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When I called Melaleuca's corporate Headquarters I was told that I can only cancel online. When I asked to speak to a supervisor I was curtly told that a supervisor would say the same thing. I have attempted to find an option to quit on their website but have not...
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15 comments
Anonymous
#697535

Total scam. Just try to quit.

We had to actually cancel our credit card to rid ourselves of these thieves. Avoid at all costs!!!!

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Review
#232503 Review #232503 is a subjective opinion of poster.
Service
Melaleuca Membership

11 Years @ Melaleuca

I have been shopping at Melaleuca for 11 years. So needless to say we like the products. Do we like them all? No, but that is why there are different flavors and scents. If you are making your own soap you will probably find something wrong with the products such as "Why does it have a color added!" But if you want a much safer alternative and want to quit supporting Proctor and Gamble and Walmart, this is an easy switch. The cheapest products ever, no, competitively priced, yes. Toothpaste is less than $4 for a polish, cleaners are $1 a bottle, vitamins 0.67 cents a day, so fair, but much higher quality and safety to have around the house. You can join today and quit tomorrow. The complaints about not being able to quit are ridiculous. The "unauthorized charges" were for the Back-up order. Just know that you will be selecting a back-up order when you set up your account. You don't pre-pay for it, you select what product you want if you forget to order, vitamins are packaged in a one month supply so those are a great option to have on your back-up order. If the process was not explained to you in the beginning, shame on your friend who referred you.
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1 comment
Anonymous
#272810

Agreed.

Just read before you sign ANYTHING.

You'll never get suprised if you have read what you are agreeing to.

If you don't like the agreement, then don't sign.

If you sign and change your mind. Cancel.

It tells you how to do it on your agreement. Read it.

The products can sve money. But you have to use them to see how great they are.

Review
#231740 Review #231740 is a subjective opinion of poster.
Product
Melaleuca Vitamins
i called to cancel membership. was told to go to my options on website. there is no such thing. I do not have a fax machine. did not place orders for two months and received a back up order. I have no choice but to go to my bank and not allow any meleleuca orders to...
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32 comments
Anonymous
#412570

Given the high number of Melaleuca victims out there and the fact that this company continues to operate globally with apparent impunity, clearly means they are very smart and extremely well versed in ignoring basic consumer rights. The "smart" bit is that every customer signs off on a contract agreement which has more fine print than most real estate contracts.

In our case, the Melaleuca sales rep completely avoided the strict terms of the agreement contract, actively discouraged us from reading that agreement and completely misrepresented the "back-up order" issue. In the same way the "Membership Pack" was only provided after we were pressured intio signing.

All these guys seem to care about is signing you up on the spot to a monthly commitment, which in some cases is sufficient to pay off a new car, when all you thought you were doing is buying something to clean your toilet. If you want choice in what you buy and use around your home and you wish to retain the right to control your own credit card or bank account, then I recommend you do NOT sign up with Melaleuca.

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Review
#231592 Review #231592 is a subjective opinion of poster.
Service
Melaleuca Membership
Melaleuca charges you $50 a month to shop on their website and to ONLY purchase their products that they claim are cheaper and safer for you. Huge Lie! All of their products may seem cheaper, but they're not. The portion sizes are small, and they cover that up with...
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23 comments
Anonymous
#367329

I want to cancel my account

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Review
#231324 Review #231324 is a subjective opinion of poster.
Why do people make such a big deal about something so simple? To cancel Melaleuca, all one has to do is either call the company 800-282-3000 to find out how to access a cancellation form, or download the cancellation form from your own login access (Frequently Asked...
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23 comments
Anonymous
#977762

I just cancelled my account and it was fairly simple. Log into your account and go to My Account > Cancel Preferred Customer Benefits.

It then sends you an e-mail with a link to a mini questionnaire and a series of check boxes making sure that you really want to cancel your membership. This seems like overkill, but it only took a couple seconds. After that, it gives you a pre-filled cancellation form. All you have to do is sign it and turn it in.

"But wait!" you say, "Won't that take a few days to mail?" Introducing the power of e-mail!

I simply saved the form as a pdf (this is a normal printing option for those who don't know), signed it on my computer using Adobe Reader, saved it, and e-mailed it to the address provided. Total time: 10 minutes, mostly because I had to search my inbox for the e-mail.

According to the fine print, it only takes 24 hours to process the request after it has been received. As long as it is received by midnight of the last day of the month, the cancellation should be in effect for that month.

None of this 25th of the month business. I hope this walk-through proves to be useful to someone.

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Review
#230972 Review #230972 is a subjective opinion of poster.
Service
Melaleuca Membership
Ok, For all of you Melaleuca haters...Everything is Not for Everyone! Just because you were not happy for whatever reason,doesn't give you the right to slander this company! If you like it..you like it..if you don't you don't!!! Half the time you can't...
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9 comments
Anonymous
#1191919

To the OP:

Slander is spoken, libel is written. Truth is an absolute defense against charges of slander and/or libel.

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Review
#230442 Review #230442 is a subjective opinion of poster.
I love melaleuca products, but their on line and return system is the worst. Instead of given you an option for credit, they hold your money. and charge you again for a new order, then thy hold your monies. They make you wait 10 days or longer to send you a refund ...
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5 comments
Anonymous
#298854

I've been a customer for over a year and never have a problem getting my orders, they usually arrive in 4 or 5 days. My account is set up to use my credit/debit card every month, so I'm not sure what you are talking about...

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Review
#230053 Review #230053 is a subjective opinion of poster.
Service
Melaleuca Shipping Service
Loss
$200
Every complaint I have read on this site about melaleuca has been responded to by either melaleuca customers or reps. More often than not I have noticed a reply that is something to the effect of the complainer being an amway rep... Well lets look at that... An amway...
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18 comments
Anonymous
#1775731

Don't knock it 'til you try it.

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Review
#229851 Review #229851 is a subjective opinion of poster.
Service
Melaleuca Membership
I am a mother of four and a special education teacher. One of the primary conditions I encounter with my students is Attention Deficit Disorder (ADD) or Attention Deficit Hyperactivity Disorder (ADHD). I've always heard the best way to treat ADD/ADHD was with...
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4 comments
Anonymous
#281047

Thanks for posting this. My nephew had been diagnosed with ADHD and the prescribed medication didn't work for him either.

He is going to have to repeat kindergarten.

I'll pass this info along to his mom...maybe it will help. Thanks again!

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Review
#228995 Review #228995 is a subjective opinion of poster.
I signed up with Melaleuca and loved the products, but decided due to a recent divorce couldn't continue as a customer, at least not for now. The problem was that there was an order in the mail on the way to my home, and I needed to cancel my account, so I called...
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6 comments
Anonymous
#279213

@ yuyu,

As far as the people who like the products defending them because they get commision is not entirely factual. The statistics show that 60% of all people who use and reorder Melaluca products are strictly consumers and not doing as a business.

basically they do not get paid. They just love the products.

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Review
#228811 Review #228811 is a subjective opinion of poster.
Service
Melaleuca Shipping Service