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Reoccuring shipments and billing once my account was cancelled, | Melaleuca review

Despite sending an email and making a phone call to this company to cancel, they continue to send product I have not asked for and billing me for it. I received a couple of emails asking for me to reconsider my decision to cancel, to which I responded "please cancel the account and do not charge my credit card in the future." Apparently his request was just ignored. I have since asked my credit card company to change my account number and was forced to dispute the past 6 months of billings. This company has been very difficult to deal with in regards to customer service. What was supposed to be easy to cancel has been not! Beware doing business with Melaleuca!
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5 comments
Anonymous
#833670

I am sorry you had this happen. Please know that it is not Melaleuca - the company....it is the person that introduced you to this great company and their wonderful products.

There is always one that gives everything a bad name. You were not given the customer service that those of us that have had our lives changed with Melaleuca products are accustomed to receiving.

The customer service I have received from the people at the home office and the person who introduced me to Melaleuca has been first rate. I wish you the best.

Anonymous
#826482

I know several people who have suspended their memberships without any issues. There is a form that must be completed.

Like any store, companies have policies and procedures.

If you don't follow them, you normally don't get what you want. I am sorry you went through such a hard time.

Anonymous
#826326

Melaleuca's Cancellation Policy is simple. It appears in reading your post, whomever enrolled you as a customer failed to make that policy clear - there is a form that must be signed by you as a customer making the request to suspend your membership ;) Easy.

Anonymous
#826199

I have never had an issue with Melaleuca. Suspending my membership was a breeze when I fell on tough times and there were no fees to start up again.

I'm not a "sales" person so the making money part is not for me, however did I try to recruit friends, family and acquaintances for 6+ months.

I love the products that I purchase and will continue to buy them, I wish I had more time and were a little more motivated towards the business.

Anonymous
#825082

For all those with a beef about melaleuca, there is more then their telling us.

When a customer sets up their shopping account with melaleuca they also must

agree to a backup order, ment only to preserve that customers preferred customer status. If they chose to only be a customer they would not have any backup order

at all. A backup order is not an auto ship and should not be construed to be such.

Its my guess that the disgruntled people who make wild claims of discontent are

expecting to wake a millionaires over night without much or any work in it !

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Review
#494480 Review #494480 is a subjective opinion of poster.
Loss
$451
THEY ARE A SCAM COMPANY TRYING TO MAKE PEOPLE SPEND THERE HARD EARNED MONEY FOR THERE PURPOSE I CANCELLED MY ORDER IN ENOUGH TIME AND THEY STILL CHARGED MY ACCOUNT $65 PLEASE DON'T DO IT. STAY AWAY FROM THIS COMPANY. This company is horrible and should be banned from...
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8 comments
Anonymous
#833666

I am sorry you had this happen. Please know that it is not Melaleuca - the company....it is the person that introduced you to this great company and their wonderful products.

There is always one that gives everything a bad name. You were not given the customer service that those of us that have had our lives changed with Melaleuca products are accustomed to receiving.

The customer service I have received from the people at the home office and the person who introduced me to Melaleuca has been first rate. I wish you the best.

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#493383 Review #493383 is a subjective opinion of poster.
Loss
$65

Nothing | Melaleuca review from Osseo, Minnesota

I have been in Melaleuca since it was five years old. The only problem I have ever had was that a couple of my favorite products have been discontinued for new versions. I have chosen not to work on the business at this point but have been VERY happy to be able to order these great products without even leaving my house. I would hate to live without them. There is no way to be scammed in Melaleuca. If you're unhappy just write a note and drop out. There is no inventory to be left with. This is a very honorable company.
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Review
#492365 Review #492365 is a subjective opinion of poster.
A friend of mine was approached and convenced to join this Melaluca company, I'm trying to explain to him what a SCAM this company is but all I have accomplished is make him ridiculously angry at me, I dont want to lose his friendship but Im getting very angry at him...
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18 comments
Anonymous
#847317

Maybe you should let "your friend" do what he feels is right. Just because you were unhappy doesn't mean he will be too. Everyone has their own brain, maybe he is getting mad at you because he'd like to use his brain and not yours...Happy day!!

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#490193 Review #490193 is a subjective opinion of poster.
I had used Melaleuca products a long time ago (several years ago). I was thinking about trying one of their products again so I called to find out if they still carried it and the price. The person on the phone without knowing who I was, called me by my first name and...
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6 comments
Anonymous
#845045

Ok mr $9.00 to paid back.now lots company knows who you are when you call them.In some time in the future they will see you.Get use to that!!!

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#489335 Review #489335 is a subjective opinion of poster.

Expensive Product Review

yes Melaleuca is expensive, but i have noticed positive changes in my health since using their products. *** happens to everyone and Melaleuca is not the culprit. all you people need to suck it up and realize any company with millions of customers will have screw ups, ya'll never should have joined if you can't accept what happens in the real world!
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#489213 Review #489213 is a subjective opinion of poster.

Update by user Jun 24, 2014

The headline was not meant to be misleading. I did not even get to pick the headline because I had written the review under "simple review", and it did not give a place for a headline...

So I guess one was chosen for me. There weren't any racial comments made, just...

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4 comments
Anonymous
#831461

Why is the heading on this post "Review about Racial Comments in Walnut Creek, California"? The post mentions nothing about racial comments!

This leads me to believe that the poster, SAM2014, is actually trying to draw attention to their comment and make the company really look bad, when it's not even true! Where is there anything in this post about racial comments!

Hmmm, perhaps you are with some MLM and all your downline is leaving your MLM and joining Melaleuca! And now, they're actually making money, without having to sell a bunch of products and their enjoying healthy, "green', products!

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#487255 Review #487255 is a subjective opinion of poster.
I have shopped from Melaleuca since 1995. When I signed up the "Back Order" was explained and made sense, I selected the items I need each month and if I don't place an order the minimum is sent, about $75 and excellent deal considering the inferior store bought...
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8 comments
Anonymous
#845049

The best product !! Amen !! Amen!!

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#483126 Review #483126 is a subjective opinion of poster.
Service
Melaleuca Customer Care
Tags
  • Nancy Pelosi
I am a Melaleuca member and I am against companies that hire monsters to test their products on animals. I have asked Melaleuca customer service if they test on animals and they avoid the question. If you have never seen what goes on at animal testing or research labs...
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26 comments
Anonymous
#883365

Here's The CEO of Melaleuca's latest response. Please read it in full, in context:

I am writing in response to your questions regarding Melaleuca's position on animal testing.

Let me begin by telling you how much we appreciate having you as a Melaleuca customer and by reassuring you that Melaleuca has never tested its personal care or home care products on animals, nor will we ever do so!

Melaleuca is absolutely against cruelty to animals! We have never allowed nor will we ever tolerate the cruel treatment of any animal in the forwarding of our business. I grew up on a farm and throughout my childhood I had several animal friends whom I affection for and who I feel returned that loyalty and affection, including several dogs, cats, cows, a horse, and a baby pet hawk that I raised after it had fallen from its nest. I nurtured that hawk until it was old enough to turn loose.

Animals have played an important role in my life, and today my wife and I (and our kids) own two dogs, a cat, and several cows and horses.

I have a confession to make: While I will usually carry a spider outside and turn it loose rather than smash it, as I write this letter, I am wearing a leather belt and leather shoes, and yesterday I had a hamburger for lunch and fish for dinner. I am not a vegetarian, nor do I put animals on the same plane as humans. If I had to make a choice between animals and people, in my book, people come first.

Our first run-in with PETA occurred in 1993. That year we were preparing to bring out a new dog shampoo.

In its annual questionnaire, PETA asked us once again to commit to not test any of our products on animals. We told them that we would not, except, of course, we planned to test our new dog shampoo on dogs; i.e. wash a few dogs to make sure it performed properly. PETA insisted that any testing was prohibited--even shampooing dogs!

We argued at length that we were not hurting the dog, only shampooing it. They argued back that rules were rules and if we could not fill out their form with an absolute statement that "we will never test any product on animals," then we would not qualify to be on their cruelty free list. We found that absurd! And we were eventually removed from their list in 1997.

Since then, PETA has found us in violation of their policies in two other instances.

One instance occurred when a company called Natural World was advertising that its cleaning products were safe for children to play with and even drink. Melaleuca had concerns that at least one of these products appeared to be potentially harmful, and that children may be harmed by drinking it. Melaleuca commissioned a laboratory to test the safety of one of Natural World's products on ten rats. The rats died a horrible death.

The test proved that the "safe for children" product was deadly poison. Natural World was forced to cease its "safe for children" claim. In retaliation, Natural World turned over the results of the tests to PETA. Our position is that we potentiall saved several children from serious injury, and perhaps even death.

PETA's position is that a rat's life is as valuable as a child's life, and that no child is worth sacrificing an animal. That sounds preposterous to me, but it is the absolute position of PETA. In Melaleuca's quest to enhance and prolong life, we have been devoloping a product called Provex CV, a product that will greatly increase cardiovascular health. Our research and progress to date indicate that we may have found a natural product that will greatly reduce the risk of heart disease, the number one killer in America.

The University researching the merits of this product has now done several human tests to prove Provex CV's effects on platelet activity and LDL cholesterol oxidation in the blood. The Ethics Committee at this University, along with most other universities, will not allow human tests to be done on a product until the product has been proven safe and effective on animals. Prior to performing human studies to prove Provex CV's effectiveness, Melaleuca commissioned that the product be tested on dogs first. All of these tests proved very successful, and the testing that was required to be performed on dogs stopped.

The result is that we now are able to test on humans and we feel that mankind has been greatly helped with a product that will prolong human life and ultimately vastly lower the risk of heart disease. PETA's position is much different than ours. Again, their position is "Absolutely no testing on animals!" and, "No human life is worth risking an animal's life." Let me refer back to my leather belt and the hamburger I may have had yesterday for lunch. The animals from which my belt and the hamburger came are no longer living.

I do not feel any guilt at all for using their products as long as they were killed humanely and did not suffer. In our opinion, whoever would put human life and animal life on the same level, or state that a rat is equal to a child, are just plain overdoing it. In our quest to save life, we refuse to tell PETA that we will never again test our cardiovascular products on animals. Therefore, believe it or not, PETA has denied Melaleuca's request is that it be listed as cruelty free.

Melaleuca has never tested its hair care, skin care, cosmetic or home cleaning products on animals. To do so would be unnecessary and senseless. We would never knowingly allow any animal to suffer. Melaleuca is definitely cruelty free, even though we do not appear on PETA's list.

This has been a rather long answer to a pretty short question as to our stand on animal testing.

I hope you will find our answer satisfactory and that we will have earned your continued loyalty as we continue with our mission to "Enhance the Lives of Those We Touch." Sincerely,....Frank L. VanderSloot...President and CEO

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#458275 Review #458275 is a subjective opinion of poster.
Loss
$1000
We love this product but want to stay as a preferred customer, as not interested in building a business but joined to support our daughter in building her Melaleuca business . We are both on a disability pension and finding it hard to find $100 dollars a month on an...
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143 comments
Anonymous
#1700761

I have friends who will order for other people on their points. They charge the preferred price plus tax, s/h and 10% of the preferred price, payment up front.

I have rejoined Melaleuca (had to opt out when my husband had to quit work) but I have ordered from them. It was a win win. Now my 2 adult daughters and I order together. We all have detergent allergies and melaluca detergent saves us $3 just off the shelf price and it lasts longer and works better.

The girls were so excited when I suggested we do this because they remember the melaluca products from their childhood.

We order our 12-13 points each. Works good!

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#447280 Review #447280 is a subjective opinion of poster.