We have been Melaleuca customers for years and we love the products: We are never without melagel or original shampoo - but we do not sell it or sign people up under us, we are(were) loyal customers. We like the products and made the financial commitment to purchase a total of $130/month of Melaleuca product that is required (for the 35minimum points purchase) to maintain preferred customer status.
We too had an automatic withdrawal from our bank account, even though the default method of payment is a credit card. There is no way for us to remove the bank account automatic withdrawal option in the "My Account Payment Options", as it isn't even listed as a method of payment. I assume this means it needs to be accessed and removed by customer service. We too had a back up order sent, even though we had already placed our monthly order in October 2014.
There has been no apology, all the customer service people are very faithful about not going "off-script", and the buck continues to get passed. We have been working on this issue since November 5th without resolution. We too placed an order this month to avoid another back up order mix-up. So, for over 3 weeks we have had more than $120 stolen from us, with no recourse.
If it had been a credit card it would be easier to dispute, but apparently banks are a little more restrained when their clients are robbed. I too will be requesting our bank to stop Melaleuca Corp from any further theft. We too are cancelling our Preferred Customer Benefits; Melaleuca has destroyed our Customer Loyalty because: 1)they caused unnecessary financial strain 2)they refuse to acknowledge their error 3)they have not given our money back 4)we have to call long distance from Canada (no toll free numbers for problem resolution) 5)they are placing a 50% return hold on the money owed to us...
Essentially, throughout this process, Melaleuca has made it clear to us that they do not care about their customers and conflict resolution does not exist. So, I would advise if you are a Melaleuca customer, do not give authorization for automatic withdrawals from your bank account - give credit card info instead, so you can avoid this from happening to you.
Product or Service Mentioned: Melaleuca Customer Care.
Reason of review: Unauthorized Withdrawal of Funds from Bank Account.
Monetary Loss: $120.
Preferred solution: Full refund.
Melaleuca Pros: Products.
Melaleuca Cons: Unauthorized bank charge, Unauthorized back up order shipped, Refusing to admit their error, Difficulty getting refund, Lack of customer service, Minimum monthly payments, Shipping charges.