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Melaleuca review in Sacramento, California: Misleading company

1.0
Details
I made a one time purchase and company kept my bank account information on file and took out of my checking a total 1300.00 dollars which I have tried to get my money back and they just keep making excuses , and now they want to charge me 10 for each time they remind me that I have a credit with them . this company is a scandal . do not trust them.
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1 comment
Anonymous
#1760024

This is sad to hear. The person who enrolled you in the program should have thoroughly explained the backup order and monthly ordering agreement when you signed up.

Review
#1546666 Review #1546666 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Cons
  • I hatted it
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
  • dishonest business dealings

Short Review on October 17, 2016

The shipping and monthly minimum is ridiculous. We were spending money just to meet the minimum. Saving money? It's false. It's purely false. Too bad that we weren't warned about the shipping when we originally signed up. Such a waste of money.
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Review
#938139 Review #938139 is a subjective opinion of poster.
5.0
Details
I enrolled in melaluca because I just wanted to purchase the melaluca tea tree oil. However, money was withdraw from my account and did not received any products for two months. later I get a call and was told I owe money for products never received. I cancel the...
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2 comments
Anonymous
#1138618

If you call the company and let them know what happened they will help you. If you never got an order they will try and make sure you get the products if they were paid for.

They have really great customer service and want to help if you give them that chance. I'd recommend it because the melaleuca oil and the products from them are really good :) I personally really like them and I know they will try to do right by you.

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Review
#819602 Review #819602 is a subjective opinion of poster.
Service
Melaleuca Membership
Pros
  • Customer dervice
Cons
  • That i was not properly informed about how their system works
  • Deceptive misleading miserable
Reason of review
Order processing issue
I recently signed up with Melaleuca & having a heck of a time getting the site up to order. Can a catalog be mailed to me? Strangest experience I have ever had with a company. You would think they would follow up or make sure a new customer was pleased. Have heard zero...
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9 comments
Anonymous
#1150847

I just happened to find this review site by chance. There is a customer service line that you can call to request a catalog, though there should have been a catalog included in your membership kit.

The customer service number is 1.800.282.3000.

I hope the person who helped you get started reaches out to you! - but if they don't for some reason, the customer service line is very helpful.

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Review
#805628 Review #805628 is a subjective opinion of poster.
Reason of review
Poor customer service
3.6
Details
I wrote a negative review on one their products and it is not showing on that product. In fact, I never see a negative review, so you can not trust their reviews because they seem to throw away the negative ones! Their dishwasher detergent does not always get the...
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4 comments
Anonymous
#1113310

you are exactly right about negative reviews. all the product reviews are good, happy ones.

like they were made up. i get that some products are good, but not all of them are 'fantastic' and you can feel results in just a few days.

they should be truthful and help the members with posting all views about products. negative reviews don't turn customers away, hopefully the manufacture will make the product better!

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Review
#781365 Review #781365 is a subjective opinion of poster.
Cons
  • No negative on line reviews
Reason of review
Bad quality
2.9
Details

Update by user Jan 29, 2016

As a note to my review. I got good service from a particular staff member yesterday named Ariseli, and she had me email Manager Bonnie and all got resolved.

As you can see the products are very good and I have been using them for a number of years. My account is...

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Resolved
Review
#779234 Review #779234 is a subjective opinion of poster.
Pros
  • Healthier products
Cons
  • Customer service reps
Reason of review
Like the Products but Customer Service no.
Loss
$53
Preferred solution
Stop calling me as I recieved no product just a certificate for $52.99 for future product. I already reversed my debit, as I called you before you billed me & told Melaeuca Rep to not bill me.
Tags
  • hard time
2.5
Details
Was using their products on and off for years. Called in before they regularly billed my debit card. Told them I am ending the automatic order. Did not listen to me. Billed me and gave me a credit of a little over $50 for future products. Money is "sitting" on account...
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1 comment
Anonymous
#1183518

Exactly was it also happening to me. I am being charge for products I don't want. I called and send signed notes that I don't want their products.

Resolved
Review
#778773 Review #778773 is a subjective opinion of poster.
Pros
  • High quality product
Cons
  • Unauthorized charge
Reason of review
Problems with payment

Mia Sport Tote Review

They show special holiday items in the flyer and they are out. of it
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Review
#742899 Review #742899 is a subjective opinion of poster.
1.0
Details
don't join this company they will force you to order even if you don't they tricked my grandma into signing I tried to return their orders and they make it hard for you to get your money back and cancel. we had returned two boxes and they said they had only one then I...
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1 comment
Anonymous
#1084537

To cancel, all you have to do is sign the cancellation form found on the website and send it in before the 25th of the month. There would not have been back up order if you had done this.

I have found Melaleuca bends over backward to help their customers cancel. It's one reason why they have an A+ rating with the BBB.

Review
#741959 Review #741959 is a subjective opinion of poster.
Service
Melaleuca Membership
Reason of review
Order processing issue
Loss
$200
Preferred solution
complete *** refund not half assed

Contact Melaleuca Customer Service

Website:
Mailing Address:
4609 West 65th South
Idaho Falls, Idaho 83402
United States
Phone:
(800) 522-3172
All Melaleuca Contacts

Melaleuca Products and Services Reviews

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Latest Question

Melaleuca Questions
1.0
Details
It was not until my mother had passed away that I discovered in her diary of the monthly pressure that was put on her to buy and keep up and your obligations and statements like the fact that this will affect your credit things of that nature to a 92-year-old that...
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Review
#738374 Review #738374 is a subjective opinion of poster.
Reason of review
Poor customer service