$30.3K CLAIMED LOSSES
740 TOTAL REVIEWS
1.2M PAGE VIEWS
4 ISSUES RESOLVED
I have been a Melaleuca customer for 10 years completely committed on the cleaning products, they are absolutely the most effective that I have ever used. Our 2 children have never missed a single day of school due to sickness, neither has had a cavity, and recieve...
Melaleuca Customer Care
I've recently read a string which I believe to be misinformed consumers.... I have been a Melaleuca customer (not a sales agent) for more than 6 years now. I can honestly say that my family is one of the healthiest in our neighborhood ( my daughter was one of two...
Melaleuca Customer Care
I tried to cancel my account after using their vitamins for over 2 years. After not finding a way on their site I called customer service. I was told they needed me to mail in my signature to cancel the account. I asked what would happen if I stopped ordering every...
Melaleuca: totally unprofessional, not informed customer with correct data.
Melaleuca Company was totally unprofessional when solicited to help solve a customer request. Over the phone they did not even try to accommodate customer's request. When requested to speak with a manager, the client was refused first and only after insisting was transferred to another person, same lack of professionalism and willingness to help. By the third person in command line, the story become exhausted and no acceptable resolution offered. None of all these 3 company representants gave all, complete, accurate and useful information at the time of the conversation. A next call placed by the customer 24 hours later revealed the latter part of the information not mentioned yesterday. The company did not even tried to collaborate in a professional manner. A total refuse was all they could do. Customer service representative transfered the customer to an answering machine after failing for the second time in a row to collaborate and offer something to the unfair treated customer.
Melaleuca Company was totally unprofessional when solicited to solve a customer request. Over the phone they did not even try to accommodate customer's request. When requested to speak with a manager, the client was refused first and only after insisting was...
Melaleuca has been a wonderful company to me and many others I've meet. The products are wonderful and the people that I've interacted with have been amazingly positive people. If you are looking for a 'negative' aspect in a business, you can find that very easily. Every business will have bad reports on even the most top rated products. As I've done my personal research for the business, I find that the negative comments are far less then the positives. It sounds like many people have been approached and pushed by the wrong people. I can understand how this would put a bad taste in one's mouth. You'll find these people in any business and walk of life. I hope that people are not just researching looking only for the 'negative' side of Melaleuca or any other business. I'm not here to change your mind. Just trying to put a positive aspect in some of your thoughts. Good Luck! Enjoy the world.
Part 2 of They wont let you cancel once you joined and still try to charge!! | Melaleuca review from Las Cruces, New Mexico
I wrote a review back in May about Melalueca it was titled They wont let you cancel once you joined and still try to charge!! I was pretty heated about the whole ordeal. Since then I have gotten Some people post comments that were way out of line, Saying if you were more calm and understanding about it they would have helped you! In my defense I was very patient with everyone, i understood the sistuation. yes i was at some fault for dealing with my 2 and 1 year old at the time of the 10 min. phone recording once you joined about cancellation and the process i even told her just call back in 10 min! and yes i was at fault for giving in and joining when i really didn't want to. But, I didn't want to owe money in the first place so why be mean to people who were trying to help resolve the whole issue? i did get some very rude people they would call until 11 at night saying that if i didn't pay it, it was going on my credit report. Some of the people i talked to were very kind! Others not so much I joined on the 12th of March. I repeatedly talk to my sponor via instant message and e-mail and even phone. when i told her i wanted to cancel on the 20th which was 8 days later she never once said by the 25th. I had actually called the company itself to cancel. Like i said i called everytime after I faxed the letter to make sure they got it on the 24th almost 7 times. I have heard people saying that oh they did you a favor by letting you fax it. but obviously it didn't do me any good because 6 hours later and 10 dollars out the letters never got there. I also mailed about 3 letters! not even days apart from each other. The only one they got was the registered one I sent and paid 5 dollars to send it! So yes there was a few really kind service people and i told them they were for trying to help! But the harrasing phone calls and a 18 dollar debt collection later I think was over the limit. More power to you if you love the Company or been with them for years! i am not saying everyone who work with them are bad just they do have some very rude people who have no respect for honest mistakes.So before you respond about how i didn't take the time to be nice or i should have thanked people for trying to help, know the situation. and everyone has different experiences and that is what this site is for to list the good and the Bad and mine was one of the bad. You want to respond being rude go ahead! because if you want to help delete it from my credit report i still have all the paper work and who i talked to filed in my office.I even have smilies written by the people who were nice and tried to help i have written the names of representatives that called at like i said 11 at night using threats about my credit report trying to get me to pay it. So if you want to look at me file go ahead. But don't respond saying it was my fault when all you heard was just the events i went through with the situation! I actually spent more trying to cancel than what they charged on my credit report. I am not some Irrate Crazy lunatic who just wants to down a company. wrote my experience and how it happen. If you want to stick up for the company thats okay but let people write the good or bad reviews without the whole "justice legue ordeal."it is our right to write our experiences and there is a bad side to every company!
"Comment" | Melaleuca review from Newton, Massachusetts
Michelle, who started this discussion, anyone can put anything, whether it be true or false, on the internet just like you did. The best way to research any company is to pick up YOUR telephone and call the Better Business Bureau, the Chamber of Commerce and the State Attorney General's Office. If I had paid attention only to what I found on the internet, I would not be making the money I am making now. My spouse, who is law enforcement, did research, called the BBB and told me to call my friend back. The rest is history. Glad I didn't rely on the internet.
Went through the presentation, everythig seemed ok. My rep called me immediately after and I signed up. Then she hit me with I have to place an oreder before 8/08 or my back up order will be shipped. "What back-up" order. I then realized this is *** and...
I got a call from a neighbor who got me over to her house on a false pretense (to help with a block party) and then sat there and pressured me for OVER an hour to buy Melaleuca products AND to work for her since then she'd get a percentage of my sales. She was the...
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