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Melaleuca - I Love Melaluca

They have wonderful customer service. I had a package with the laundry detergent which opened. I called the company and they immediately sent another with no charge. This will be my second year with Melaluca. I love their products. They come on time. I love the reward points. If you ever get the chance to become a member - please do. I have saved so much money. I buy the house hold cleaning items and personal care items. Not to mention the dog shampoo... My pomeranains love the doggie shampoo. And the protein drinks are awesome to. I am a Maleleuca Gal.
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1 comment
Anonymous
#852991

yes they are AWESOME!!

ID
#518554 Review #518554 is a subjective opinion of poster.
Service
Melaleuca Customer Care

Melaleuca - Absolutely disgusted

NEVER EVER place an order with this company or sign up with them. they have the WORST customer service. they have the WORST company policies. I tried to return my packages, which were unopened, and had to pay $25.00 each package to return. when I called them, they told me I couldn't get my money back because I had to cancel my account. they FORGOT to send me the email to cancel, then blamed it on me. I'm still trying to get ahold of someone. they have over $200.00 of my money I want back. I officially hate this company! NEVER EVER again
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5 comments
Anonymous
#859307

I have been a member for almost 20 years. I have returned items quite often.

I even exchanged items that were opened because I didn't like it. No issues. This is one company that I have never had problems with.

If anything their customer service bent over backwards to make sure I was satisfied. In the 20 years I have been a member I have not experienced any of these issues some other people have on product satisfaction.

Anonymous
#855966

I've been with the company for over a year and no issues what so ever... even had business builders cancellations within my team.

Never had a complaint or problem following up on cancellations or product returns. Sounds like you may not have been responsible enough to join in the first place. It is YOUR responsibility to read what you agree to and follow up - you shouldn't blame the company for personal error, or put out bad reviews to people who may have a better experience because they pay attention and act responsibly.

Thank you - have a great day! :)

Anonymous
#853984

You obviously didn't listen to them. Their customer service is top notch!

They have given me credit for products my daughter's couldn't use. I have never had an issue with them and LOVE their products!

Anonymous
#860850
@PissedConsumer853984

Oh, I like their products too. I just don't want the monthly hassle of ordering it.

I have tried twice to cancel and have never received the forms. Why is it that some people love it and the ones that don't aren't paying attention. I guess it comes down to your loyalties. You don't mind overpaying for mail order products that can be purchased in store for a fraction of the cost when one needs it.

I personally have approx. 50 bottles of lotion that should last me a lifetime. Lets face it, the cancellation forms should be available on the web site to be filled out and e-mailed in. Why is it the one must contact a customer service rep during business hours and listen to the sales pitch over again only to not receive the forms as promised.

It is a scam of sorts.

If you love it great, more power to you. I personally will shop at a brick and mortar.

Anonymous
#852992

hmmm..i find this hard to believe. every time i have come in contact with them they are very pleasant to work with and take care if things.

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ID
#518494 Review #518494 is a subjective opinion of poster.
Loss
$200

Melaleuca - Skip Tracing Tactics-Beware!!!

Called Melaleuca to buy some product, when the customer service rep told me I needed to talk to their customer service department. Once the other rep came on the phone, she was rude and basically accused me of defrauding their cult-like organization. She claimed I owed them some money from before, and could not buy more unless I paid up. Problem was, I never bought from Melaleuca before. When I pushed further, the customer "collection" service rep said that they ran a skip trace on me and were certain I needed to pay, or I couldn't buy anymore. Turns out someone with a similar name (my name is John Smith, not the Pokahonta's guy) near my area with a different address and other details owed this money, but not me. Main reasons I was pissed: 1. How dare they call me a liar. I know the truth, and am offended at the accusation. 2. How dare they use the word skip tracing with me? Did they hire a private eye to do background checks on my person? Did they involve the authorities? Did they ruin my credit or are they about to take further legal action? You see where I am going with this? "Skip Tracing" is what law enforcement does to catch criminals. The simple use of the word is insulting at the least, and a dangerous big brother invasion of my privacy at the worst. I think they were using it as a collection agent tactic. They wanted to make me afraid of something, so that I pay up. Problem is, I refused to pay for any fraud or someone else's groceries. I finally called their bluff, and had my attorney look in to it. Turns out it wasn't me. Oh yeah, it turns out it wasn't me buying Melaleuca products last month either. I now happily go to the regular retailer. So what, they make a profit? Stop being negative. You are helping the economy while purchasing the products you want while not paying for shipping, and paying a better price than if you buy from Melaleuca. Trust me! Don't do it.
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8 comments
Anonymous
#856136

Skip tracing is a term used in collections regarding the way they try to find people that owe a company money, it is just technical jargon. Sorry, you had that problem, I've had the same issue of mis-identity with other companies.

Anonymous
#851775

Esta es una gran mentira "Mr Jonh Smith" a Melaleuca no se "llama para comprar productos" en Melaleuca usted tiene que tener una membresia comprada previamente y Melaleuca tiene todos los datos personales que lo identifican como cliente y se le asigna in ID de cliente. Usted en Melaleuca no se llama Jonh Smith, uste se llama 4582658 y no otro *** ese numero asi se llame igual que usted.

si debe dinero es por que alguien *** ese numero recibio una orden preseleccionada y no la ha pagado aun. Y mientras no pague la ultima orden no puede hacer nuna nueva. Asi que su "cuento chino" no se lo come nadie.

Si quiere perjudicar a Melaleuca *** sus comentario, dejeme decirle que los que conocemos como funciona melaleuca no nos comeremos ese cuento suyo. Mejor compre en amway donde pertenece.

Anonymous
#855083
@PissedConsumer851775

Antes de hablare de amway conoscanlo bien aprendan hacer profresionales y no criticen a otras companias. que son. igual que ustedes

Anonymous
#857774
@PissedConsumer851775

Mi suegra, que es gringa hace años me dió un par de productos de Melaleuca que los había comprado nosé donde, pero ella no tenía ninguna membrecía ni nada. Todas esta compañias son pirámides y eso lo debe saber usted muy bien.

Ni que uno usara tantos productos en un mes. Bicarbonato de sodio, aloe vera, manzanilla, limón y vinagre funcionan muy bien, no hay necesidad de comprar productos envasados. Y mire yo si que gasto menos, y ahorro más que usted, que compra productos que seguro ni los ha abierto cuando llega fin de mes y ya le están llegando otros. Tengo un amigo que ha pasado por estas companias, prueba una, no le funciona, se pasa a otra, el ha estado *** ACN, luego Amway ( me llamó para ver si quería unirme, le dije que no gracias) y ahora The Wellness Company, le pregunté recientemente porque andaba de saltamontes de un lado para otro, no me quiso explicar, es más medio que se molesto y me respondió que él hacía lo que le daba la gana cuando le daba la gana.

Su respuesta fue suficiente para darme cuenta que él se ha dado cuenta, que estas compañias son un scam, pero le cuesta aún aceptarlo. Eso de andar vendiendo mentiras a la gente es un escándalo.

Ni los actores del video mismo se lo creen, se nota a leguas. Y bueno yo he visto productos de Melaleuca en tiendas naturistas, así que lo que dice usted no es verdad, no hay que ser miembro de nada para comprar esos productos.

Anonymous
#851192

My advice to you is if you don't want to deal with Melalecua, then don't. Just don't mess up the opportunity for someone else.

Anonymous
#863035
@PissedConsumer851192

I think all opinions and situations should be posted both good and bad, so that no one misses out on an opportunity or avoids a scam.

I do think direct mail is a great business model, but the product is key.

You have to have a good product otherwise it's just a pyramid scheme.

I've heard over 6 different pitches now, of which NONE focused on the products or knew the answers to my questions other than one liners like like my grandma switched to X and stopped wheezing. The main focus was earning money. How you can make a million if you become corporate director level etc.

This is all good, but I'm not going to peddle a poor product or one I know nothing about or the sellers know nothing about.

I also don't like the minimums. I spend maybe 25 a month on detergent, laundry, shampoo etc. I don't want to have to put in minimum orders each month to maintain an active account.

The more research I do the less positive this company looks.

Now there are some people that don't mind spending 50 a month or higher on these types of products. As the sales pitch goes - they have mastered a new way of thinking about buying, buying for future months. That is just another way of saying overbuy and maintain a surplus, but hey some like doing that.

All these thoughts good and bad help educate future customers.

I know it may put a damper on the directors out there trying to earn income from this, but if the company is that great they should have no problem explaining the negative away.

Anonymous
#952250
@PissedConsumer863035

I am super sad that people couldn't explain the products to you and why they are better I've been reading on this page for 1/2 hour now and all the negative could be gone if people took a little extra time instead of just in and out and chalk one more person down I'm in this because the products are so amazing I love everything I've ever got but I have learned from this site that I will be providing the paperwork necessary for cancelation on their membership and be very clear on what they have to do to cancel im just not to worrief about it because I love the products thats why im sharing it with people so I know they will to plus im pro made in the usa im sick of china and mexico getting all our money and I refuse to go to walmart unless it absolutely necessary they are really the worst company out there and they put our lives at risk because they will sell anything as long as the price is right but it's all in what means the most to the individual peace out

Anonymous
#850443

If your name is "John Smith" perhaps you shouldn't be buying stuff online.

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ID
#517160 Review #517160 is a subjective opinion of poster.
Service
Melaleuca Shipping Service

Melaleuca - Review about Product Purchase from Brentwood, Tennessee

I tried to book a special but could no get it and tried to use credit but could not. I am done.
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ID
#516958 Review #516958 is a subjective opinion of poster.

Melaleuca - Review in Health and Beauty category from Dallas, Texas

I've been a happy Melaleuca customer for over 10yrs - it's about SWITCHING STORES FOLKS! If you choose to share with people you'll get paid. If not, you're still getting exceptional products at reasonable prices. What's so complicated about that??
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2 comments
Anonymous
#849183

It's so difficult because most people have had problems with unauthorized charges, bad customer support, pushy unethical sales people, and it's been known to be near impossible to cancel as they delay and ignore cancelation or refund requests.

That's what's so hard to 'understand' about this company aka MLM SCAM

Anonymous
#849204
@PissedConsumer849183

Actually it's very easy to cancel. You sign a paper and send it in.

The customer support is great and it is not an MLM.

It is consumer direct marketing, a trademark Melaleuca owns and nobody else can use. If Melaleuca was fraudulently charging people, they would be closed down by either the federal govt, or the credit card associations would tale away their right to accept credit cards.

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ID
#516385 Review #516385 is a subjective opinion of poster.
I was talked into signing up and just giving it a try. Just make one order, next thing you know, here comes another box. 65 dollars, now I have to pay overcharged shipping and I have to return it on my dollar(half of what they charged me). finally two weeks later my...
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10 comments
Anonymous
#853000

Seriously people. Quit talking bad about this company when you dont even know how it works.

be mad at yourself for not reading your pack or listening to your enroller.

or be upset with your enroller for not telling you about the back up order when you sign up. when you sign up you give them permission to charge your card every month for a back up order if you dont place an order yourself before the end of the month.

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ID
#516194 Review #516194 is a subjective opinion of poster.
Loss
$50
I have been a Melaleuca customer for about ten years. I build a small business with it for a few years, but now I am happy just being a customer. The monthly product requirement is not an issue for me. I look forward to purchasing each month, and the products are...
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2 comments
Anonymous
#1311607

Yes, Melaluca is a multi level marketing company. If you are getting paid to share with people, and the person who signed you up to buy at a discount is getting paid on what you are buying, plus whatever your enrollee is buying, then it's a multi level marketing company.

That's 3 levels of people. The only way to not be a multi level marketing company would be if everyone was a direct member of the company, and nobody got paid for telling people about it.

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ID
#513617 Review #513617 is a subjective opinion of poster.

Melaleuca - Review about Account Cancellation

Melaleuca - Review about Account Cancellation
Cancelar mi cuenta de Melaleuca
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ID
#513088 Review #513088 is a subjective opinion of poster.
You know, it doesn't matter WHAT you're talking about, there will be SOME people who complain. I don't mean to be rude, but unfortunately there are just some people who are complainers! So let's look at the facts. The Better Business Bureau has received 337...
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9 comments
Anonymous
#1710557

They are not the quality they claim to be or they would disclose All of their ingredients on the labels. Instead, they hide behind their FDA and EPA labels...

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ID
#511634 Review #511634 is a subjective opinion of poster.
This is the worst company I have ever dealt with in my LIFE! I have never experienced such hassle and stress over a company. I felt like i was bullied into signing onto the company, and told the person i needed to talk to my husband before i committed, well in that...
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7 comments
Anonymous
#1421248

NO ONE can REOPEN your account once you've cancelled it. THAT is against the LAW. So I find your whole story highly questionable.

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ID
#511052 Review #511052 is a subjective opinion of poster.
Service
Melaleuca Membership
Loss
$8