I joined Melaluca after a friend talked to me about them.
In Janurary my credit card was stolen and I was dealing with issues regarding fraud on my bank account. I contacted Melaluca to explain the situation, using this link to put my benefits on hold for a month. This is the link that was given to me by customer service, as due to family issues, my package is in a box in a storage room. I filled out this link and submitted it thinking I was okay.
Turns out I was not.
They sent me a convince certificate and charged me for the order.
I called them and spoke with them with my rep on the line. They explained to me that I could use the certificate to pay for next months order. I was happy with that.
I went in to place next months order with the intent on using my certificate to cover that order. The explination I got was inncorrect. I could order EXTRA product with that order.
Again, I was not happy, but I delt with it and placed an order for some extra product.
Well my order comes and its not correct.
At this point, I want to suspend my benefits so I can take a couple months away to see if I really even want to continue to use them. So again, I follow the directions on the website.
And my benefits have not canceled.
I have been on the phone with the bank this morning. As far as they are concerned, this is fraud as I have followed the directions of the customer service person and the website to cancel and it has not been cancled.
Monetary Loss: $65.