New Reviewer

Melaleuca- refuses to refund money

Melaleuca will rip you off sooner or later. They refuse to give refunds even after they told you the refund will be issued. You wait and all you get is a letter stating you have a credit on your account and you can use it towards products. They gave me the run around for a year and than finnally said they used up my credit on sending out letters to me stating I have a credit. Unbelievable! Oh and they will tell you it's your fault, and their is nothing they can do. worst company to be involved with ever.
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I have shopped with them for 15 years and have been totally satisfied!! I had one order in those years that leaked. They REPLACED EVERYTHING AT NO COST TO ME!


Don't sign a contract with Melaluca, we did 7 years ago and got monthly certificates to use toward purchases, but we have not used in about 4 years, last order placed asked about cancelling and was told would loose outstanding certificates. But they charge you a renewal fee automatically every year without notifying you that it is time to renew and because you allow them to do this they can continue to charge you $50 per month for certicates until you finally put through 20 requests, by phone, email, and fax to have account cancelled. Then refunds are denied on outstanding certificates because you allowed them to renew you even though they didn't let you know it was time to renew


I dont think you've given the whole story and deem this complaint to be illegitimate. When you say what actually happened, then I may believe you.


:cry :? :upset :eek :roll :) 8) :p :sigh :x melaluca is a company that will try to tell u to find more ppl and more like a pyramid network so the ppl above you gets richer not u


Credit on Account is never taken away unless you cancel the account. The only time they send out letters is for a refund via check if you do not cash it - the amount is refunded once you do call in it redeem it. Sounds like there is something missing.


I've been a customer of Melaleuca for 7 years ... never had a problem with credits, returns, customer service ...


I think it's a great company ... sure don't understand why you had a problem.

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#113056 Review #113056 is a subjective opinion of poster.
Sacramento, California
New Reviewer

The MOM Team - I don't recommend it.

Let me just say that I started off very optimistic about this program. I was told I could get to the point where I didn't have to work a full time job any more and blah blah blah. My "mentor" said that I had her full support. In the end, my mentor told me...
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10 years ago I was on The MOM team, had a mentor like you, etc. The products are great.

There are various "teams" out there. Or you could just be yourself and sign up people. I cancelled my account probably about 7 years ago due to financial issues. I have just signed back up under a friend of mine who has been just a customer for the last 13 years.

We are going to talk to friends and family and see if we can get some people signed up under us.

BECAUSE it's about the products. Don't give Melaleuca a bad name because of some people who don't even work FOR the company.

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#111968 Review #111968 is a subjective opinion of poster.
Dallas, Texas

The MOM Team - Melaleuca

At first this sounded okay to me. It seemed doable. But I then was completely mistaken. I ended up getting a "mentor" who seemed to be more interested in finding people who have money then helping people MAKE money. We had people inquire about the company who...
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1 comment

I am terrible sorry to hear that you had this experience, but please don't blame Melaleuca for this person's actions. Did you contact Melaleuca to report this behaviour?

If not, you should have. Melaleuca is a very ethical company, they do not want this kind of activity.

I am on a different team than the MOM Team, but have not heard good things about them from others.

Again, I am sorry you had such a bad experience. There are so many people who are making money and getting the support they need to succeed with the Melaleuca teams.

#111603 Review #111603 is a subjective opinion of poster.
Dallas, Texas


Never base your success on anyone. Any home based business requires effort that we put forth. I agree from your description the mentor was very rude. Do not let that stop you, it's not the company that failed you it, was an individual. Remember we get our blessings, but they are sabotaged when we count on people. I have joined Melaleuca, but my mentor is not the one in charge of my success. I AM IN CHARGE. Nobody should ever want our success than we do. You should have went around that stumbling-block. Don't give up..Try again
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:) I have been with Melaleuca off and on for 3 years. I have had not one drop of trouble with cancelations or changes. I know of other people who\'ve cancelled and not had any trouble either.


I agree! I am with melaleuca too. But I do have all the help I need and want its a great team.

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#110044 Review #110044 is a subjective opinion of poster.
Breaux Bridge, Louisiana

Melaleuca,products are past use by date

Just signed up on Dec.20,2007.I really liked the lotion I had sampled. I started my membership with intent to use products for primarily my personal and my family use. My first shipment came. Items to be consumed internally, were well past the expiiration date stamped...
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#110015 Review #110015 is a subjective opinion of poster.
Colorado Springs, Colorado
Melaleuca Customer Care