Oh so not happy!!! I signed up to check out their products and got one of the big packs.
Included in this big pack was a certificate for a security system. I left it on the table and forgot all about it. Well I went to New York for a very brief trip. When I was about to enter the Holland tunnel I get a call from a guy about this security.
I tell him "look I'm on vacation I will be back home in the next few days and to call me back then and we will discuss it" Never received a call back. Then seen the paper and thought ok let's check this out. He put me down as "Moved" Should have been my first sign, but I inquired anyways. Sounded good so ya lets do this why not since the lady made it sound like it was state of the art equipment and very expensive.
When I got the equipment I was so disappointed to say the least. It was more out of date than the equipment already installed on the wall that's been there for 2+ years ago. Once I followed the instructions to install it, it never detected any motions. I set the alarm for 3 days and never had to turn it off.
It never went off or spoke when any doors opened, never noticed me or my 100 lb dog for 3 DAYS. Sad. Plus I wasn't so sure I wanted to get locked into a 5 year contract with lame equipment. I started to investigate with other companies and no one has a contract, they are all month to month.
If something was to happen with your fiances your not shut off and still owe, your just shut off till you pay. When I called to cancel and return the product the guy argued with me. That was a big no no for me. If I want to cancel what is the big deal?
If this is the kind of service I get just calling to get rid of this ridiculous system what would make me think service would have been any better once the contract kicked in? I was still in the buyers remorse time frame and boy was I feeling remorseful. So I finally got to the lady who originally signed me up and got the address to return the system. It costed me $19.90 to send it.
Then a short time later I got a notice from the post office I had a package waiting on me and that I needed to pay $19.90 to pick it up. I go and it is that dreaded system and it was labeled as "No such address" She gave me the wrong address to return it. So I called back and was like why did you give me the wrong address? She stated "I'm not sure what the miscommunication is as to why you got the wrong address, I know where we are" REALLY?
So I just made up this random address? You gave me this address lady and now it is going to cost me $19.90 to pick it up and $19.90 to send it back AGAIN. You gonna help with any of this cost due to your mistake? "No we don't it is your responsibility" So folks now it has costed me $10.
to ship it to me and $57.90 to get it back to them. RIP OFF!!! Do not recommend their security system to ANYONE!!! Plus with all the other companies out there that don't lock you into a 5 year contract.
This company is not any more advanced than other companies. Plus I found them to be more expensive. Hard to cancel. Now not only did I have this difficult issue with them, they went ahead and deducted the monthly service fee from my checking account.
I inquired about getting my money back and she said "once we get our very expensive equipment back we will refund it. Well they did get their package and I still have not got my money back from them.
Will just have to fight it with my bank. Plus call the BBB on them if need be.
Review about: Melaleuca Security System.
Reason of review: Bad quality.