i trusted a friend and signed up, within 20 minutes of making my first order i called in because i wanted to cancel it, i didn't notice that there was a shipping charge. the customer service agent said that it's too late "the package is already at UPS and it will cost you $10 to return it".
i asked for a tracking number (to see if its even true that UPS got it) she said its not available.
when i asked if she can maybe call the driver that is bringing it to UPS she said she cant, its too late. now to cancel my account i need to check off 20 boxes saying how i acknowledge that i'm losing "all these benefits" then i need to print a form and not only sign I NEED TO GET MY WIFE TO SIGN TOO" THIS IS THE WORST CUSTOMER EXPERIENCE I'VE EVER HAD - AND ALSO THE FIRST BAD REVIEW I HAVE EVER DONE
Product or Service Mentioned: Melaleuca Membership.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Service - customer experience, Dishonesty.