My disappointment continues to increase with each contact with Melaleuca. If your company is attempting to provide customers with any form of “customer satisfaction”, I haven't seen it! As I related to you on the phone on 9/2/16, my initial order was late July but not received until August 2016. I requested a reminder to order on the 16th of each month. I never received any reminders.
I visited your website and attempted to put together an order, but it wouldn't allow me to use my credit for watching the videos. This fact, coupled with the fact that I did not receive a reminder led me to assume my first order was to be in September, not August.
Imagine my surprise on September 2, 2016 when I discovered a $66.17 charge on my credit card!
Then begins the long wait for this unwanted shipment to arrive! SIX DAYS LATER ---after calling and being told the shipment couldn't be stopped- UPS delivers. In fact, this package was not even shipped until 9/716!!! There was ample time to stop the shipment, if Melaleuca were actually interested in customer satisfaction! Additionally, my $10.05 spent on return shipping should be reimbursed.
Product or Service Mentioned: Melaleuca Shipping Service.
Reason of review: Problem with delivery.