I emailed Melaleuca to cancel my membership. I received a response two days later advising me that I need to call them to cancel. I called to cancel and was advised that I need to complete and sign a form to cancel.
I completed, signed and emailed the form back to them same day. Then I received a phone call stating that they could not process the form because they were unsure that it was my signature. So I called in and asked to speak with a supervisor. I explained to them that it was not this difficult to sign-up and that I expect that the process to cancel my membership would be just as seamless as the process to begin a membership.
The supervisor then tells me that because I signed the form that I received electronically with an electronic signature that it could not be used. They need to verify my actual signature with a pen. Unheard of, I have signed for bank loans and other far more substantial items with an electronic signature. In fact, it is the preferred method for my bank when signing for signature, auto and other loans. And yet, this company in the middle of Idaho who wants me to commit to buying $70 in products can't accept an electronic signature.
The mere facts that I emailed, called and then completed the form, in my opinion is the perfect trifecta that I am who I say I am and I want to cancel this membership. But they insist on making it difficult so that they can continue to bill me for a back up pack every month.
Product or Service Mentioned: Melaleuca Membership.
Reason of review: Cancellation Process.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.
Melaleuca Cons: Complete experiance, Cancellation process.