Melaleuca Reviews

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New Reviewer

A business that works

The wellness company is a great place to hang your hat because it allows you to have a business that lasts a lifetime and a true residual income because of their 96% reorder rate. With over 450 products, reasonably priced comparable to what's in the marketplace and the grocery stores, but a much better value for your money, I say it is like a five star rating on Amazon. I have been a customer for 15 years and have created a true residual income working 5 hours a month.
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ID
#1676690 Review #1676690 is a subjective opinion of poster.
Pros
  • I love their products in general
Reason of review
Exactly as described/ advertised
New Reviewer

They make it so hard to cancel

Don’t sign up!!!!! I’ve bern trying to cancel for months
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1 comment
#1760023

My parents just cancelled their service very easily online. They are older and although they have enjoyed everything they tried, they do not like doing subscription and online ordering.

They will combine their order in with my sister's going forward.

They simply clicked the button online, it sent them an email, they followed the step in the email and received confirmation that their preferred service was cancelled. No hassle at all.

ID
#1665747 Review #1665747 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Make it easier to cancel. I kepted trying to call cancel and you kept sending me stuff after I asked you not to then I get bombarded with calls wanting money. I will never go back
New Reviewer

Ordering monthly

I think you should be able to have a two month ordering time table. Sometimes I don't need anything for the month so I still have to put in a large order every month just to use my $20.00 in free product. then I end up having too much just to have to order again the next month. quite a hassle to say the least. Marge from St. Joe
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ID
#1655205 Review #1655205 is a subjective opinion of poster.
Pros
  • Fast delivery
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

Completely up to you...everyone’s experience is different and no ones is wrong

I want to apologize to all the people who have had a bad experience and then I want to apologize for of these tactics some of the Melaleuca supporters are using in this post. I like the products that Melaleuca sells (been a member for a year). What makes me different from a lot of Melaleuca customers is that I too agree that some of the ways they go about presenting are a little shady. But that’s why you have to read stuff for yourself. I believe they should use a little more honesty. I also think it is setup like MLM...but it works for many so what does that matter? It can be a little difficult to cancel. It’s not just a phone call you actually do have to sign a letter (you write it yourself) and scan it in (you can take a pic with your phone). Your enroller cannot do anything to stop you from canceling. They may make you feel bad about canceling and tell you about all the loyalty dollars you are missing out on. But it is still your choice!! You will be able to see that there are 2 main types of comments when it comes to Melaleuca and very very few like mine. Either extremely negative where they say Melaleuca is a scam and the other type are the ones who defend Melaleuca and not admit that some of these things are true or even understand why some of the methods could make people uncomfortable. Neither approach is correct. Melaleuca is not a scam. But it does have flaws any company does. Many of the members get so defensive (and make it look worse than it is). But they get defensive because a company they love so much and has helped them is being so badly reviewed. It’s natural they’d want to share their positive experiences. I just wished they’d go about it the right way. So yes it’s a REAL COMPANY . The products are AMAZING. There are MANY FLAWS (but what company doesn’t have any). If this may work for you give it a try...if it doesn’t thanks for listening anyways and if you know someone it may work for let them know!
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ID
#1645450 Review #1645450 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer
Called two times today to cancel!! Nope, have to take pictures, email, etc!! Can't really say your customer service. YOU ARE NOT
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1 comment
#1735573

Maybe your attitude a something to do with it, I love the company and it’s treating me well, you also probably didn’t understand how it works! You should call back and be nice!

ID
#1618224 Review #1618224 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Melaleuca Customer Care
Pros
  • Are definitely a pyramid scheme
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy

Canelling

cancel policy should be very simple.
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ID
#1567150 Review #1567150 is a subjective opinion of poster.
Location
Ottawa, Ontario
Reason of review
Return, Exchange or Cancellation Policy

Ask questions

I understand the only time you get sent products automatically is if you signed up as preferred customer and didn’t order by certain date. Otherwise you can order what you want when you want
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ID
#1555820 Review #1555820 is a subjective opinion of poster.
New Reviewer

Did not receive package for May.

Should receive May package By Monday or so ,next week?
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ID
#1551374 Review #1551374 is a subjective opinion of poster.
Service
Melaleuca Shipping Service
Reason of review
Order processing issue

Misleading company

I made a one time purchase and company kept my bank account information on file and took out of my checking a total 1300.00 dollars which I have tried to get my money back and they just keep making excuses , and now they want to charge me 10 for each time they remind me that I have a credit with them . this company is a scandal . do not trust them.
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1 comment
#1760024

This is sad to hear. The person who enrolled you in the program should have thoroughly explained the backup order and monthly ordering agreement when you signed up.

ID
#1546666 Review #1546666 is a subjective opinion of poster.
Location
Sacramento, California
Service
Melaleuca Customer Care
Cons
  • I hatted it
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund

Bad sales rep, ugly language

A guy name craige from a foreign land called me and we talked with each other at 3 a.m. in the morning he asked me if I could be on a call with this at the time nice guy from mrlaleuca but the day I went on the call was a mess this guy does not listen and had bad language coming out of his mouth how do you get these kind of people to listen before I knew it he had hung-up on me I know craige heard it. I wanted a meeting to clear the air and for him to say he was sorry craige never got back with me nor the rude guy
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1 comment
#1722757

I’m sorry for your experience. My mom works for Melaleuca and she is very kind and tries her best to always help. Maybe they were having a bad day

ID
#1546579 Review #1546579 is a subjective opinion of poster.
Service
Melaleuca Sales Representative
Reason of review
Poor customer service

A Nightmare In The Making...

I have to agree with you about cancelling. I’m in the process of doing that right now. I’m a bit annoyed with their process which I find as a bad business practice. Most reputable online businesses will provide you with a very easy avenue to cancel. Not these people. Melaleuca does not want you to cancel as evidenced by the many steps you have to take to get the infamous form. The checklist you have to agree to makes it seem like you are going to lose your life for canceling. Also, the fax number for you to send the form has been off. I have 5 different fax attempts which resulted in, ‘no answer’. For a lucrative company that wants your business, having a fax machine turned off is bad business. If I am unsuccessful in getting rid of this company, I have a very good lawyer that is more than willing to help me out.
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ID
#1546443 Review #1546443 is a subjective opinion of poster.
Location
Newark, New Jersey
Reason of review
Return, Exchange or Cancellation Policy

Wish list

I like some of the products but hate the 35 point minimum. My husband and I don’t use as much product as a family with kids at home. I wish there was a way to tailor the purchase to the consumers need vs the company’s 35 point quota. That sucks.
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1 comment
#1696016

I absolutely agree. I really like some of Melaleuca's products--enough to grit my teeth and spend $80 every month on products I don't really need, whether or not I have it to spend, to fulfill my "commitment" to the company.

(I, the consumer, am required to fulfill a "commitment" to a retailer???? Something is wrong with that sentence.) It would not be so unsettling if the price of this "commitment" was $40 or even $50 a month, that I could probably live with. But with shipping, yes, it's about $80 a month. (I'm a postmaster with USPS and I know what the cost of shipping from Idaho to Utah is, and yes, Melaleuca sticks it to you with the cost of shipping.) It's just too darned expensive--and yet the company doesn't care.

They really don't care about making the commitment within the reaches of working class people. This is blatant greed on the part of the company.

This is what burns my butt about them, really. And I've been a customer on and off, under a couple of different people, for 25 years now--I am not just blindly discovering this.

ID
#1543468 Review #1543468 is a subjective opinion of poster.
Service
Melaleuca Loyalty Shopping Dollars Rewards Program
New Reviewer

Melaleuca presenters do not give full disclosure in presentations

I have been to four presentations. They really push the value packs to try and if you don't like something you can return it within 90 days. For a full refund. It is not a refund it is a credit those two words mean two different things. Secondly when you have the value pack you are only allowed to replace two items. There's sometimes 40 to 50 items in a value pack the likelihood you're going to like all of those items are Slim. Granted there are some good products that are being sold through them. However, the thing I do not like is the presentation is not full disclosure of the value packs. I am not a person that just purchases things for frivolously. Yes I'm going to ask for a credit or what was said was refund but apparently it's a credit for the items I don't want or use. I had to spend an hour on the phone with somebody about returning items from a value pack. Buyer beware caveat emptor.. Gia Heller was one of the presenters I saw 3x with no full disclosure regarding returns a value pack.
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ID
#1534649 Review #1534649 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Shady

Extremely hard to cancel your membership. They send you around in circles while emphasizing how great the company is and how rare it is for someone to want to leave. You better have a printer and stamps handy to send in the cancellation form. DO NOT DO IT. Even with Doterra you can cancel pretty easily.
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1 comment
#1696020

Yes, it's dumb that you can't go on-line and just say "I'm done" and move on. You could do that with any other company that I know of.

But not Melaleuca. You are forced to read this long letter about how your membership provides the CEO, Frank Vandersloot (the richest guy in Idaho) with a job.

And then both husband and wife have to sign the dissolution, which might pose a huge problem when both husband and wife did not sign up together in the first place and are in fact not even married and speaking to each other and living in the same geographic location anymore. So much for easy cancellation.

ID
#1526371 Review #1526371 is a subjective opinion of poster.
Service
Melaleuca Membership
Reason of review
Return, Exchange or Cancellation Policy
Look, multi-level marketing started in the 1960's in Grand Rapids, Michigan. I had the chance to "get" in as the 3rd or 4th person to sign up. At that time Amway had only one product, Liquid Organic Cleaner--LOC. The original premise had nothing at all to do with the...
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3 comments
#1693993

And, I am not your good friend

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ID
#1512871 Review #1512871 is a subjective opinion of poster.
Pros
  • Are definitely a pyramid scheme
Cons
  • That they are definitely a pyramid scheme