A company should not require its customers to purchase a product if they choose to discontinue using it. We are trying to cancel our account and they are going to send us an order, even though they have not sent our order out yet, and we do not want the order. We made the mistake of not ordering last month and we received a bunch expensive stuff that we put on our first order.
If you want to change the backup order, you will need to do it on the phone (you can't change it online).
I am amazed at the process they require to cancel the membership. I have wasted over an hour. I have faxed them canceling my account (I challenge anyone to find the fax # on their site for canceling). After which I was informed that fax is not usually one of the methods they allow for canceling.
I have spoken with supervisors who after I made it perfectly clear that I do not want their product anymore; have attempted to tell me how wonderful their product is, and offered to explain the benefits.
From what I can see this company works very hard to prevent people from canceling memberships. If you read online you will hear of people who were not allowed to cancel for 4 months, faxes that were supposedly never received, and letters that were never received, the price is double what you can get elsewhere. The list goes on and on.
If you are still considering this company, I would suggest a great deal of caution, and possibly a trip to your local psychiatrist.
Location: Richardson, Texas
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