Melaleuca Reviews

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Very greedy company

I called to put my account on hold because I lost my job but I was told I would have to cancel. (They make cancelling difficult). I made it clear that I did not want them sending me anymore products. I went away and when I checked my bank account, I saw that they tried to charge me and the payment was declined. Although I did cancel ( or so I thought) I called the company and said that I would pay as soon as I could in a few weeks with a loan I was getting from my sister. Every day for two weeks they they attempted to take money out of my account although I asked them not to. I called and asked that that they stop trying and that I would pay myself. I had a check our to my gas company and Melaleuca would be paid the following week but instead, my check bounced because they were just to greedy and insisted on taking the money out although I explained my situation. I have been a customer for a couple of years and was planning on going back once I got back on my feet but now, never again. I have read other similar reviews and went with this company anyway. By the way, When I did arrive home, there was no package. So I had nothing to even send back. I never expected them to send anything after I called to cancel. Dont deal with this company. Very greedy
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ID
#1775736 Review #1775736 is a subjective opinion of poster.
Cons
  • Pyramid scheme
  • Scam artists
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund

Don't waste your time

Honestly, the reps/customer service of course were very sweet BUT there are several issues with this "wellness" company. No. Not all ingredients are green, safe, eco-friendly, etc. Sugar (different special name for it, of course) in the Vitamin C powder (sort of like Airborne or EmergenC), the hair products (conditioner, shampoo, serums, etc.) ALL have "fragrance" or "parfum" listed in the ingredients (which is a known cause of hormone disruptors and allergens, harmful sulfates (skin irritants), etc along with the lotions, creams, makeups, etc. Yes. They make it extremely difficult to cancel and send back products. Like stone age stuff - print this form (not very eco-friendly there), then spend money to send it back, then print ANOTHER form and sign it saying you understand you don't want to use our company anymore. Not like we don't have emails linked with our online accounts with this ONLINE company. IDK it's 2020. Get with the times, get with the REAL companies that do care about the planet &;;;;;;;;;;;;;;;;;;;; what is put in/on our bodies.
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ID
#1762370 Review #1762370 is a subjective opinion of poster.
Location
Jenison, Michigan
Service
Melaleuca Membership
New Reviewer
Melaleuca - Please read before joining the "opportunity"
If you've been approached about how you can make money just by referring people to their "shop club" please click on the photo below. This is their 2018 Income Disclosure Statement from their own website. As you can see, you literally only have a 0.8% chance of...
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2 comments
#1900642

I just had to post a response to your "income" calculations of which you have absolutely no idea how compensation is paid. Without even knowing, you are coming up with some convulated math I Since you've mentioned about a person having 75 active customers, let's just touch on this.

I won't get into the point about you claiming a person would have to "bust their ***" to accomplish that, which is also so untrue. Anyways, if a person had 75 people shopping for just an average order, the yearly income would amout to way more than $10,000. The average of $2,000 is not for 75 active customers. You then talk about, "expenses".

How can you consider items you would be spending money on without being involved with Melaleuca as an "expense?!?!" You are simply switching stores. If you spend $150 at Walmart and buy those same type of products at Melaleuca, you would likely spend about $100, which is and extra $50 in your pocket. To claim shopping at Melaleuca is an expense is so wrong. You also try to deduct the cost of training, marketing, etc...

Well, it seems you don't know that those are free with Melaleuca. You must be confusing how things work with MLM type companies, NOT Melaleuca. So, before you start complaining about something, at least get your facts straight. Since you mentioned a person making just $500 for a year, did you know you'd have to have less than 8 active customer to make so little?

When compared to MLM companies, if you put the same effort and had the same success with Melaleuca, the income would be way, way, way more. I've done the MLM thing and lost thousands.

I would NEVER want anything to do with that business model. Melaleuca is a dream come true for a person looking at starting a business, especially when it cost absolutely nothing to start.

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ID
#1760536 Review #1760536 is a subjective opinion of poster.
Reason of review
You can't make any money working for them

Suspend

Anyone can call Melaleuca and have your account suspended immediately it will stop them from sending you orders you don't want.
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ID
#1754587 Review #1754587 is a subjective opinion of poster.
Location
La Vergne, Tennessee
Service
Melaleuca Membership
New Reviewer

Best Company ever ***** 5 STAR

My home is now clean and green. I have switched all the toxic cleaners in my home to now using Melaleuca Eco-Sense products. No more burning itchy hands when cleaning with harsh cleaners. The house smells nice and I am often complimented on how fresh it smells.
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ID
#1752867 Review #1752867 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Extremely difficult to cancel!!!!

The exact same thing happened to me, as the person who wrote the message above. It's too expensive for me to purchase each month, so I called and cancelled. The young lady seemed to accept my verbal cancellation via the telephone, and she never said anything about sending in the printed form with my signature. Products continued to arrive, and my credit card continued to be charged. Just now called the company once more, and then was told about the written policy. Printing and saving the form was awful, as I was forced to sign up for a 30-day trial period from some site in order to keep my signature for future use. UGH!!!! Enough!
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1 comment
#1791161

They tell you to mail or fax your cancellation but as you can see from all the BBB complaints, they always just say they did not receive it and that's how they get away with continually sending you products. Your best bet is to file a complaint with the BBB, because Melalauca does respond to them. My advice is sti stay away fro, ALL MLM's, because most have this autoship crap.

ID
#1724800 Review #1724800 is a subjective opinion of poster.
Service
Melaleuca Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund

STAY AWAY TO MUCH MONEY

I had a family member who is in it and she talks about how much she like's the products and I should join them. So I did for a 1.00 once I tgot into the program and start looking at the things they offer. I being to question myself why is that I have to spend a 100.00 for some products which I do not know if my family and I could use them or not. I tried to change my card on file to give them another card and guess what IT WAS A NO. I said okay I contact my bank and told them I had did something stupid yes STUPID. Anytime you give a company your card they can go and do whatever to your account. I put a stop on that situation and cancel my card. Some people like it I say go for it. Me personally I like to save money and keep my piece of mind knowing what's going on with my account. It's NO for me...
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1 comment
#1830792

These products are awesome and green. If you don't like them, you could return them for a full refund. You could also cancel at any time and should you decide you'd like to order, you could reactivate at any time, for free, within 6 months of your cancellation.

ID
#1713048 Review #1713048 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Melaleuca Membership

Order not arrived

Was deliver to sedano 3960 w 12av... But never knew about it.... Never got any paper or call... But all good
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ID
#1709174 Review #1709174 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Melaleuca Shipping Service
New Reviewer

I like it, read the directions

I changed the cleaning products and many personal care items our family uses to Melaleuca this past July. They work and smell nice but most importantly, I have noticed that I no longer wheeze and cough when I clean. I have recommended this online shopping service to friends and many have joined and also like what Melaleuca has to offer. I have had 2 family members cancel their membership because they decided online shopping was not for them. Cancelling was absolutely NOT hard (like anything else, you must follow their procedure) and customer service has been very good and exceptionally polite. I feel very comfortable recommending this company and its products. Enjoy!
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2 comments
#1806183

If this is an online "shop club" as they call it, there is NO reason you should have to mail or fax a cancellation to them, it should be readily available to do right from the website with a click of the mouse. And anytime anyone does mail or fax it, they play the game "we didn't receive it".

Go look at the hundreds of complaints on the BBB, they all say the same thing.

You work for this predorty MLM, so of course you would come on here and say how easy it is to cancel. Yawn

#1830793
@PissedConsumer1806183

My niece canceled by calling customer service. Thats all she had to do.

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ID
#1700969 Review #1700969 is a subjective opinion of poster.
Service
Melaleuca Membership
Pros
  • Good discounts
  • Good quality products
  • Product label on every item
Cons
  • Learning curve
Reason of review
Honest return, exchange or cancellation policy

Terrible

At first, i was super happy with melaleuca. But then when i had to continuously order almost $100 a month to stay active, it got old. Then i really stsrted lookong at thier products and realized that the whole company is a big scam. They dont clearly label their products with whats in them. They are not as "green" as they claim. So fast forward to when i decided to cancel. I printed the form and since i cant scan or fax, i chose to mail it in. Well..how convenient that on the last day of the month they still hadnt recieved it. (12 days later). So i call in and they say that if they dont have a copy of it by 5, it wont matter. They still will ship my backup order. So, i had to drive all the way back home to reprint a form and sent a picture of it via email ( didnt know that was an option. As its not listed that a picture would work) and my daughter got to miss out on some halloween activities. Thanks melaleuca. You suck.
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ID
#1695742 Review #1695742 is a subjective opinion of poster.
Location
Roselle, Illinois
Service
Melaleuca Membership
Reason of review
Pricing issue

Having trouble cancelling?

Call them again or better yet contact the person who enrolled yoi for help. The person is not stalling on sending the form. Sometimes out comes from another department, or person so out might be looked at as spam. There is also a way online to print up the form, sign out and then fax it in via a quick send app that is free.
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1 comment
#1953033

I did contact the person who sold it to me to cancel. She told me to call a 1800 number who told me to send back the signed fax so they could see my signature.

I told him I did not have an email stating that and he said he would resend it. It never showed up.

I was offended the person who was making money off me would not handle the cancellation. I will now go to my credit card company to block them.

ID
#1694344 Review #1694344 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer
The most common complaint I hear about Melaleuca in here is that it’s hard to cancel. It is really very simple. I put an account on hold for a customer every month or so. You can download a form, but you can also write a note saying ‘Please put my account on hold.’...
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ID
#1692426 Review #1692426 is a subjective opinion of poster.
Service
Melaleuca Membership
Pros
  • Saving money on safe products delivered to my door
  • Wonderful products
Cons
  • Some people enroll others without correct information
Reason of review
Honest return, exchange or cancellation policy
New Reviewer

They won’t send me a cancellation form

I have requested the cancellation form that Melaleuca requires to be filled out and sent in to cancel a membership, both online and via phone. They say that they will email the cancellation form. Garrett told me on the phone that it would take about 15 minutes to receive the cancellation form via email. It’s the next day and I still haven’t received a cancellation form. It’s been four days since I first sent in an online request and I still haven’t gotten an email with a cancellation form. I confirmed my email address with Garrett, so I know they have the correct email address. Plus, I get their promotional emails, so they should be able to email the requested cancellation form with no problem. According to Garrett, I need to get the form in before 10/31/19. I requested the form from him via phone on 10/22/19. That’s plenty of time to get the form in on time, especially since he said that I can email the cancellation form to them. The website states this as well. It’s obvious that they are stalling so that I don’t have time to get the form in by the end of the month. If that happens, I have to pay for more product. That is deceitful.
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ID
#1687681 Review #1687681 is a subjective opinion of poster.
Service
Melaleuca Membership
Pros
  • Good products
Cons
  • Commitment to a monthly order
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Send me the cancellation, process it within a reasonable time and cancel my membership
New Reviewer

I am a two year customer.

I am happy with my shopping club experience. Customer service is outstanding. I haven't earned much money with the shopping club. Outstanding documentation on the quality of the products.
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ID
#1685633 Review #1685633 is a subjective opinion of poster.
Reason of review
Reliable warranty
New Reviewer

Resolved: Very good

Update by user Oct 16, 2019

just cancel my account

Original review posted by user Oct 16, 2019
due to personal reason and very sick
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Resolved
ID
#1681557 Review #1681557 is a subjective opinion of poster.
Product
Melaleuca Vitamins
Pros
  • Vitamins
Cons
  • Products sent to me that i did not order
Reason of review
Problems with payment
Loss
$4
Preferred solution
Full refund