Not resolved

I was told from the start it was easy to cancel, I was lied to. I have canceled my account 4 times in the last 2 months and still back up orders are coming in that i am not even ordering.

It is only a back up if the orders i requested are not there. Not if i am not ordering anything

Product or Service Mentioned: Melaleuca Membership.

Reason of review: Return, Exchange or Cancellation Policy.

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I have been with Melaleuca on and off for years. Never had any problem with canceling.

There is a specific procedure to cancel. I will be going back to them. I do not use the back up order because the products are concentrated.

I order my products based on my monthly needs. Very easy to do if you spend a few minutes on your order.


The agreement clearly states that the back-up order runs when you forget to place your monthly order, so for each month you dont place an order, it will send. Now about canceling and still getting an order, that isnt fair and hopefully customer service is able to assist you. Good luck

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