca me encontré *** una compania que trabaja de esa manera y que cobre aunque el cliente no reciba el producto y les haya hecho saber por medio de llamadas telefónicas e emails que no desea recibirlos mas.Me mandan su link y es imposible de acceder su sitio que dice no reconocer su información de registro no se puede acceder su forma y claro no pueden enviártela al correo, pero eso si pueden cobrar puntualmente por productos que uno no desea

This reviewer shared experience about poor customer service and wants this business to "cancel my membership. i don't want to get charge any more" as the author lost $100. marfil07 is overall dissatisfied with Melaleuca and uploaded a picture. The most disappointing about melaleuca cancellation policy at Melaleuca was how i felt entraped and web and , but reviewer liked good products. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Melaleuca.

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Anonymous
Charlottesville, Virginia, United States #1280512

Los products son buenos pero los politicos de la compania son pessima. Son rateros me cae gordo esa compania

Anonymous
Henderson, Nevada, United States #1188223

Google Translate:

Update added by user July 12

After ordering the cancellation note and explain that it is impossible to do on your web site I received this note.

Its Preferred Customer benefits

Dear (a) Maria:

Thanks for being a Melaleuca Preferred Customer since 10/15 / 2015.Me gave gladly talk on the phone *** you.Thanks to customers like you, I and over 2,000 employees Melaleuca we enjoy good jobs.

Sorry to hear that you are considering canceling their Preferred Customer benefits. Melaleuca has over 800,000 Preferred Customers worldwide and more than 500,000 Preferred Customers in North America. It is rare that a customer decides to cancel their Preferred Customer benefits. I know that somehow we have been disappointed to not meet their expectations.

We are very proud to provide wellness products of the highest quality and provide a first class service to our customers. While complete the cancellation process, I would like to ask a minute of your time to tell us why you've made the decision to cancel, as this will help us improve the service to other customers. It is very easy to cancel your Preferred Customer benefits. Simply click on this link: Melaleuca.com/UpdateAccount and receive instructions to continue the simple process.

If you do not have a username and password to enter Melaleuca.com, you are prompted to enter your membership number nu to access your account. Its membership is mere nu...

Update added by user July 12 I receive a coupon sheet Instead of a cancellation That I Requested. No, I do not want a coupon. I do not want any of Melaleuca products.

Original user review posted by July 10 The problem is that it does not work like other companias.No can be canceled and although still charging them know that you want to cancel.*** I never met a company that works that way and that copper even if the customer does not receive the product and has made it known through phone calls and emails that do not wish to receive mas.Me send your link and it is impossible to access your site that does not recognize your registration information can not be accessed form and clear can not send it to the mail, but that if they are paid on time for products that you do not want

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