Maryville, Tennessee
1.7K views
Not resolved
1 comment

My disappointment continues to increase with each contact with Melaleuca. If your company is attempting to provide customers with any form of “customer satisfaction”, I haven't seen it! As I related to you on the phone on 9/2/16, my initial order was late July but not received until August 2016. I requested a reminder to order on the 16th of each month. I never received any reminders.

I visited your website and attempted to put together an order, but it wouldn't allow me to use my credit for watching the videos. This fact, coupled with the fact that I did not receive a reminder led me to assume my first order was to be in September, not August.

Imagine my surprise on September 2, 2016 when I discovered a $66.17 charge on my credit card!

Then begins the long wait for this unwanted shipment to arrive! SIX DAYS LATER ---after calling and being told the shipment couldn't be stopped- UPS delivers. In fact, this package was not even shipped until 9/716!!! There was ample time to stop the shipment, if Melaleuca were actually interested in customer satisfaction! Additionally, my $10.05 spent on return shipping should be reimbursed.

Product or Service Mentioned: Melaleuca Shipping Service.

Reason of review: Problem with delivery.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1210352

I totally agree. I am so frustrated I could scream.

The FAX option wouldn't work, so I tried the e-mail option. That didn't work either. I finally had to send my cancellation form certified mail to insure it was received. Even that didn't work!!

They continue to send Preferred Member packages.

It's a nightmare trying to work with Melaleuca. I was planning on being a regular customer, but now I don't trust the company and wish to do no more business with them.

Melaleuca Reviews

  1. 82 reviews
  2. 40 reviews
  3. 31 reviews
  4. 21 reviews
  5. 97 reviews
Melaleuca reviews