I am making attempts now to close my Melaleuca account, they make it so difficult. I sent a letter to the company, as requested, and today I received a phone call stating that everything was in order, however I had forgotten to add my written signature.
Now mind you it had all of my information, my account number, name, address, reasons for wanting to close my account, etc. Now she has not only written but also verbal consent to close my account, etc. I also sent off another written notice today, that I made copies of, with my written signature along with everything else required. I also made sure I sent an email to their corporate office(s) stating my action(s)/intention(s).
This company makes it so difficult to close down your account(s) once you get set up that I would NOT recommend it. I hate the auto ships. They make you set up auto ships that are deducted from your credit cards and/or checking accounts and it has to be a min of points, which retails for about $65 a month (give or take) not including shipping/taxes. Their products are not bad, actually some of them are good, but they are not comparable in pricing to products of the retail markets.
Also she stated once again if they do not received my written signature by the 25th, that I will still be charged for my auto ship for the month of August. It seems to me like a "Wellness Company" would not put so much stress on their consumers!
Wish me Luck, as today is the 14th of August it should get there long before the 25th, seeing as my first letter was sent on the 9th and they called on the 14th, to inform me I need to send another notice.