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DO NOT JOIN THIS COMPANY - SERVICE IS A NIGHTMARE MELALEUCA Is like joining a bad nightmare that you can't wake up from. I joined Melaleuca and was a customer of theirs for 6 months. During this time, I only bought vitamins from them. At one point, I was a week late in...
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39 comments
Anonymous
#150432

From reading your complaint, I don't see where you have any real grounds to even complain... The company did exactly what YOU instructed them to do! The membership forms are very easy to understand and are very user friendly. There is clearly a place on the form, where you can choose your back-up order, or you can allow the company to send you a selection of various products. If you wanted just the vitamins, this is where you would tell them that. Otherwise, you accept the companies selection of various items.

Since this choice was not made by you, then by default, you will get the selection that is sent by the company. You can change this option at any time. However, because you had already authorized the selection order, this is what you were shipped. YES, they will give you a full refund for items returned (used or not). But why should they also have to reimburse you for shipping? You agreed to this choice before they sent it to you. They did the job that you asked them to do. The fact that you didn't want that selection of products is a moot point. You got what you asked for, and they shipped it to you!

You need to own up to your own mistakes and not try to hold Melaleuca or others responsible for your obvious oversight on the membership form. This is an extremely ethical and good company with incredible products that are unmatched in the marketplace. If you had not been so narrow minded and tried out that product selection that you received, you would have found that there is so much more to Melaleuca than just there incredible multi-vitamin products. Sorry, but you were the one who was in the wrong here!

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Review
#158448 Review #158448 is a subjective opinion of poster.
Product
Melaleuca Vitamins
Don't get me wrong - I LOVE many of the Melaluca products -not all. I had to cancel my membership because I just couldn't keep up with the mandatory monthly purchase of whatever number of points it was approx $ value $75+tx CAD. I would ask my family and...
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22 comments
Anonymous
#208883

I use to order products from Mela, I love thre products, but hate to have to order 35 points per month. I usually get an over stock of one item, or the other.

Love all there products, but can only afford a few items.

After cancelling it is hard to live without them. Seems I am stuck between a rock and a hard way to go.

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Review
#156087 Review #156087 is a subjective opinion of poster.
Service
Melaleuca Membership
I'm never surprised at the people that signup for a MLM and fail. The reason being is their own FEAR of being successful, but it takes work to build a business verus trading your hours for dollars. Stop, crying and work the business and it may take a couple of...
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8 comments
Anonymous
#489463

I was a member for 9 years. I faxed in my letter and never had a problem with the company charging my card again.

Guess they fixed the problem. Good luck to those that make MLM a business.

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Review
#155915 Review #155915 is a subjective opinion of poster.

Melaleuca review in Seattle, Washington: Financial Health and Physical Health

Made me Healthier/Wealthier every year! Over 16 years of shopping for better, safer "chemical free" products, and reasonably priced via online couldn't ask for better convenience. The best customer service anywhere! I love the RESIDUAL INCOME I've received for over 16 years to date. Thank You, Melaleuca! I love to be able to walk my talk of being GREEN since everyone talks about it and yet the products in their homes contains harsh chemicals that can harm their families and the environment. How do you respond to such! If you're truly the honest from the heart kind of person and not the purposefully damaging type of personality, you would benefit yourself with Melaleuca products.
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3 comments
Anonymous
#64015

Dear What Ever!

I totally agree with Written by What Ever! Did you see and hear a complete either New Horizons presentation or the new Delivering Wellness presentation?

Melaleuca is such a very simple and totally make sense concept (IF YOU REALLY GET THE CONCEPT). We are simply switching store, and by the way, you signed the agreement form, Melaleuca will not charge your account without your consent through your signature. I'm sorry that you don't even know that you're doing yourself a disservice by not giving Melaleuca a chance. It can bless you too.

It's been a huge blessing to me and my family.

My son's asthma and hypertention is completely gone. I was diagnosed with Lupus and Fibromyalgia late 1990s and ever since I switch to Melaleuca Store, I am completely drug-free, full of energy, and never have any single cold or flu!

Anonymous
#61582

I can appreciate how you feel It's too bad that you never understood the Preferred Customer Program you signed. The company never charge customers account without their consent!

You might want to review your agreement that you signed when you became a customer!

Unfortunately, our own ignorance can cause unnecessary heartache. Don't bad mouth a SUPERIOR company because of such.

Anonymous
#61513

This was one of the worst things i could have bought! They kept my checking account number on file and placed orders for me....with out my consent!

They didnt want to get me back my money nor take the *** back! I didnt think it made a difference.

Been 5 years and i still got some of that *** left! Pnc wont refund my money either..needless to say i dont bank there and i'm not buying that *** again!

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Review
#150938 Review #150938 is a subjective opinion of poster.

Melaleuca review in Groveland, Massachusetts: Response to Skin Therapy

Melaleuca is like a BJ's for Sam's Club - it is really for members only. We all understand that we can't shop at those establishments without becoming a member. It is not a hard concept to get! The beauty of Melaleuca is that you can become a member, try the products (plus receive $20 in bonus products). If for any reason you do not like the products, you can cancel in writing before the 25th of the next month and the company will reimburse your money (as long as you cancel within the first 60 days). There is nothing to lose. It is great because they have a 95% reorder percentage. If the products were bad, there wouldn't be people who have been customers for over 15 years.
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3 comments
Anonymous
#146579

The membership fee is only paid once, not annually. @ Response to Skin Therapy- It's not $20 in free products, it's $20 a month for 5 months, totalling $100 in free product for new members.

Anonymous
#90774

Well, there is a yearly membership fee. However, you can buy just the Renew lotion when you need it and not be on a monthly purchase plan.

The monthly purchase is for when you are a preferred member. The advantage to that is you will be able to buy that lotion at a discounted rate.

If you are not enrolled to be a "preferred member" you can still buy Renew however, it will be at a higher price tag. On the other hand, if that is all you are interested in, then its worth it without the added additional purchases.

Anonymous
#89219

All I want is the Renew lotion. My daughter has excema and I joined Melaleuca for about a month and did not have a pleasant experience. Is there anyway that I can order the lotion, and not have to be put on a monthly purchase?

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Review
#148055 Review #148055 is a subjective opinion of poster.

Melaleuca review in Groveland, Massachusetts: Response to Jill

Every successful company has had incidences of bad customer service. The fact that you were a customer for so long indicates that the company was doing something right. Why you had difficulty in canceling, I don't know. But to think that you were satisfied for so long and then the bad mouth of the company is really not good. That is like you had a great friendship for so long, something happened, then your friend plastered you name and reputation over the internet. There needs to be balance. It is never good to do things in anger - we say things and do things that we later regret!
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1 comment
Anonymous
#130309

Everyone that responds to these compliants is obviously a marketer or company employee.

Review
#148054 Review #148054 is a subjective opinion of poster.
Ya know, all I wanted to do was order some of this lotion, but I had such hard time even trying to get some. I tried to open an online account, but these people took me through so much bull, I called the 1-800 number, and they said it would be a couple of weeks...
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17 comments
Anonymous
#406501

Your best bet is become a Rep yourself and order the product directly from the company. If you're anything like me, everything from Dishwasher detergent to laundry detergent to regular household cleaners bothers my skin and sometimes affects my breathing.

Instead of using Sulfates, Chlorides and Phosphates as surfactants, Melaleuca uses tea tree and citrus oils and other natural ingredients in extremely effective combinations that's safer for your skin, safer for the environment and safer for your family and just as importantly it DOES THE JOB. The best part is that since it's all super concentrated, you'll save money in the long run by switching stores.

You could always simply Google "Melaleuca Renew" to find that one product, but you'll end up paying twice as much as ordering direct.

If you can't find someone locally, email me at Juan At YourGreenChance Dot Com (trying to keep the spam bots away) and I'll go over the whole thing with you online. (We can do a screen sharing session, where you can see my screen and go along with the presentation).

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Review
#146545 Review #146545 is a subjective opinion of poster.
I am a customer of Melaleuca. I have no upline, no downline, etc...I am just a customer. The products, taken and used as directed, are the best I have ever used and they save me money. I care about the health of my family and the environment. And I need to save...
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15 comments
Anonymous
#441056

I've now used melaleuca for two months, referred melaleuca for two months and I just made a $500 bonus plus my residual income and my house has never been cleaner. Sorry you had such a poor experience but you are definitely not the majority considering that they did over 1 billion in sales and they have a 95% monthly customer return. I think your situation is not the majority.

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Review
#146500 Review #146500 is a subjective opinion of poster.
I too opened a home business selling Melaleuca products. I was praised to high heaven by my uplines, told what potential I had.....the usual. I invested in office supplies, printer, headphones for phone and computer, files, storage boxes, etc. I had a successful first...
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22 comments
Anonymous
#234300

This is absurd! It's obvious that you're not entrepreneurs.

Any business owner knows that to build a business takes a little bit of money and a lot of hard work. The rewards aren't immediate but are great when the effort is there.

Go work for a BOSS if you're not willing to put in the effort. No one ever said success was easy!

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#146221 Review #146221 is a subjective opinion of poster.
THIS IS JUST NOT MY YEAR - 2nd Ripped Off Complaint (What is this world coming to?) I woke up this morning and pulled up my husbands checking account to find a pending transaction of $63.24 from Melaleuca. I have been a member of Melaleuca for 5 years now with a small...
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9 comments
Anonymous
#459462

It is technically against policy to pay for an order for someone else. That's what you get for violating the policy in the first place.

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Review
#146155 Review #146155 is a subjective opinion of poster.