Spoke with Melaleuca customer service several months ago to cancel my Melaleuca account. The representative stated that she will email me a form to sign and fax back to them for cancellation.
That email never came through and I was being charged every month for $53.39. According to customer service they are unable to cancel my backup order without my signature, mean time, they'll keep taking $53.39 out of my account. I am unable to cancel my credit card to which they were taking the funds out because this same card is used to pay for my water & phone lines. I did tried paying my bills earlier leaving nothing in my account, BUT, according to Melaleuca representative, they will keep charging me $53.39, even if I don't use the certificate they provide me to shop at their Melaleuca warehouse.
I informed them that "I DO NOT WANT THE CERTIFICATE!" but representative was adamant that the Certificate is NON-REFUNDABLE and if I don't use it, I'm still being charged for it as my backup order! I'm so upset!
Very disappointed! My heart goes out to the elderly's who are stuck in this rut and are not able to get out of these backup orders because of limited mobility, lack of knowledge, lack of technology (fax machine) to fax a cancellation request etc., Melaleuca has made it difficult to get out of a back-up order AND they REFUSE to refund your money back even if you have a Certificate!
Product or Service Mentioned: Melaleuca Membership.
Reason of review: Melaleuca Certificate.
Monetary Loss: $5339.
Preferred solution: Full refund.
Melaleuca Cons: Customer service, Backup order charge, Canceling membership, How i felt entraped, Commitment to a monthly order.